Customer Service Administrative Assistant

PIUS F. DELOS SANTOS

*** ***** ****** ******** ******** R2V 1M4

HOME PHONE # : 204-***-****

EMAIL ADDRESS : ****.*******@*****.***

QUALIFICATIONS

* *****’ experience in handling Customer Service and Technical Support accounts

Troubleshooting of computer hardware, software and internet accessibility

Able to adapt oneself to new surroundings and full of ambition

A hardworking, dedicated and cooperative employee

Attentive, fast learner and ability to work on my own without being constantly supervised

WORK EXPERIENCE

TREC PACIFIC CORPORATION - APRIL 23, 2007 – MAY 25, 2011

-operate a variety of standard office machines including a personal computer and a POS Machines

-file data and perform other routine clerical tasks as assigned

-attend relevant training and to develop relevant knowledge, techniques and skills

-maintain and update continuously, a log of the availability of staff likely to receive inbound calls

- Log information on calls received, where required and maintains detailed and accurate records

-communicate verbally and in writing between customer and respond clearly and effectively to spoken requests over the phone

- log information on calls received, where required and maintain detailed and accurate records

-maintain regular consistent and professional attendance, punctuality and personal appearance

ACQUIRE ASIA PACIFIC - JUNE 21, 2011 – AUGUST 31, 2011

-handled customer service to achieve the business objective of his unit

-manage telemarketing activities in the business area according to agreed aims

-perform customer service in an efficient, professional and courteous manner

-use and maintain standard office equipment including computer hardware and software

-provide necessary management information and report the business activities of the area

-maintain and develop existing and new customers through quality service and ethical sales methods

-provide billing information and service inquiry

-attend training and seminars to develop his knowledge and skills relevant to the performance of his job

TRANSCOM WORLDWIDE - NOVEMBER 7, 2011 – AUGUST 2, 2012

-maintain and develop a computerized customer service database

-plan and carry out customer service activities principally through telephone communications

-respond to and follow up service enquiries by POS service, telephone and computer communication

- use customer and prospect contact activities tools and systems, and update relevant information held in the system

-maintain and report on computer hardware and software suitability

-attend training and develop relevant knowledge and skills

-core product – technical assistance on phone/internet services

-target sector – residents of United Kingdom

WEST CONTACT SERVICES INCORPORATED - FEBRUARY 4, 2013 – JULY 8, 2016

- provide technical assistance on phone/internet services

- answer a high volume of calls and maintain a rapid response rate according to agreed standards

- monitor and report on activities and provide relevant management information

- maintain and develop existing and new customers through planned individual account support

- establish and maintain effective working relationships with co-workers, team leader and supervisors

-pursue personal development of skills and knowledge necessary for the effective performance of technical services

-promoting and upselling of products over the phone

-assigned to assist/help new agents (SME) Subject matter Expert

EDUCATIONAL ATTAINMENT

UNIVERSITY OF RIZAL SYSTEM BINANGONAN

-Bachelor of Science in Computer Engineering

-JUNE 2001 – MARCH 2006

COLEGIO DE SAN CLEMENTE

-JUNE 1997 - MARCH 2001

SAN VICENTE ELEMENTARY SCHOOL

-JUNE 1991 – MARCH 1997

SEMINARS ATTENDED

ENGLISH CHATROOM – FINISHING CALL CENTER COURSE

-JUNE 3, 2007 – JULY 29, 2007

LOCAL AREA NETWORK INSTALLATION

-OCTOBER 14, 2003

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