Customer Service Manager
Resume:
Jennifer S. Manley
Fort Edward, NY 12828
acw0dr@r.postjobfree.com
Experience:
HostRocket.com, Clifton Park, NY August 2015-October 2015 Administrative Assistant
Responsible for AR and AP, billing, filing, data entry, process mail and various errands Mooradians Furniture, Albany and Clifton Park, July 2014 to August 2015 Customer Service Representative/Operations
Processed sales, set up pick up and deliveries, financing, multiple daily reports, finalizing sales/inventory control, processed multiple forms of payment, keep track of delivery truck(s)/routes on a day-to-day basis
BJ’s Wholesale Club, Albany, NY December 2013 to March 2014 Personnel/Clerical (Seasonal)
Conducted interviews and hired potential candidate also conducted New Hire Orientations. Processed vacation, time-off and various other routine personnel activities. Processed payroll, made weekly department schedules and wrote team member correctives for Management to administer
Mooradians Furniture, Albany and Clifton Park, May 2013 to December 2013 Customer Service Representative
Processed sales, set up pick up and deliveries, financing, multiple daily reports, finalizing sales/inventory control, processed multiple forms of payment The Mommies Network, SaratogaCountyMommies.com, June 2010 – January 2013 Chapter Manager - Volunteer
Promoted site through various public media, fundraisers, Volunteer work, approval of new members, maintained website, blog, Facebook page and Twitter account. Dollar Tree, Clifton Park, June 2012 to December 2012 Part-Time Assistant Manager
Processed sales, weekly floorplans, scheduling, reports, deposits, customer service etiquette, Responsible for operations in lieu of store manager Sagamore Resort, Bolton Landing, NY August 2006 to October 2008 Reservationist
Make room, dinner, spa, golf and other reservations, reports, customer service, etiquette, proficient at multi-tasking and data entry, knowledgeable about area, processing credit cards and tax exempt forms, training new employees, experienced with Springer Miller (Visual and Character) and Reserve programs.
Dicks Sporting Goods, Queensbury, NY June 2004 to February 2005 Cashier
Processed sales, weekly floorplans, scheduling, reports, deposits, customer service etiquette, responsible for front end operations in lieu of Front End Manager. Worked in various departments on an as-needed basis, training, using clothing security tags, logging damages, refunds
Hannaford, Rotterdam, NY September 2002 to June 2004 Bookkeeper
Balance cashiers tills in a timely fashion, open and close Customer Service desk, reports, deposits, customer service etiquette, phones, scheduling. Saratoga Race Track, Saratoga Springs, NY Summer 2002 and 2003 Training Manager (Seasonal)
Trained counter help in the Patio Terrace Restaurant, ordered pre-made food from the main kitchen daily, help serve VIP room and box seats, short order cook. Education:
Schenectady County Community College, Schenectady, New York 2014 Adirondack Community College, Queensbury, New York, Liberal Arts 2001-2003 Mechanicville High School, 1998-2001
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