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Customer Accounts Receivable

Dallas, Texas, United States
October 11, 2016

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Alica Brozewicz

**** **** ***** - ********, ***** 75070 - ph: 972-***-****

Programs Utilized-Skill Level Proficiencies

MS Excel –Intermediate High Accuracy Rate

MS Word-Intermediate Detail Orientated

Internet –Intermediate Excellent communication skills

Oracle 11i –User Team Player

JDEdwards –User Superior research skills

Great Plains –User

Quickbooks Pro 2007

Xerox Business Services LLC August 2013 to Present

Billing Coordinator

Thomas Edwards Group November 1, 2012-January 21, 2013

AR Analyst at Astadia Inc

Accounting Principles

AR Analyst at EMSI September 2011-present March 30, 2012

Manpower (COMSYS) September 2010-April 2011

Temporary assignment at McAfee

Computer Support Specialist

GW Communications, LLC December 2009-September 2010 Billing Coordinator

Financial Additions

Temporary Assignment at 7-11 Corporation May 2009 –October 2009

Equipment Coordinator

Retalix USA

Billing Supervisor February 2008-January 2009

Supervise a staff of 5 Billing Specialists

Swearingen Realty Group LLC June 2007-February 2008


Fidelity National Information Services May 1997 - February 2007

Billing/ Accounts Receivable /Collections

Experience: Billing/Accounts Receivable/Commercial Collections/Cash Application

Responsible for Billing various services to include, Professional Consulting Services, Software/Hardware Purchases, Repository services, Printing and Back Office Services, Core account volume billing, Item Processing services, Network Connectivity services, ATM services, Ecommerce services and Maintenance

Reviewed customer’s contract and prepared EXCEL template for monthly billing of services to insure standard billing practices across the customer base

Considered the Subject Matter Expert for ATM Services. Supported the Accounts Receivable Billing department with the training and research of the ATM related products and services to ensure accurate billing to the end customer

Familiar with Sales use tax classification of services to make sure that we are taxing the customer appropriately. Familiar with the Resale and tax exemption process

Accumulated and verified billing source documents from various internal sources and external vendors, prepared, documented and submitted Credit memos for approval related to erroneous billings

Compared the items to be billed to the contracted rates for SOX compliance, verifying that the support matches what is being billed

Produce 300+ invoices on a monthly basis. Email delivery of invoices to customer or mail them out using United States Postal Service

Mailed out statements to customers on a monthly basis

Monitored customer accounts and reported any short pays or adverse account activities to Account Manager or Service Business Unit manager and assisted with appropriate research to resolve the issue with customer

Supported sales managers with research and account analysis as needed

Analyzed customer past due accounts and compared to multiple billing systems for accuracy

Developed EXCEL analyses that tied the past due invoice for services to the applicable contract signed by customer to justify payment

Developed process for collection activities, Selected to be leader in the newly formed AR Collections department

Responsible for collection of past due receivables that totaled $26 million monthly

Successfully collected $8+ Million dollars in 3 months, worked with Corporate Cash Management Department and directed accurate application of funds collected

Founding member of the team that developed the process for collection of funds from deconverting customers ensuring each piece of the business was represented

Reviewed the contract to determine the terms the customer was subject to for terminating their contract (contract buyouts)

Prepared detailed analysis on an EXCEL spreadsheet to collect funds related to Liquidated damages, deconversion programming support, third party expense, estimated services due in advance and any outstanding receivables, tracked receipt of the wire payments

Prepared an “estimate to actual” analysis after deconversion and collected or refunded any variances

Worked with the Accounts Receivable Department to ensure that all the revenues were properly allocated to the various departments

Supported the ATM product manager with various analyses to project growth in add on sales

Prepared pricing exhibits for ATM products to be used in the contracts with customers to concisely present pricing to customer

Interfaced with multiple ATM vendors regarding contracts, pricing, billing and services

Compared pricing to contracted rates with each vendor reducing expense due to erroneous charges from vendors by $500K annually

Audited the customer database for potential increases in revenue. Determined that no annual price increases, or increases related to customer growth, had ever been applied to the customer base which resulted in lost revenue potential. Developed processes and EXCEL spreadsheet tools to calculate and track annual increase to customer pricing resulting in increased annual revenue of 1.8 million dollars

Prepared Journal Entries, reviewed General ledger accounts and re-classed entries, prepared monthly P& L Statements for assigned lines of business

Education: Valley High School- Louisville, KY –Graduated

Daytona Beach Community College- Daytona Beach, FL –pursued Associates degree in Accounting 95% completed with a GPA of 3.75

References available upon request

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