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Customer Service Human Resource

Location:
Strongsville, Ohio, United States
Posted:
October 12, 2016

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VICTORIA DORSEY

***** ***** ****, ************, ** 44136 Phone: 440-***-**** Email: acw06u@r.postjobfree.com

Professional Summary

Multifaceted and goal-oriented professional with valuable experience in Human Resource Management, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, employee records management. Highly organized and detailed adept at providing administrative direction and office operational strategies critical to organizational success with proven ability to thrive in busy environment with positive results. Well-developed interpersonal skills coupled with outstanding verbal and written communication skills, able to establish and maintain productive relationships across all organizational levels.

Core Competencies

Organizational Development • Performance Evaluation • Staff Recruitment & Retention • Employee Relations

SKILLS

Ability to Delegate

Conflict management

Critical thinker

Proficient in Word, Excel, Adobe, Power Point

.

EXPERIENCE

Director of Administrative Services/HR/OSOC Supervisor May 2012 – February 2016

Nurturing Hands and Hearts Hinckley, OH

Coordinated and managed all aspects of Human Resource Department operations.

Created and implemented employee orientation package and provided all new hire orientations.

Responsible for processing employee time-sheets.

Interviewed, hired, trained employees, assigned and monitored work, conducted performance appraisals, addressed complaints and resolved conflicts for 30+ employees.

Acted as a liaison between Medina County Board MRDD; attending annual ISP and special client meetings.

Ensured that client medications and all other health issues were addressed with the Medina County MRDD workshop nursing department (Adult Services) were handled quickly and efficiently.

Helped create and develop company manual for “new”assessment center.

Trained and supervised direct care employee's with clients.

Direct Care Provider

Responsible for performing daily office work from HR, scheduling (35+staff), billing thru EMBS, Cognos reports, keeping employee files up to date and current on all certifications, etc.

Correlated patient Doctor's appointments and transportation, Client outings, and followed up Client emergency room visits, etc.

Followed thru and continued to ensure that daily operations ran smoothly, effortlessly and efficiently.

Over saw group homes, daily home visitations.

*Delegated Med Passer *10 Hr. MUI/Client Rights Certification *First Aid/CPR Certification

Transportation (Assessment Center)

Accomplishments

Created employee training manuals. Implemented new employee orientation. Created power point company slide presentations, and company fliers.

Skills Used

Microsoft Office, Power Point, Excel

Administrative Support September 2011 - 2012

Champion Professional Services Strongsville, OH

Responsible for various clerical duties with in a village service department.

Handled in coming residential questions and complaints.

Acted as liaison for service department manager and employee's.

Worked for Nurturing Hands and Hearts providing clerical support services.

Direct Hire to above company within four (4) months.

Collections Representative 2010 - 2011

Adecco Staffing Akron, OH

Credit Collections

Worked at First Energy located in Akron, Ohio in collections department.

Production Line Operator 2010-2010 Alliance Staffing Solutions Independence, OH

Production Line/Assembly

Worked at *Vitamix* located in Olmsted Falls, Ohio on company production line. Lean Manufacturing*

Quality Control located at Jacobson Manufacturing, Medina Ohio.

Inspecting, boxing and palatalizing of various parts per 10 hour shift

Customer Service, Auto parts sales 2010 - 2010

A&C Auto Parts Cleveland, OH

Multiple line phone system* *Strong customer service*

*Input of inventory* *Parts pricing and ordering*

Sales Coordinator May 2008- 2010

Transilwrap Inc. Strongsville, OH

Maintain several accounts for printable plastic.

Responsible for sale and service.

Logistics

Administrative Support August 2004- 2007

Kelly Services Strongsville, OH

Responsible for various clerical duties with in a city's building department.

Handled in coming residential questions and complaints.

Acted as liaison for service department manager and employee's.

Issued building permits with in accordance of city rules and regulations

Attended building department meetings.

Recorded and transcribed City meetings.

Independent Direct Care Giver 1998 to 2003

Self-Employed Cleveland, OH

Provided non-medical in home care and assistance for seniors.

Closely worked with and monitored patients suffering from Alzheimer's-dementia, stroke and various stages of cancer.

Ran errands, cooked healthy meals, and drove client to appointments.

Helped bathe the client and completed routine household duties.

Independent Direct Care Give/DD 1976 to 1978

Self Employed Strongsville, OH

Provided direct care for mentally challenged children ranging from lower functioning w/down syndrome to mildly moderate w/down syndrome.

Assisted in providing daily hygiene, meal preparation

Provided transpiration to and from community outings while demonstrating unwavering patience and understanding.

Provided a learning environment for children by organizing creative games and other activities.



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