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Customer Service Manager

Location:
Calgary, Alberta, Canada
Posted:
October 11, 2016

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Profile

Supervisor and Senior Administrator with more than 15 years’ experience in different department of various products from a well-known company

Work Experience

Special Event Supervisor (Costco Affiliate)

Jamgotchiang Group, Calgary, AB 10 June, 2014 to Present

Oversee and supervise up to 15 staff in a special event.

Control inventory and order additional product as necessary.

Mentor, Train and nurture associates to ensure their future growth within the company

Prepares staff working schedule.

Provides excellent Customer Service and answering Customer inquiry.

Showing a high sense of urgency with all assignments.

Following proper procedures for handling claims merchandise.

Providing assistance to the front end Associates.

Completes and reporting daily reports.

C.N.C. Operator (Computer Numerically Control) Overnight Shift

Aurum Group of Company, Calgary, AB 08 July, 2014 to Present

Set up machines at the beginning of shift to ensure proper working order.

Perform testing procedures to ensure that machines work optimal production process.

Maintain and clean machines before and after shift.

Feed information akin to speed, shapes through machine set up box.

Calibrate machines after maintenance.

Monitor machine during shift.

Troubleshoot problem during machine operation.

Ensure periodic preventive maintenance are carried out.

Ensue machines are producing accurately and meet the standard.

Ensure stock materials are available.

Record keeping of milling quantity using Labtrac program.

Provide relevant information to supervisor.

Prepare Invoices and cash receipt.

Other duties as assigned by Supervisor.

Overnight Stocker

Walmart, Bow Bottom, Calgary, AB 01 Mar, 2014 to 10 July, 2014

Providing a clean, stocked, well zoned store.

Ensures that safe work habits are being followed by: Performing warm-up stretches prior to shift.

Being knowledgeable about emergency and safety procedures. Wearing back belt support when necessary.

Following pallet jack and equipment safety and procedures. Following proper lifting techniques.

Maintaining a safe work area, free of excess debris and fixtures. Stacking merchandise in a safe, stable manner.

Following riser and ladder safety.

Being knowledgeable with lockout/tag out procedures.

Properly handling all liquid and chemical spills.

Maintaining a clean accessible fixture room. Ensures cleanliness through: Disposing of trash/boxes quickly. Keeping a clean, hazard free work area. Maintaining clean modular. Zoning. Departments.

Maintains operational and merchandise standards by: Recognizing and correcting merchandising opportunities on stack bases, 4-ways, and end caps. Spotting merchandise in front of its correct modular location.

Processing and stocking freight to company standards. Striving to obtain and exceed company productivity goals.

Maintaining modular integrity. Adhering to the modular relay schedule. Understanding the need for timely modular sets. Communicating modular strategy with the appropriate department and assistant managers. Demonstrates initiative and dependability by: Working well on his/her own and requiring very little supervision and follow-up. Excelling in a team working environment. Being flexible based on the freight flow and demand.

.Provides excellent Customer Service

Senior Administrator (Finance Department)

Nada Dairy, Al Khobar, Saudi Arabia 13 May, 1996 to 28 January, 2014

Supervise day to day admin operation of Finance department with 24 staff at Head office level and 18 staff at branches.

In-charge of local and international correspondence, overseeing department internal & external affairs.

Responsible for preparing department reports.

Coordinate staff mobility including their transfer & transportation arrangement.

Orientation of new staff concerning company policies & procedures.

Overseeing of incoming mails, faxes and courier deliveries. Arrange outgoing mails and courier services.

In-charge of Daily Attendance and Monthly Time Sheet preparation.

Prepares vacation plan and flight reservations/bookings.

Maintain and order stock inventory of general office supplies.

Answering and directing incoming phone calls.

Greeting and assisting customers according to their prospective need.

Responsible for all meeting preparation which includes printing and photocopying materials and room set-up.

In-charge of department’s Petty Cash statement and replenishment.

Other general administrative duties as assigned.

Department Secretary - Finance 1996 – 1999

Reconciled vendor accounts in person or over the telephone.

Follow-up overdue accounts – collections

Performed annual office inventory – assets, equipment, employees, cash-on-hand

Maintaining and record keeping confidential files and sensitive issues.

Performed building & equipment ocular inspection on a quarterly basis.

Clerical duties such as filing and typing.

Answers phone calls from customer enquiry regarding department related matter.

Act as cashier during emergency case or whenever the official employee is on leave.

Deposit daily cash sales to the bank.

Safe keeping of petty cash drawer for the next day operation.

Set up meetings as requested by manager and note taking of the minutes.

Bank Coordinator 2006 - 2014

Company’s representative concerning Bank documents such as Letter of Credit, Shipping Guarantee, Return Cheque, and Bank Statements.

Prepares application for Shipping Guarantee whenever LC document failed to arrive as expected due to parcel delay.

Timely reporting and submission of bank documents to the concern department or Purchase department so they can submitted to the broker for goods releasing from port area.

Ensures LC original document received from the bank are handled to concern department.

Tracking bank documents on a timely basis to avoid demurrage and charges.

Organize meeting between Finance Manager & Bank Relationship manager regarding bank issues.

Deposit non-cash bank instrument such as cheque and draft.

Record keeping of Bank documents receive & transmittal to concern person.

Keep updated and relay to the concern department to ensure consistent adherence.

Secretary/LAN Operator Administrator

Motor Vehicle Periodic Inspection, Hofuf, Saudi Arabia 16 Sept.1987 – 13 Feb. 1996

Station correspondences in-charge

Manage Couriers & mails

System Operator PDP-11/23 with 20 users

Back up data & store keeping

Inventory team leader

Warehousing of station secretary

Education and Computer Training

Computer and Business Training 2014

CIES, Calgary

Computer Training:

Microsoft Office; Word, Outlook, PowerPoint

Accounting Software: Microsoft Excel and Dynamics-AX

Bachelor of Science in Business Administration

University of the East, Manila, Philippines 1985



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