AUDREY L. BROOKS
**** ****** ***** ********* *** WILMINGTON, NC 28412
262-***-**** acw03m@r.postjobfree.com
EDUCATION
UNIVERSITY OF MINNESOTA-TWIN CITIES Minneapolis, MN May 2010 COLLEGE OF LIBERAL ARTS
- B.A in Communication Studies
- Minor in Mass Communications with strong emphasis in both Interpersonal and Strategic Communication o Extensive course research and practical study in Argument Analysis, Visual Communication, Intercultural Communication, and Public Speaking
o Product/Sales-relevant prerequisite courses in Chemistry, Statistical Analysis and Microeconomics SUMMARY OF QUALIFICATIONS
- Strong understanding and practice of interpersonal communication both verbally and nonverbally
- Over twelve years of customer service and sales experience, delivering strong and sustainable gains
- Highly motivated and articulate, with an unparalleled passion for clinical research and learning
- Able to quickly form lasting relationships with all personality types
- Highly trainable with optimistic and resilient attitude, especially in the face of resistance and adversity WORK OF EXPERIENCE
JITTERBIT, INC. Alameda, California December 2015 – October 2016 Administration/ Project Manager (Software Integration)
- Drafted and managed Statements of Work and other legal documents for potential and existing clients
- Data entry and research using programs such as SalesForce, NetSuite, Docusign and Smartsheet
- In charge of entering and administering data for invoicing and billing
- Regulated website inquiries and anonymous comments received on corporate website articles DADDY MAC’S BEACH GRILLE Surf City, NC May 2008 – August 2016 Waitress/Server
- Concisely communicated needs and wants of patrons to kitchen staff
- Allocated tasks between fellow employees to lead and enhance working environment
- Exercised strong crisis management capabilities and multi-tasking skills in a high volume/frequency environment
- Consistently achieved highest gross sales by unsurpassed ability to up-sell and manage multiple parties RIVARD FINE JEWELRY Lexington, KY October 2011 – January 2014 Diamond Sales Representative
- Quickly established and grew client base by extensive product knowledge and amicability
- Consistently met or exceeded monthly, quarterly and annual sales goals
- Researched and analyzed gold/silver market trends and consumer behavior in order to predict and advise future inventory acquisitions and pricing
- Actively pursued new leads and prospective clients based on territory trends, while nurturing preexisting relationships with follow-up correspondence
- Negotiated with Jewelry Design Sales Representatives about contributions to inventory based on past market trends and forecasted sales of their product line
MERIDIAN-CHILES, LLC ADVERTISING AGENCY Lexington, KY August 2010 – October 2011 Account Executive/Account Manager
- Communicated desired medium of advertisement and specific copy/image with art department/creative
- Researched, prepared and presented sales pitches to potential clients lacking media presence
- Initiated meetings with potential clients, and presented media packages best suited for their company’s largest audience reach and overall fiscal growth