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Customer Service Sales

Kings County, New York, 11225, United States
October 11, 2016

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LinkedIn Profile

• • 917-***-**** • Brooklyn, New York


Financial services professional with over 15 years of experience providing outstanding market research, support and knowledge to employer organizations, utilized in producing a wide range of profitable client services. Strategic thinker able to transform research into actionable insight and deliverables for leadership. Exercise utmost discretion with organization, client and relational contact information from sources including regulators, financial firms and competitors. Experienced researcher familiar with financial tools such as, Bloomberg, Morningstar and Thomson ONE. Able to multitask, work independently as well as collaboratively cross-border, and in prioritizing time sensitive tasks. Exceptional communicator, able to build effective professional relationships and networks for the success of the organization.

Client Satisfaction and Retention Driven Organized, Detail-Oriented and Focused

Microsoft Excel (Macros & Pivot Tables) Proficient Strong Written & Verbal Communication Skills

Microsoft Access, Word & Outlook Proficient Securities Law Knowledgeable



Consulting firm established to assist small businesses in securing loans for working capital, equipment, supplies, purchasing and developing commercial real estate for expansion.

Commercial Finance Consultant, Brooklyn (Remote)

Understand commercial finance market to better establish working relationships with Credit Unions and community banks, then network contacts to assist small businesses in obtaining creative alternative financing.

Deliver exceptional service through researching client needs to determine the best resources.

Ally with banks and private equity firms in providing commercial financing.

Respond as client advocate on ad hoc requests from financing; assist with document management.


A multinational financial services corporation which owns and operates the NASDAQ stock market, the world’s first completely electronic exchange, and one of the largest exchanges based upon market capitalization.


Managed over 120 client and various internal relationships on behalf of the Corporate Advisory Global Regulatory and Institutional Identification business. Supported NASDAQ by providing competitive intelligence utilized to fulfil and enhance product offerings, improve business processes for client satisfaction and better service, as well as in identifying new strategic opportunities.

Spearheaded reorganization of the team for maximum efficiency.

oReduced operation costs of team by 20%.

oIncreased exposure of global ownership services by 60 high-profile clients, or 100%.

Developed client-specific proposals to new project objectives based upon competitive intelligence.

oWorked with Sales in securing new business wins and achieving targeted revenue goals.

Designed and hosted presentations to increase awareness of Global Regulatory team service offerings and how to best effectively utilize such content and tools for clients.


Assessed and improved team process. Strategically modified then implemented the global institutional identification process currently utilized by employees of NASDAQ.

oIncorporated research, analysis and charts into standard surveillance monthly reports.

oAutomated report process and decreased turnaround time from 6 to 2 weeks.

Trained and mentored staff to ensure smooth workflow solutions around new processes.

oCreated a training program that ensured client confidentiality as well as full compliance with U.S. and global securities laws when dealing with the global investment community.

Supervised a team of eight analysts (New York, Atlanta, Georgia and Philippines, Manila) in executing over 1,950 reports annually; including on average 20 ad hoc client specific and seven daily reports.

Presented proprietary research to C-suite executives in written reports and presentations.

THOMSON REUTERS (f/k/a Thomson Financial), NEW YORK, NEW YORK 2006 – 2013

Thomson Reuters is a major Canadian/U.S.-based multinational mass media/information firm that operates in more than 100 countries. The Advisory Services division was sold to NASDAQ in June 2013.

Associate Director 2008 – 2013

Successfully managed the team through two acquisitions, cultural changes and new system trainings. Worked across teams in developing Best Practice corporate Investor Relations resources, in delivering exceptional quality customer service to clients, and increase to division profitability.

Collaborated with Sales and Equity Surveillance departments in successfully securing and servicing client accounts.

oSaved 10% of at-risk clients over two years.

Led a team consisting of four analysts, covering South African clients.

oRevamped and standardized Thomson’s STRATE identification process for institutional ownership analysis for South African clientele.

Coordinated all American Depository Receipt, Global Depository Receipt and ordinary share Taiwanese, Japanese, Chinese and Hong Kong client’s institutional U.S. and non-U.S. ownership identification.

Trained and prepared South African team to assume full responsibilities of client base.

Associate Manager 2006 – 2008

Managed the global institutional identification team business; selected for management training program.

Contributed to global intelligence environment through networking across service lines, primarily to more efficiently integrate organizational services.

Hired and trained entry-level staff members after an extensive resume review and interview process.

Instructed all team members on basics of institutional ownership research.

oTailored reports as part of the ad hoc strategic team, established to address at-risk client issues.

Collected and analyzed global institutional ownership data for Japanese, Chinese, Hong Kong clients.

oDesigned new report formats, and provided suggestions for overall team reporting inclusive of eight daily and seven weekly Asian market summaries.


MA, International Political Science

Brooklyn College CUNY, Brooklyn, New York

BA, Political Science

Brooklyn College CUNY, Brooklyn, New York

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