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Engineer Field Service

Boise, Idaho, United States
October 11, 2016

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Gene A. Lopez

*** ******** **. *****:

Eagle, ID 83616 mobile: 208-***-****


Over 26 years of Semiconductor experience. Highly motivated, creative, observant and productive Engineer with proven ability to deliver solutions to manufacturing, engineering and industry challenges. Experienced in the maintenance, training and development of efficient teams to meet department and corporate goals. Led production and quality improvement teams with technical and production team members. Trained and educated Asia Pacific customers’ technician and engineering teams at customers’ manufacturing facilities. Proven Ability and Results

Engineering Skills

• Lead engineer experienced in CVD, PVD, Diffusion, Wet Process and Implant technologies to addressing both equipment and process responsibilities.

• FSE for Genus Inc. and Novellus Systems performed installs, maintenance, training, upgrades and wafer size conversions.

• Comprehensive understanding of Micron’s work environment and support structure which was subsequently utilized to meet and complete goals.

• Selected to support Genus systems in the Sematech partnership in Texas as a system expert.

• Led manufacturing improvement team including engineers, technicians and manufacturing support personnel delivering 10% operational improvement in system availability and 15% reduction in costs.

• Selected to take over leadership of a team to improve collaboration in a difficult work environment. Developed a training plan to create new opportunities for employees to expand current knowledge and skills over a two year period to enhance their ability to meet department and corporate goals. People Skills

• Reversed a situation where the previous FSE was dismissed from the Micron Technology site. Addressed at the time all of Micron’s concerns resulting in a service contract signed within 3 months.

• Managed teams of up to 15 people at different skill levels with dedication and enthusiasm to find what each could contribute. Set and attained new goals for the successful outcome.

• Integrated new inexperienced employees into an operational team by identifying key skills, specific learning opportunities, and continued mentoring for overall success.

• Synchronized personal goals of individuals with the goals of the company to create a mutual satisfaction for the success of both.

• Expertly trained and experienced in leadership; selection of the most qualified individuals, goal setting, performance evaluation, conflict management, and continuous improvement techniques. Facilitating and Teaching

• Trained up to 50 global employees at suppliers’ and customers’ individual sites to maintain and improve the operation of multiple generations of equipment.

• Facilitated large project team to improve line of sight goals, solved organizational issues and created specific implementable plan resulting in a financial award for the achieved results.

• Created and facilitated multiple training programs for a nonprofit organization ranging from 2 to 50 individuals.

Professional Experience

Micron Technology – Boise, ID

Engineering Lead Sept 1995 – Aug 2016

Role Highlights:

Developed 10 member teams. Identified

abilities and skills to maintain and optimize

manufacturing technologies to eventually

transfer to worldwide production sites.

Determined root cause for excursions and

product deviations and developed a plan of

action to address the issue.

Promoted to lead engineer soon after joining

the Micron team. Enjoyed the hands on

leadership needed to mentor and develop

quality equipment and process personnel.

As a result of having been an effective vendor

for several years was able to interact and

understand what vendors could and could not


Key Achievements:

Developed skills to identify individual’s

abilities and quickly mesh them with the

current team to enhance and ensure transfer

goals were met.

Implemented, tracked, and managed dozens of

process/hardware improvements that led to

higher quality and lower cost.

Ability to learn and lead different equipment

and process technologies within Micron in

CVD, PVD, Diffusion, Wet Process, and


Developed a sound relationship with my team

and support groups creating a productive work

environment enabling all required tasks to be

accomplished harmoniously.

Novellus Systems – San Jose, CA (Stationed in Boise ID) Field Service Engineer July 1992 - Sept 1995

Role Highlights:

Site Lead Field Service Engineer (FSE) setting

priorities for maintenance, repairs, training, and system upgrades.

Identified system issues and addressed them in

order to improve the process and hardware


Key Achievements:

Developed leadership skills to manage a small

team of FSE’s delegating tasks and


Increased my ability to train technical staff to

effectively troubleshoot, repair, and perform

preventative maintenance on their systems.

Genus Inc – Mountain View, CA (Stationed in Boise ID) Field Service Engineer Oct 1989 - July 1992

Role Highlights:

Responsible for the maintenance and

optimization of installed systems and the

training the customers’ staff.

Originated and operated an offsite consignment

parts storage facility.

Key Achievements:

Established a constructive relationship with the

customer resulting in a service contract.

Developed skills needed to teach non English

speaking customers’ technicians and engineers

the correct techniques to maintain their



DeVry Institute of Technology - Phoenix, Arizona Sept 1985 – Oct 1989 B.S. in Electronics Engineering Technology

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