Karli Catherwood
** ****** ******, ******, **, N*H1A6 (M): 519-***-**** (E): acw045@r.postjobfree.com Professional Summary
A motivated Sales and Service Associate with exceptional communication skills and enthusiasm to lead. A passion for academics, business, and community, demonstrated through my experience providing support and assistance to others. Seeking a challenge. Education and Certificates
Bachelor of Sport Management 2012-2016
Brock University St Catharine’s, ON.
St. Joseph’s Catholic High School 2007-2012
St. Thomas, ON.
Smart Serve 2011
Employment Experience
Sales and Service Associate 2016 - Present
Starwood Hotels and Resorts Worldwide Inc. St. Thomas, ON.
- Answering inbound calls to assist guests in booking, modifying or canceling hotel reservations, within the 11 owned and managed renowned hotel brands
- Customer service, sales, and brand representation for over 1300 properties worldwide
- Working knowledge of computers, online proficiency, and professional phone manner
Kitchen Crew 2011-2015
McDonald’s Restaurant Aylmer, ON.
- Trained to assemble menu items efficiently; paying close attention to detail, quality, and time management
- Qualified to work with high heat ovens, grills, and deep fryers
- Able to work in a fast-pace and high-pressure customer service environment Production Line Member 2014
HCR Personnel, Formet Industries St. Thomas, ON.
- Trained on the manufacturing line in an automotive factory on the overnight shift
- Worked in a very fast pace environment with less than 30 second work cycle times
- Able and willing to lift light-heavy parts and equipment
- Extreme work ethic required
Volunteer Experience
Sport Law and Strategy Group 2015
- Serving as the role of a judge, for younger students, in the Brock University Sport Management ‘Sport Court’ field experience
- Recalling my knowledge and passion for the law; delivering questions and evaluating students presentations
Brock University Varsity Swim Team 2014
- Assisting with the hosting coordination and on-site operations of the Ontario University Athletics Swimming Championship
Special Olympics of Ontario 2012-2013
- Member of the coaching staff for the St. Catharine’s swim team
- Teaching swimming skills and competition fundamentals to athletes with various ranges of intellectual disabilities
Canadian Mental Health Association 2011-2012
- Producing, recording, and editing a high quality film for the St. Thomas brand representation in a Mental Health Week Conference
- Participating in program activities with clients References
Available upon request