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Sales Customer Service

Merrimac, Massachusetts, 01860, United States
18.00 hourly
October 11, 2016

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Skilled and dedicated professional with more than 20 years' experience coordinating, planning, managing and supporting daily operational functions in a retail environment. Seeking office or administrative position where my vast and exceptional customer service can be used. PROFESSIONAL EXPERIENCES

Mayo Clinic Lab New England – Andover, MA 2014 - 2016 Lab Assistant

• Responsible for specimen verification processing and storage

• Adheres to strict safety requirements for handling of infectious agents

• Accurately read specimen labels to prevent mislabeling

• Problem solve when a discrepancy arises

Sears and Roebuck – Burlington, MA 2013 - 2014

Lands End Sales Leader

• Lands End Sales Leader for the Flag Ship Store of the Lands End Company

• Main focus for this position was the hiring and training of all the department employees which consisted of twenty five associates

• Properly trained all areas of the store to ensure the members were given the utmost positive

• experiences

Sears and Roebuck – Salem, NH 2008 – 2013

Lands End Sales Leader

• Manager of the Lands End department and was responsible for nine employees

• Recruited and hired new associates

• In charge of ongoing training of new product and procedures when they arose in the company

• Ensured associates were aware of daily goals and were informed of metrics per the company standards

• Prepared weekly schedule and controlled payroll within the department

• Delegated daily tasks: replenishment, resetting the fixtures, and ensuring the associates were giving great customer service

Kindred Health Care – Andover, MA 2008

Office Clerk/Data Entry – (3 month temporary assignment)

• Transferred over five thousand resumes for the recruiting team onto the Taleo Recruiting program

• Performed other general office duties as assigned Gordon Florist & Greenhouse – Ipswich, MA 2007 – 2008 Retail Sales Associate and Office Clerk

• Assisted customers with floral design and arrangements

• Processed and entered orders into computer

• Prepared daily deposits and recorded sales activity

• Input customer accounts on computer using Quick Books Moe's Retail Store – Newbury, MA 1997 – 2007

Retail Sales Associate

• Placed orders with vendors on a weekly basis

• Assisted in year end inventory count and processing

• Maintained a professional attitude with a challenging customer clientele Fanny Farmer Candies – Peabody, MA 1987 -1989

Store Manager

• Managed and trained five Sales Associates

• Created and maintained an employee work schedule

• Processed daily deposits, ordering of supplies and reporting accurate sales figures

• Ordered product inventory as needed

Almys Department Store – Billerica, MA

• Supervised thirteen employees

• Maintained employee work schedule

• Delegated work load of floor displays to Sales Associates

• Coordinated hiring potential employees with Store Manager

• Effectively communicated employee issues with other Assistants and Store Manager Community Services

Member of Plum Island Mothers Association for ten years – Elected President for two years Involved in many fund raising events for scholarships for local area high schools

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