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Customer Service Mental Health

Aylmer, Ontario, N5H 1A6, Canada
October 12, 2016

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Karli Catherwood

** ****** ******, ******, **, N*H1A6 (M): 519-***-**** (E): Professional Summary

A motivated Sales and Service Associate with exceptional communication skills and enthusiasm to lead. A passion for academics, business, and community, demonstrated through my experience providing support and assistance to others. Seeking a challenge. Education and Certificates

Bachelor of Sport Management 2012-2016

Brock University St Catharine’s, ON.

St. Joseph’s Catholic High School 2007-2012

St. Thomas, ON.

Smart Serve 2011

Employment Experience

Sales and Service Associate 2016 - Present

Starwood Hotels and Resorts Worldwide Inc. St. Thomas, ON.

- Answering inbound calls to assist guests in booking, modifying or canceling hotel reservations, within the 11 owned and managed renowned hotel brands

- Customer service, sales, and brand representation for over 1300 properties worldwide

- Working knowledge of computers, online proficiency, and professional phone manner

Kitchen Crew 2011-2015

McDonald’s Restaurant Aylmer, ON.

- Trained to assemble menu items efficiently; paying close attention to detail, quality, and time management

- Qualified to work with high heat ovens, grills, and deep fryers

- Able to work in a fast-pace and high-pressure customer service environment Production Line Member 2014

HCR Personnel, Formet Industries St. Thomas, ON.

- Trained on the manufacturing line in an automotive factory on the overnight shift

- Worked in a very fast pace environment with less than 30 second work cycle times

- Able and willing to lift light-heavy parts and equipment

- Extreme work ethic required

Volunteer Experience

Sport Law and Strategy Group 2015

- Serving as the role of a judge, for younger students, in the Brock University Sport Management ‘Sport Court’ field experience

- Recalling my knowledge and passion for the law; delivering questions and evaluating students presentations

Brock University Varsity Swim Team 2014

- Assisting with the hosting coordination and on-site operations of the Ontario University Athletics Swimming Championship

Special Olympics of Ontario 2012-2013

- Member of the coaching staff for the St. Catharine’s swim team

- Teaching swimming skills and competition fundamentals to athletes with various ranges of intellectual disabilities

Canadian Mental Health Association 2011-2012

- Producing, recording, and editing a high quality film for the St. Thomas brand representation in a Mental Health Week Conference

- Participating in program activities with clients References

Available upon request

Contact this candidate