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Customer Service Manager

Location:
Wisconsin, United States
Salary:
$29,000
Posted:
October 11, 2016

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Resume:

Wendy D. King

**** *. ****** **.

Superior, WI **880

218-***-**** cell

acw0it@r.postjobfree.com

Education:

****-**** **** ****** *******, Superior Senior High

****-**** *** ***********, ****

1994-1995 Freshman Composition, Lake Superior College

2002 Certified Occupancy Specialist Certificate, Quadel Consulting

2005 Certified Occupancy Manager Certificate, MHFA

2006-2009 Associate Applied Science - Supervisory Management, WITC

Work History:

2014-2016 Office Coordinator, Heritage Window & Door

Answer phones, set appointments for sales staff and service coordinator, assist marketing manager with events, promotions and mailings. Prepare files for sales representatives for upcoming appointments, maintain current literature for showroom, order office supplies, process credit cards, make deposits, process mail, maintain petty cash and office credit card, report weekly sales information to corporate office, greet customers and assist as needed in the showroom, call and set appointments after events, maintain list of all leads for the year, assist staff with computer and phone issues and other duties as assigned.

2012-2014 Claims Representative, United Health Care

Received claims from providers and had to determine what type of care was provided and either process to pay the claim or forward the claim to the appropriate health care department. Participated in monthly goal meetings and presented on why teamwork is important, because one person alone did not make the quota set for the group.

2009-2012 Business Care Manager, Synergy Wireless

Meet with local businesses to do billing analysis of accounts, configure phone plans to best meet the needs of the company and provide them with cost savings. Work with companies to find the best phones for their needs and go throught the set up process of any email accounts being sent to their phones. Provide customer service, place orders establish new accounts, data entry, maintain good communication with current accounts and deliver phone and accessories.

2011-2011 Property Manager, DW Jones Management (While still at Synergy Wireless)

Meet with potential tenants, show apartments, supervise staff, make sure grounds were well maintained, meet with maintenance staff to ensure turn over's of apartments were being done in a timely fashion, issue late rent notices, issue lease violations, input employee payroll, meet with contractors for rehab work and all other duties as assigned.

2008-2009 Secretary, Dave Evans Transports, Inc.

Answer phones, take payments for Mini Storage business and record payments daily, do monthly log audit reports for drivers to ensure their logs matched the bill of ladings, prepare documents, provide customer service, prepare deposits, prepare mailings, work with dispatchers cooperatively to finalize shipments going out and other duties as assigned.

2007-2008 Property Manager, Hegenes Apartment Management

Oversee management of buildings and grounds at three buildings, supervise maintenance and (ll-in or temporary maintenance staff, oversee annual budget, oversee and monitor compliance with various building, environmental, employment regulations, policies, and procedures, obtain bids on work that is contracted out, negotiate contracts for commonly used services such as pest control, trash removal, snow removal, etc. Meet with new residents and go over move-in paperwork, issue keys, collect rents, inspect apartments and complete report, establish and update ongoing maintenance schedule for properties, responsible for ensuring compliance with all federal, state, and city health and safety policies.

References available upon request



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