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Customer Service Executive Assistant

Corrales, New Mexico, United States
October 12, 2016

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• C-Level Admin Support

• Writer

• Project Management


• QuickBooks

• Payroll preparation

• Data Entry

• 10 Key

• 60 wpm

• Collection calls

• Bank Deposits/Reconciliation

• Excel

• Scheduling

• Customer Service

• Benefits

• Trainer

• Meeting, Presentation and Event



PAWS TO PEOPLE, Albuquerque, NM 2016 -present

Member of Board of Directors

Board of Directors member for Paws To People, a non-profit foundation that promotes awareness and funds projects for comparative studies to seek prevention and causes of naturally occurring diseases in both humans and our animal companions.

FREELANCE WRITER, West Sacramento, CA 2014 – present Writer

• Writing short stories for publication and a novel. Four published articles.

“We Hit the Jackpot!” - Bonnie Magazine

“Working With the Y Generation” - OfficePro Magazine

“Things We Like” - OfficePro Magazine

“Admins: A Historical Perspective” - OfficePro Magazine CALIFORNIA CROP IMPROVEMENT ASSOCIATION, Davis, CA 2008 – 2014 Bookkeeper / Administrative Assistant

• I stepped into an office that needed their QuickBooks completely overhauled. Once I got that set up, I processed AP/AR, invoices and monthly billing statements. I issued checks, balanced books weekly/monthly, made deposits, reconciled banking and processed payroll. During my time there, the audits were passed five years in a row.

CALIFORNIA ASSOCIATION OF PEST CONTROL ADVISORS, Sacramento, CA 2006 – 2008 Executive Assistant to President/CEO

• I was hired by this small office to coordinate Board and Committee meetings, draft and record meeting minutes and managed the President’s schedule. I handled confidential correspondence and information; conducted research and prepared reports. I made all travel arrangements for the Board and handled conference registration tracking, hotel/event relations and coordination; onsite registration and staff coordination. I was the proofreader of the Adviser Magazine, produced by the company (for circulation of approximately 3,000 members).

MILLENNIUM TERMITE & PEST, Sacramento, CA 2004 – 2006 Manager, Customer Service Department

• I was hired to direct a staff of nine administrative assistants-customer service reps for a Top 100 Pest Control company, and handled health/dental, simple IRA functions for staff of 35. I recruited, interviewed and hired office staff; balanced sales and financials both weekly and monthly. I hired and trained new customer service agents, motivated and monitored staff and dealt with customer service department issues. I helped to build business opportunities by researching potential investment opportunities (real estate, businesses). I also organized the monthly staff meeting, company events and promotions and worked with branch and assistant branch managers with crew functions. .

WOODWORK INSTITUTE, West Sacramento, CA 2003 – 2004 Executive Assistant to CEO

• First job back in Sacramento, I supervised a marketing coordinator, scheduled and organized meetings, travel and hotel for the Board. I arranged all the meetings, helped with the Annual conference; and was the "head registration tracker". I also wrote meeting minutes for CEO and Chair and posted them to online forums. Kept the CEO’s schedule; handled confidential information, conducted research, prepared reports and correspondence for CEO; and acted as intermediary to the field staff. SAINT JOHNS HEALTH CENTER (HOSPITAL), Santa Monica, CA 2001 – 2003 Administration Associate to Director, Facility Development

• I was the secretary to facility executives during the building of the new hospital, replacing the hospital that was severely damaged in the Northridge earthquake. I scheduled their calendars, arranged travel, meetings, maintained employee reviews and proposals, and meeting minutes. I monitored confidential files, prepared presentations, ordered office supplies, furniture and moving requests. It was also my job to prepare and maintain procedure manuals, transmittal's,change orders and project notes, and compiled information for monthly reports.

INTERSERV L.P. (GENERAL CONTRACTOR), Beverly Hills, CA 1998 – 2001 Executive Assistant to Owner (2000 – 2001)

Project Assistant (1998 – 2000)

• I was hired as a Project Assistant, prepared and maintained procedure manuals, transmittal's, and project notes, and monthly reports. I ordered materials for onsite delivery to hotel renovation locations, wrote purchase orders and change orders and kept logs. During this time, I found the bidding department was still using pencil and calculator. I devised an Excel spreadsheet that incorporated all the information they needed

(cost, cost plus 10, etc.) by entering their numbers into one column. It saved quite a bit of work and frustration, and resulted in reducing hours of time spent making bids.

• I was promoted to being the Executive Assistant to the Partners where I made extensive travel arrangements for the Founder, including coordinating travel schedules, reservations for hotel, air and ground travel, maintenance of passport and visas for international travel including written and oral correspondence and in- person trips with consulates for visas as needed. I arranged meetings and conference calls, notifications, room reservations, and catering.. No correspondence left the office without my approval. I also was given special projects, including home catering and entertainment planning, personal errands for owner, including travel arrangement for family, home repair and personal purchases, all personal correspondence, household expenses, and maintaining all personal bank accounts . OUTSIDE INTERESTS

Alzheimer's Association

Yolo Hospice

Paws To People

Greyhound Adoption League of Texas, Inc. (GALT)

California Highway Patrol

Vietnam Veterans Memorial Fund

Vietnam Veterans of America

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