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Administrative Assistant Customer Service

Washington, District of Columbia, United States
October 12, 2016

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Othora Jordan

Administrative Assistant

Washington, DC 20020 - 202-***-****

Fast learner with strong interpersonal skills, Substantial experience in the areas of Microsoft Office Suite, clerical, administrative, and office work, capacity to work in a fast paced environments; gifted with a variety of skills such as solid analytical skills, detail oriented; strong customer service skills; research skills; ability to effectively supervise staff; and a willingness to acquire new skills sets. WORK EXPERIENCE

Administrative Assistant

Providence Hospital - Washington, DC - July 2010 to January 2011 Working in the Cardiology department, daily talked to 100 patients and scheduled internal and external follow- ups with rehab centers appointments

• Managed drug users 500 patient records and meetings for outpatient programs

• Assisted with over 700 alphanumeric filing system for patients and doctors

• Answered telephone system of multi-lines and transferring calls to patients, doctors, and nurses

• Supported the Head Nurse in different meetings with specialist and doctors

• Maintained over 600 office supplies -ordering over 800 supplies for the nurse station, such as inventory, distribute paper flow throughout the nurses' station

• Processed invoices; check time sheets; made schedules for the nurses, called doctors for scheduling for testing and sign off on patients to go home or reentering

• Providing paperwork; such as over 600 copies faxing many as 700 to inpatients programs and inputting data into the computers for patients records

Office Assistant

United Planning Organization - Washington, DC - August 2007 to September 2008 Assisted office staff in maintaining an alphanumeric filing system

• Scheduled clients for program entry

• Reproduced documents and replenished daily operation forms

• Organized electronic and manual patient files in designated files and • Scheduled daily patient intact appointments

• Interviewed clients for more research into the program

• Answering telephone system of multi-lines and transferring them EDUCATION

High School Diploma

Frank W. Ballou S.T.A.Y High School - Washington, DC July 2013


The University of the District of Columbia - Washington, DC June 2013


I have skills with The Department of Human Resource of the University of District of Columbia where I amswer a multi line telephone system, put in 52's, use a fax, copy, and scan machine to send around confindental information which there was many tasks to do. Work with clients with intaking personal information for a new hire. Work with a numeric and alphabectic filing system, making new hire folders with professional information.

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