Resume

Sign in

Communication/customer support, SMTP, DNS, escalations, training, lead

Location:
Newark, California, 94560, United States
Posted:
October 11, 2016

Contact this candidate

Resume:

Michael Teixeira 510-***-****

Newark, CA ***** acw0by@r.postjobfree.com

SUMMARY

Senior Spam Investigator with 16+ years of experience in the anti-spam abuse industry. Experienced in email header research to classify proper actions to list on various blacklists. Manage and mentor the team to assure all polices and procedures are met and provide training to improve quality and accuracy for listings. Maintain an extensive list of global contacts within the industry, such as xSPs and other DNSBL list providers. Handle all escalated issues. Excellent management, communication, and team building skills, dedicated to client and company satisfaction.

• Network / Email Abuse and Security • Maintain database and false/positives

• Leadership/Management • CIDR format and IP allocations, DNS

TECHNICAL SUMMARY

Hardware:

HP/ Dell/Compaq/Macintosh desktops, servers, and laptops, printers

Languages & Software:

MS Office Products, SMTP, CAUSE, SPAM-L, IMAP, POP3, PPP, DHCP, HTTP, FTP, HTML, MTA, CAN-SPAM, AUP, TOS

Database Management:

Remedy, RT (Request Tracker), Mozilla, Firefox, IE, Safari, HTML, Lotus Notes

Operating Systems:

Microsoft Windows, Windows NT, Mac OS X, UNIX Networking Netware, Novell 3.x, TCP/IP, Ethernet, Token Ring, IPX/SPX, ODI, Firewall

PROFESSIONAL EXPERIENCE

Trend Micro, San Jose, CA 2003-2016

DUL Team Supervisor / Lead-Senior Spam Investigator, 2010 – 2016 Manage DUL Team and handle all escalations from listings. Work close with xSPs regarding blacklist concerns and best practices. Investigate and list IPs from ASNs ranked with a higher volume of spam.

• Provided all training to SI Team; efforts improved quality and accuracy for listings and removals related to RBL+.

• Generated 650+ worldwide contacts to build relationships and provide Trend updates in reference to IP allocations to be listed correctly.

• Identified and researched known IP allocations sending spam and residential user space to list IPs properly as classified.

• Served as major contact for all SI Team escalations. Process included answering complex user/end user listing issues quickly and effectively.

ERS Team / Spam Investigations Manager, 2008-2010

Manage and improve development for Email Reputation Services and DNSBL listings/issues. Educate team on knowledge and performance for daily duties.

• Developed and administered security policies and procedures in line with strategic and tactical goals, and to increase productivity and efficiency.

• Coordinated with upper management on internal spam traps / honeypot projects.

• Networked with industry peers for business development.

• Managed DNSBL (RBL, DUL, OPS, RSS, QIL) IP reputation team.

RBL+ Investigator, 2003-2008

Reviewed and analyzed email headers and bodies of email in reference to origination of spam, with main focus on DUL listings and removals.

• Perform all regular RBL+ and SPAM Investigator (SI) assignments and duties.

• Maintained DUL (dynamic DNSBL) blocklist and researched technical characteristics to evaluate static or dynamic IP assignment.

• Knowledge of UNIX for command lines and tools.

Excite@Home, Redwood City, CA 1999-2002

Network Policy / Abuse Team Manager, 2000-2002

Interact with Engineering Support and NOC to respond to internally discovered subscriber violations (abuse) in a timely manner that protected the @Home network and infrastructure.

• Developed scalable policies and procedures to respond to reported violations including trouble ticketing, investigation and documentation, and prompt appropriate response including communication with subscriber and MSO.

• Represented company on CAUSE, SPAM-L, and other industry Policy Management organizations and mailing list.

• Special Responsibilities: (Expertise Areas) System Probes/Firewall Attacks/Email Spam/Usenet Spam/Viruses and more.

Technical Support Representative, 1999-2000

Provide network, desktop and software support for residential end-user customers. Support/help desk experience involved resolving IRQ, TCP/IP stack configuration, browser configuration, software re-installation, NIC card installation, etc.

PROFESSIONAL DEVELOPMENT

Computer LAN Technician Specialist; Diploma program. Computer Training Academy, San Jose, CA

Certified Novell Administrator

Management Training – “Manager Tools”

Manager Tools, San Antonio, Texas

ADDITIONAL RELEVANT INFORMATION

1. Member of M3AAWG since December, 2009

2. (Messaging Anti-Abuse Working Group)

(M3 = Messaging, Malware, Mobile)



Contact this candidate