Customer Service Manager
FRANK G. LIMA
Charlotte NC ***70
acw0c9@r.postjobfree.com
Highlights:
Possession of a Stationary Engineer’s License. Extremely diverse in methods of cost estimating, project coordination, and quality control management client retention. Self-motivated, results-oriented, confident in making decisions, and thorough in completing projects. Skilled in analyzing scope of work, architectural drawings, specifications, and proposals of related trades. Good rapport with coworkers and customers, works well under pressure, and thrives in challenging environments. Fluent in English and Spanish.
Education:
Marine Engineering School, 1977-1982
United States Navy/University of North Chicago
Engineer’s License in Propulsion/Stationary Systems
Naval Achievement Medal, 1981
Honorable Discharge from US Navy, August 1983
Experience:
Lowes Home Improvement 2012-Present
Building Material CSA Charlotte, NC
Provide detailed freehand drawings, and cut solid wood and plywood for customer to assemble projects
Partner with coworkers to create new ideas to constantly improve customer service and be prepared for all customers
Assist customers throughout buying process to ensure satisfaction, and follow-up with customers to ensure long term satisfaction maximizes sales of department merchandise and related products
Listen to customers to understand issues and ensure customer is pleased with suggested solutions
Help customers make wise purchases, and generate leads for interior and exterior projects which meet and exceed customer expectations
Maintain the department according to company merchandising standards and store operations policies, to ensure customers can easily find products
Victor Franz Inc. 2008-2011
General Manager Midland, NC
Promoted to Senior Estimator, Senior Project Manager, Quality Control Manager, Official Translator and Interviewer for Spanish-Speaking Candidates throughout employment
Analyzed architectural drawings and submitted detailed estimates using Microsoft Office Excel and Word
Prepared detailed designs using AutoCAD and 20/20 software after measuring field dimensions
Coordinated with adjoining trades, tracked and submitted itemized change orders, and ordered materials
Met with contractors and architects weekly and took digital pictures to maintain progress records
Submitted schedules for all phases including fabrication and installation, and coordinated through punch out system, coordinated final sample for approval, and set up paperwork to ensure proper billing
Zepsa Industries 2004-2008
Senior Estimator Charlotte, NC
High-end architectural woodwork for Trinity Yachts Mega Yacht interiors, prepared proposals, changed orders, and analyzed scope of work from specifications of architectural drawings, and sketched for conceptual budgets
References furnished upon request
Contact this candidate