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Human Resource Manager

United States
October 11, 2016

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Michelle D. Hamlin

***** **** *****, 408-***-****

Morgan Hill, CA 95037


Seeking a challenging position where I can utilize my experience in office management.


Software: Windows, MS Office Suite, NetSuite, Great Plains, QuickBooks, ADP, JobBoss, StoreWeb, Kronos, EZLabor, Paychex, Famous, Report Smith/Writer, Act!, DBA Manufacturing, Abra Suite, Oracle, and Ceridian.

Excellent customer service and interpersonal skills; written/oral communication, open-minded, and effective listener.

Strong attention to detail, well organized, multi-tasker, analytical problem solver, goal oriented, ability to meet deadlines, excellent follow up skills, negotiation and presentation skills.

Self motivated/resourceful, work independently, positive attitude, dependable, flexible, hardworking, and enjoy teamwork atmosphere.


Eye-Fi, Inc. 03/13 - Present

Office Manager

Responsible for the office administration of over 50 employees; support to the CEO and Director of Finance, assist in payroll and human resource functions.

Maintain front lobby, office supplies, and equipment, answer multi-telephone lines, manage all mailings and shipments, maintain company calendar, schedule meetings, arrange travel, stock and maintain kitchen.

Plan all company events; meals, workshops, holiday parties, summer BBQ, and company outings.

Manage strong vendor relationships and provide all facility related needs, i.e. janitorial and security.

Accounting duties include accounts payable, credit card reconciliations, expense reports, and purchasing.

Customer support – refurbish sd cards for RMA processing; manage customer shipments.

Accurate Tube Bending, Inc. 07/12 – 02/13

Office Manager

Responsible for payroll processing, A/R, A/P, process credit card payments and weekly check deposit, manage collections, maintain new customer accounts, file quarterly tax, and perform purchasing.

Human Resources - manage new hire set-up / terminations, facilitate employee benefits, process workers comp, revise employee manual, plan company events, and maintain personnel files.

Manage internal staff relations, and maintain office supplies/equipment.

Support CEO with various tasks and maintain calendar.

Marshalls 10/11 – 07/12

Cash Office / Human Resource Admin Coordinator

Scheduled employee shifts, entered time punches in Kronos, provided payroll data, and produced


Human Resources - Provided employee orientations, audited new hire paperwork, performed reference checks, ensured accuracy of I-9’s, maintained personnel files, administered skills tests, and supported managers in employee performance issues.

Prepared daily deposits, performed various audits, provided reports, and maintained petty cash.

NDS Surgical Imaging, LLC 05/06 – 03/08

Payroll / Benefit Accountant – Human Resource Admin

Responsible for multi-state payroll processing for 90+ employees, and year-end processing.

Prepared and posted all payroll and benefit related journal entries with reconciliation to general ledger.

Created and maintained monthly sales revenue reports; processed payments for sales commissions.

Processed 401(k), garnishment payments, employment verifications, and new state tax applications.

Processed disability and workers comp claims, tracked LOA - including compliancy and documentation.

Conducted new hire orientations, processed benefit enrollments and related paperwork, negotiated plan renewals and rates, administered open enrollment, and conducted Radford Benefit Surveys.

BenefitWise / Primary Benefit Insurance Services 05/02 – 10/05

Sr. Client Services Manager / Account Manager

Responsible for the development of the servicing department for a start-up insurance broker.

Demonstrated leadership of a team in conjunction with servicing clients regarding all aspects of their company benefit programs.

Managed 30+ clients daily benefit needs while serving as a liaison between employee and insurance carrier.

Provided claims analysis/resolution, human resources support, and insurance filings; forms 5500/Schedule A.

Coordinated and presented employee benefit plan information to companies, traveling within the US.

Marketed benefit plans, prepared/presented plan renewals and alternative plan options; negotiated rates.

Developed various client/employee communications; new hire benefit booklets and contact cards, presentation materials for open enrollment, and HIPAA Privacy Course.

Completed new case submission paperwork for client and audited policies/contracts for accuracy.

Maintained client files and managed relationships with insurance carriers and third party vendors.

NEC Solutions (America), Inc. 12/99 – 05/02

Payroll / Human Resource Specialist

Responsible for the accurate processing of 3 semi-monthly, multi-state payrolls for 275+ employees; processed year-end payroll with 100% accuracy, filed taxes, and managed on-line timesheet system.

Coordinated with payroll vendor to resolve issues and implement new services; wage garnishment, state taxes, payroll service agreements, direct deposit set-up, and new hire reporting.

Administered 401(k), conducted workers comp and benefit audits, managed and tracked leaves of absence, processed disability and unemployment claims, ensured compliancy and communicated accordingly.

Managed employee relations; investigated and resolved employee issues in prompt and friendly manner.

Benefits Specialist

Responsible for all new hire orientations, explanation and enrollment of company benefits, and exit interviews. Prepared and performed presentation for open enrollment of benefit plans, researched and implemented new plans and programs.

Performed human resource functions for two acquisitions, and assisted in transfer of assets of the 401(k) plan.

Investigated and submitted occupational injury claims for workers comp, and processed disability claims. Participated and supported development of training classes.

Graebel/Erickson Movers, Inc. 07/97 – 08/99

Payroll / Human Resource Specialist

Facilitated employee hires/terminations; conducted interviews, set-up drug testing and background investigations, and composed offer letters.

Managed employee benefit programs/open enrollments, facilitated trainings, managed reviews, maintained personnel files, processed payroll and employee status changes.

Int’l Revenue / Billing Specialist and Independent Contractor (I/C) Administrator

Input revenue for air/surface shipments, billed int’l shipments, researched customer inquiries, and ran daily invoices.

Set-up and maintained I/C accounts; charged back and credited through general ledger, prepared monthly statements, issued comchecks by use of modem, researched inquiries; resolved in timely manner.

Accounts Payable Specialist

Issued and tracked purchase orders, determined account codes, verified services and purchases received.

Processed invoices and expense reports for payment, processed and distributed payable checks.

Resolved vendor discrepancies, created and maintained vendor files, and cleared GL expense account.


Department of Insurance, State of California

Life / Accident & Health Agent Licenses; License Number: 0D80759, December 2002

Gavilan College, Gilroy, CA

Certificate of Achievement for “Business- Medical Office”, May 2010

Certificate of Completion for “Business Micro Computer Applications”, May 1997

Final GPA 3.9, Earned 2 Scholarships

San Jose State University, San Jose, CA

Certificate of Completion for “Human Resource Generalist”, December 2001

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