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Customer Service Manager

Charlotte, North Carolina, United States
October 11, 2016

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**** ******** **.

Charlotte NC ***70



Possession of a Stationary Engineer’s License. Extremely diverse in methods of cost estimating, project coordination, and quality control management client retention. Self-motivated, results-oriented, confident in making decisions, and thorough in completing projects. Skilled in analyzing scope of work, architectural drawings, specifications, and proposals of related trades. Good rapport with coworkers and customers, works well under pressure, and thrives in challenging environments. Fluent in English and Spanish.


Marine Engineering School, 1977-1982

United States Navy/University of North Chicago

Engineer’s License in Propulsion/Stationary Systems

Naval Achievement Medal, 1981

Honorable Discharge from US Navy, August 1983


Lowes Home Improvement 2012-Present

Building Material CSA Charlotte, NC

Provide detailed freehand drawings, and cut solid wood and plywood for customer to assemble projects

Partner with coworkers to create new ideas to constantly improve customer service and be prepared for all customers

Assist customers throughout buying process to ensure satisfaction, and follow-up with customers to ensure long term satisfaction maximizes sales of department merchandise and related products

Listen to customers to understand issues and ensure customer is pleased with suggested solutions

Help customers make wise purchases, and generate leads for interior and exterior projects which meet and exceed customer expectations

Maintain the department according to company merchandising standards and store operations policies, to ensure customers can easily find products

Victor Franz Inc. 2008-2011

General Manager Midland, NC

Promoted to Senior Estimator, Senior Project Manager, Quality Control Manager, Official Translator and Interviewer for Spanish-Speaking Candidates throughout employment

Analyzed architectural drawings and submitted detailed estimates using Microsoft Office Excel and Word

Prepared detailed designs using AutoCAD and 20/20 software after measuring field dimensions

Coordinated with adjoining trades, tracked and submitted itemized change orders, and ordered materials

Met with contractors and architects weekly and took digital pictures to maintain progress records

Submitted schedules for all phases including fabrication and installation, and coordinated through punch out system, coordinated final sample for approval, and set up paperwork to ensure proper billing

Zepsa Industries 2004-2008

Senior Estimator Charlotte, NC

High-end architectural woodwork for Trinity Yachts Mega Yacht interiors, prepared proposals, changed orders, and analyzed scope of work from specifications of architectural drawings, and sketched for conceptual budgets

References furnished upon request

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