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Manager Customer Service

Aurora, Colorado, United States
October 11, 2016

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Aurora, CO *****



Human Resource professional with over 20 years’ performing all Human Resource Generalist functions. Strong interpersonal, organizational, written and oral skills with the ability to multi-task in a fast paced environment.


11/13 to Caliber Collision

Present Regional Recruiting Manager

* Developed recruiting strategies and candidate pipeline to support regional team in perspective areas to include CO, AZ, NV, NM, TX for all positions.

* Managed the recruitment process from beginning to end of candidate selection.

* Built and maintained relationships with Technical and Business colleges.

* Promoted company and open positions using social networking sites and traditional job sites.

* New Hire orientation and onboarding, terminations, benefits, change management and employee relations.

5/12 to Navajo Express

11/13 Director of Recruiting

* Management of 5 recruiters.

* Generation of reports for both KPI and ROI.

* Development of policies and procedures and written job descriptions.

* Implementation of new applicant tracking system.

* Responsible for marketing and advertising.

* Management of all vendor relations.

7/08 to Service Magic/Home Advisor

5/12 Senior HR Generalist

* Responsible for recruitment of all national and international positions Non-exempt and Exempt.

* Generation of KPI and Staffing metric reports.

* Management of all vendor relationships.

* Developed interview guides for all departments.

* Development of new hire orientation processes.

* Generating offer letters and new hire paperwork.

* Conduct New Hire and Benefits Orientation.

* Employee Relations, personnel issues and disciplinary actions, benefits changes.

* Employee development and Performance Management Resource.

* Salary grades and reporting metrics for market salary rates.

10/07 to Lockheed Martin

7/08 Sourcing Recruiter (Contract Position)

* Sourcing, screening and interviewing candidates for the DOD for full time, project based and internship positions.

6/06 to Johns Manville

10/07 Corporate Logistics Projects Manager (Contracted Position)

* Responsible for the implementation of a 10 million dollar freight payment process.

* Corporate Liaison between carriers and corporate logistics department driving service performance and productivity issues.

* Providing customer service support training to carrier and internal staff on freight payment process.

6/05 to Johns Manville

7/06 Contract Recruiter

* Sourcing and screening for various internal positions including Executive, Senior, Mid-level and junior positions as well as transportation and logistics roles.

* Managed upwards of 30+ requisitions.

* Managed internal and external job postings.

* Processing offer letters and new hire procedures.

12/01 to Encore Staffing

5/05 Branch/Sales Manager

* Responsible for obtaining new accounts and maintaining existing accounts.

* Responsible for weekly, monthly and quarterly reports.

* Supported the internal staff by assisting in the recruiting efforts.

3/00 to MERCO, Inc

12/01 Regional Recruiting Manager/Business Development Manager (Company closed due to 9/11)

* Recruitment of professionals for projects for private and public sectors.

* Client development for internal staffing and staff augmentation.

* Responsible for creating and implementing proposals and contracts in the public and private sectors.

* Responsible for creating and implementing marketing materials for MERCO.

* Project Coordinator for large IT and Engineering projects.

1/98 to AppleOne Employment

3/00 Account Executive

* Recruiting, interviewing and placements of technical and administrative applicants.

* Generating new clients and maintaining existing clients.

* Generating weekly reports.

* Scheduling and attending job fairs.

* Networking and maintaining the server and systems in the office.

* Special events coordinating (advertising and job fairs).

* Responsible for opening offices in new market areas.


1999 AppleOne Rookie of the Year

1999 Top 5 in Sales - Cash in

1999 Top 5 in Regional Sales

2000 Guest Speaker at Westwood College for career development and job search.

Proficient computer skills:

Microsoft office suite: Windows, Word, Excel and Power Point

Johns Manville CURE applications

Access, Goldmine, and proprietary databases

TMS (Tracking Management Systems)

Applicant Tracking Systems (Recruit Force, Ceridian, Taleo, Kenexa, Brass Ring, Kronos, Pereless, Tenstreet, ADP, Virtual Edge), Sharepoint, HRIS Systems

Exposure to DCS (proprietary software)

Extensive Internet Searches

Social Media (Facebook, Twitter, LinkedIn, PPC,)

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