Manager Management
Resume:
RAJINDER SINGH GUJRAL
Sector -4, Nerul,
Navi Mumbai – 400706.
SUMMARY OF EXPERIENCE
Experienced professional attuned to the ever demanding and challenging field of Operations Support.
Over 15 years of experience in Hotel Management and Facility Management with excellent team building abilities and strong leadership skills
Consistently demonstrate exceptional knowledge and sound decision-making abilities in the following areas:
Team Building
Customer Relation
Strategic Planning
Quality Improvement
Problem Analysis & Resolution
PROFESSIONAL EXPERIENCE
1) Property Solutions India Pvt Ltd.
About the Company: Property Solutions Pvt. Ltd is a Sister concern of Kalpataru Group and providing Facility services all across India.
A)Facility Manager: Fedex Express, Boomerang, Chandivali. (From 25th Feb 2014 to Till Date )
Pro Overall responsible for Facility Management function of the unit – O & M services & Soft services. (80000 Sq.Ft Area)
Single point contact between Fedex & PSIPL for its day to day operations.
Responsible for controlling Manpower, Deployment, Inventory supplies, work planning & its statutory obligations.
Prepare and administer contracts for provision of property services, such as cleaning and maintenance, security services and alarm systems
AMC & Warranty Management of Equipment’s.
Vendor management -- Maintenance & co-ordination with vendors for managing facility.
Co-ordinate the implementation of repairs, maintenance and renovations carried out on buildings and monitor progress and cost of work for property owners.
Asset management & fixed asset inventory.
Preparing monthly MIS reports.
Conducting Audits, Reportage, MIS Analysis, Preventive maintenance, Work Planning & Schedules for improvements in cost effectiveness.
Compile and maintain records on operating expenses and income prepare reports and review rents to ensure they are at market value.
Service level customer satisfaction surveys.
Impart Technical & Non-Technical Training to the technicians & HK Staff.
Ensure that trouble calls received from clients or tenants are acted upon.
May hire and supervise rental agents, property clerks, building superintendents or other support staff performing operational, clerical or maintenance duties.
Stationary Management.
Front desk & Board Room Management.
Event & Cafeteria Management.
Record Management .
Handling Staff of 70 employees of PSIPL.
Pest Control.
2. Property Solutions Pvt. Ltd
About the Company: Property Solutions Pvt. Ltd is a Sister concern of Kalpataru Group and providing Facility services all across India.
B: Building Manager –At Crompton Greaves Ltd, Worli… (5thJune 2012 to 20th Feb 2014)
Overall responsible for Facility Management function of the unit – Soft & Technical Services
(250,000 to 300,000 lack sq.ft Area).
Handling day to day operations with Administration Dept.
Negotiate or approve rental or lease of various properties in a portfolio on behalf of property owners and ensure that terms of lease agreement are met
Handling all the Billing of Area & Car Parking of each Tenant.
Vendor Management.
Front Desk & Board Room Management.
Event Management.
Responsible for controlling Manpower, Deployment, Inventory supplies, work planning & its statutory obligations.
Service level customer satisfaction surveys.
Maintening measurement tool & performance standerd as per service level agreement between PSIPL & Crompton Greaves.
AMC & Warranty Management of Equipment’s.
Handling all the Pool Cars of the company.
Handling Staff of around 60 employees of PSIPL.
C: Facility Manager –At Syntel Winchester Powai. (July 20th 2011 to 31st May 2012)
Overall responsible for Facility Management function of the unit -- O& M services and Soft services. (80,000 sq.ft Area)
Single point contact between Syntel & PSIPL for its day to day operations.
Responsible for controlling Manpower, Deployment, Inventory supplies, work planning & its statutory obligations.
AMC & Warranty Management of equipment’s.
Vendor management -- Maintenance & co-ordination with vendors for managing facility.
Handling Transport for the employees.
Stationary Management
Front desk & Board Room Management
Event Management
Record Management
Asset management & fixed asset inventory.
Conducting Audits, Reportage, MIS Analysis, Preventive maintenance, Work Planning & Schedules for improvements in cost effectiveness.
Service level customer satisfaction surveys.
Impart Technical & Non Technical Training to the technicians & HK Staff.
Maintening measurement tool & performance standerd as per service level agreement between PSIPL & SYNTEL
Handling Staff of around 55 employees of PSIPL
4.Premyium Foods (Mumbai)
(12th June 2010 to 30th Nov 2010)
About the Company: Premyium Foods is catering company which supply food to School, Colleges and had Food stalls in different Malls. They are having canteens in Big Companies like Reliance Industries and (Corporate Catering) as a Unit Manager, F & B Operations for client Morgan Stanley.
Handled the F & B outlet 120 Covers for 500 client staff, with the manpower strength 16nos.
Conceptualization and commissioning of the outlet.
Generate the Reports & make the presentation for the MMR (Monthly Review Meeting).
Handling overall daily operations of the café.
Organized food festivals & Combo meals, live cooking.
Maintain the quality and presentation of the dishes/food items.
Weekly Menu planning and Food Festival Menu planning and ensure sufficient for both executive dining and cafeteria.
Planned daily manpower with the aim to maximize staff efficiency with the outlet.
Review customer feedback with Morgan Stanley and make necessary improvements.
Clear communication with service team to ensure smooth operation between Facility Management Company and the Food Services Team.
Provide appropriate follow ups on client meetings with applicable correspondence reports and proposals.
Liaise with the client on the arrangement of special events along with applicable correspondence, reports and proposals.
Provide training to team members to meet set standards consistently.
Liaise with Facility Manager and prepare annual business plans and budget proposals to client.
Perform all managerial tasks assigned along with all assignments.
5. Elite Resorts & Spa (Bahrain)
(19th Sep 2008 –Jan 14th 2010)
About the Company: Elite Resort & Spa a 5* Hotel which is situated in Muharraq (Bahrain).It consist 150 Rooms, 2 Banquets, 7 lounge Bar, Arabic restaurant, Coffee Shop, Wakki Bar Near Pool and Gymnasium.
Duty Manager (Executive Housekeeper )– For Elite Resort & Spa.
To supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.
To Monitors and controls, on an on-going basis, Quality levels of product and service, Customer and tenants’ satisfaction, Operating costs, Sanitation, cleanliness and hygiene of the entire area under purview.
To ensure optimum performance in specific jobs assigned in the above areas.
Sets up targets/ goals for the department, makes constant effort to achieve the
same.
Oversees the services of Mall and cleaning, to ensure highest standards and quality services at all times.
Develop formal training plans and conducts on the job-sessions for all employees of Mall.
Supervises and co-ordinates in liaison with the Manager Operations, operational decisions and such factors as local requirement, market needs, competition, trends, potential costs, merchandising, promotion and Events.
Ensure that displays and marques are well maintained and up-dated at all times.
Prepares monthly reports, forecast report and any other report pertaining to the housekeeping department
Maintains and enforces the operations manual.
Monitors, controls departmental expenses, & maintain revenue/accounts related records.
Prepares departmental budgets and objective manuals, with constant review and observations.
Controls over-time duties of staff in the form of compensatory offs.
Ensure compliance with all legal requirements in connection with Outlets.
Maintains minimum stock levels of all items and participates in inventories on Weekly basis.
Implement and monitor promotions and events
Handled Staff of around 70 employees of Elite Resort & Spa.
6. Hotel Bawa International
(05Th Dec 2000 – 13th Sep 2008)
About the Company: Bawa Group. (INDIA) is one of Best Hospitality services in Mumbai’s and having largest Hotels & Construction business (Bawa Developers) which includes construction of Residential building, Corporate Building throughout Mumbai, Maharashtra and India.
Duty Manager / F & B Manager 2000 - 2008
Generates Sales & Profit
Customer Service
Leadership
System Compliance
Health & Safety Standards
Responsible for maintaining a high and active profile at all times in the Restaurant, Café, Avalon Discotheque, and High Stake Bar & Banquets.
Also in charge of getting the entire staff together & making sure they all push in the same direction.
Duties:
Keeping food & beverage and labor costs under control.
Making sure the restaurant looks good and is ready for the day’s trading.
Handling a team of eighty people.
Receiving and checking the quality of goods from suppliers.
Performing clerical and administrative duties to support General Manager.
Increasing sales and customer service levels.
Estimating general expenses, food costs and leakage.
Negotiating the best deals with suppliers for items like Food and Beverages.
Working with chefs for Menu Planning.
Ensure the smooth day to day functioning of all outlets.
Conduct daily meeting with General Manager.
Monitor daily numbers of cover in all outlets.
Review the profit and loss statements of all the outlets and draw up the action plans.
Handled the entire hotel operations with the manpower strength 80 to 100 nos.
Coordinate and monitor the operations of departments involved in F & B, Kitchen, Housekeeping, Organize recruitment and placement of required staff. Delegate tasks and accountability.
Establish work schedules. Evaluate performances of staff.
Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
QUALIFICATION
SSC AND HSC PASSED, Mumbai University (1994 - 1996).
Diploma in Hotel Management (Kohinoor Technical Institute) (2008).
B.Com from Dr.CV Raman University, Bilaspur (2015).
PERSONAL INFORMATION
Languages known : English, Hindi, Marathi & Punjabi
Date of Birth : 22nd September 1978
Nationality : Indian
Computer skills: Known MS-Office
Pan Card No : ACEPH9113P
Passport No : K1922687
OBJECTIVE
Wish to work in an environment, which will provide me with scope for development of my skills and capabilities. Wish to find myself in a position, which demands effective responsibilities and extensive levels of decision making, to exceed all expectations of each and every client all the time, to offer the industry as the best product and to setup exceptional service standards. Believe in multi talent and ready to handle any task given with quick solutions.
DECALRATION
I hereby certify that the particulars given by me are true and accurate with the best of my knowledge in the event of being selected; I assure you that I shall endeavor to discharge my duties to the entire satisfaction of the organization.
Rajinder Singh Gujral Place: Mumbai Date: 08-07-2016
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