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Technical Support Microsoft Office

Smyrna, Georgia, United States
October 13, 2016

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Damiene DeMarcus Adams

601-***-**** 6104 St. Claire Dr.

Apt 6104

Atlanta, GA 30329


To obtain a full-time position that I can grow with and grow from to carry out the skills and abilities I have acquired.


Broadcast Journalism Major

English Education Minor

The University of Southern Mississippi

Hattiesburg, Mississippi 39401


Computer Savvy

Microsoft office PowerPoint

Microsoft Spreadsheet WordPerfect

Data Entry Templates

Office Technology

Fax Machine Copiers

Switchboards Electronic Calendars

All other office technology

Professional Development


Hattiesburg Public School District

August 2003-December 2010

Woodley Elementary School

Hattiesburg, MS 39402

August 2011- April 2012

-Taught 6th grade Language Arts

-Taught 3rd grade Reading and Language Arts to special needs students

-Help motivate students to strengthen their reading and comprehension skills. -Assisted other lead teachers in classroom management and activities.

Fast ForWord Teacher

Hattiesburg Public School District

N.R. Burger Middle School July 2008-July 2009

Hattiesburg, MS 39401

-Taught 7th and 8th grade Fast ForWord

-Found exciting computer based activities to help stimulate students’ minds to be fluent readers, listeners, and comprehension skills

-Worked one on one with students

-Designed Progress Reports

-Chairman of Black History Committee

-Held Parent conferences

Work History

Great Expressions Dental Center

Patient Coordinator

Atlanta, Ga July 2014- October 2015

Supervise front office; ensuring the office was ran smoothly and in a steady pace. Allowing patients to feel their time is valuable while in our offices

Booked appointments for New/Existing Patients

Verify patients insurance and inform them of different financial assistance offered

Attending weekly Front Office Supervisor meetings at assigned locations and being responsible for educating current staff on any changes with company policies and procedures

Handling all patient concerns and matters once escaladed to higher management while being assisted at intake.

Fax and email responses to patients along with other offices

Inform staff of changes to the schedule and cancelations for that day during morning huddle

Computer Generated Solutions (CGS Inc.)

Technical Support Representative for Lenovo and IBM

Atlanta, Ga May 2013- June 2014

Team Lead

Conduct training classes to all New Hires teaching and demonstrating the effectiveness and importance of providing quality support to every client. Dealing with each issue accordingly.

Remote in to customers’ computers to provide services as needed to fix technical hardware issues

Responsible for all Team members’ attendance, demerits, and accomplishments on a daily and weekly basis. Providing coaching sessions and hands on training where it is needed.

Send customer parts to fix hardware issues with computer

Provide customers with extremely good technical support to ensure they will return and purchase more products from our company.

American Eagle Outfitters (Turtle Creek Mall)

Shift Manager/Zone Supervisor

Hattiesburg, MS

July 2012- February 2013

Responsible for preparing and posting weekly work schedule in an organized and timely fashion.-Conductor of Daily Huddles & Shift Meetings.

Keeping an accurate account of Shift Employees who are late, call outs, or no shows and filling positions before shifts begin.

Ensuring each associate is "in the know" to any shift or daily specials. Providing associates with proper motivation, task overviews, and enlightenment before being assigned a zone on the sales floor.

Inspecting each Zone and Sales Floor as a whole to ensure displays are precise and eye catching to the customer’s eye.

Ensuring each customer maximizes their shopping experience while in the store.

Organizations and Affiliations

Men of Excellence- Public Relations Chairperson 2010-2011

-Organization set up to help build a positive male image in society through professional development skills and programs on the campus of Southern Mississippi.

Member of the World Renowned Mississippi Mass Choir

Fast ForWord Certification Grades K-12 under the Scientific Learning Program

Leadership Scholar at the University of Southern Mississippi

References available upon request. Thank you!

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