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Customer Service Manager

Belleville, Michigan, 48111, United States
October 12, 2016

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Andre Kinsey

Inbound supervisor

Redford, MI - 313-***-****

To obtain a direct position utilizing my acquired skills and abilities Willing to relocate: Anywhere

Authorized to work in the US for any employer


Inbound supervisor

exel DHL - Detroit, MI - December 2012 to Present

o Manage all inbound freight, insuring proper filling of location in a timely manner. o Supervising twelve plus hi-lo drivers ensuring timely offloading of 40-50 trucks. o Monitoring incoming trucks and placing them in appropriate dock doors. o Maintain consistent contact with gate security and facilities supervisor and plant liaison via radio. o Monitor Chrysler and Exel inventory via internal company computer programs (IY02, Iy03, ravdash). o Supervise truck switchers in filling the proper dock doors at the proper times with the appropriate truck. o Issued corrective action to employees when necessary, following proper procedures in regards to company standards and union contract.

Outbound supervisor intermittently as needed

o Monitor all outbound routs loaded on trailers destined for Chrysler o Supervised all pickers as they filled their assigned truck. o Maintain constant contact with Chrysler to rectify any production needs (hot picks). o Instructed all hi-lo drivers and pickers on safety and welfare standards. o Issued corrective action to employees when necessary, following proper procedures in regards to company standards and union contract.

Assistant Manager

Oriley's Auto Parts - Hamtramck, MI - February 2012 to August 2012 o Maintained store operations, which included financial management and monitoring customer service reports. o Trained new hires on a store policies and procedures along with providing training updates to existing team. o Diagnosed vehicles for customers to better assist their purchasing needs. o Ensured customer services needs were met, complaints are resolved and service is quick and efficient manner.

o Managed the stores appearance and product presentation to company standards. Store Manager

Auto Zone - Detroit, MI - July 2006 to December 2011 o Maintained human resources for the store, which included recruiting, hiring, terminations, training, etc. o Maintained store staff job results by coaching, counseling and disciplining employees. o Completed store operational requirements by scheduling and assigning employees, in addition following up on work results.

o Acted as the liaison for the corporate headquarters to ensure goals, new procedures, etc. were appropriate implemented.

o Developed strategies to improve customer service, increase profitability and store sales by reviewing Profit

& Loss statements.

o Ensured availability of merchandise by maintaining inventory. o Maintained the stability and reputation of the store by complying with legal requirements. o Provided direction to assistant store manager and adjusted (when necessary) sales goals set by the district manager.

o Protected employees and customers by providing a safe and clean store environment Line Lead

Ryder Logistics - Highland Park, MI - June 2000 to July 2006 o Uploaded / Offloaded trucks by positioning lifting devices under, over or around loaded pallets, skids or boxes and secure material or products for transport to designated areas. o Maintained constant contact with dispatcher to ensure accurate merchandise was loaded or unloaded from the correct truck.

o Maintained order of a preparation or warehouse area. o Inspected product load for accuracy and safely moved it around the warehouse to ensure timely and complete delivery.

o Received Forklift Operator license

o Attended required safety training and operating courses. EDUCATION

Central High School - Detroit, MI


Software Skills:

Microsoft Word, RF Software

Type 20 wpm

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