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Customer Service Technical Support

Fort Polk South, Louisiana, United States
October 13, 2016

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Josue H. Reyes

**** *. **** ****** **** Polk, LA 71459


IT Technical Support Help Desk

Highly experienced information technology professional with experience supervising, installing, configuring and maintaining desktop applications in an international environment. Extensive training involvement with network configuration via WAN/LAN. Proficient in MS Office and WAN/LAN Networks.

Hard/Software Application


Team Builder

Customer Service

Troubleshooting Techniques

Digital Communication

Secret Clearance


Imagining IT System

Professional Experience

Department of the Army, Fort Polk, LA 2006 –Present

Data System Supervisor, 2014 – 2016

Monitor networks to ensure the network’s availability for all system end users, minimized downtime.

Supervise general computer maintenance for hard- and software; ensure work was completed correctly the first time to prevent interruptions.

Responsible for data backups for disaster recovery operations, diagnosing and troubleshooting for the organization; saved the company thousands of hours in loss production time.

Support the organization’s worldwide mission by ensuring all data was entered and secure in the operating system and all equipment was fully mission ready with minimum notice.

Recruiter, Dayton, OH, 2012 - 2014

Promoted adherence to the organizations’ polices which resulted in a 54% increase of operational achievements for the resources management team.

Administered a positive risk management program for the organization’s vehicle safety tracking program, earned commendable ratings.

Utilized innovative outreach program to secure targeted candidates, resulted in an over production of 150% of set goal.

Served as a military ambassador in the community by helping applicants visualize a typical day in the life of an organization employee and understand all the benefits.

Developed and instructed a new processing method to track business mileage accountability; resulted in an 80% increase in reporting accuracy.


Data System Specialist, Fort Knox, 2006 – 2013

Selected for additional responsibility due to sought out techniques and improved procedures for system maintenance.

Supervised and trained other network technicians to ensure the completion of multi projects were stayed on track.

Coordinated major modification to the database and data management systems to protect it from cyber threats, no breaches were found after installation.

Education and Credentials

Associates Degree in Applied Science in Information Technologies, (Fall 2017)

Central Texas College, Killeen, TX

CompTia Security+ (Nov 2016)

Network+ (Dec 2016)

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