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Sales Customer Service

Wilmington, North Carolina, United States
October 12, 2016

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**** ****** ***** ********* *** WILMINGTON, NC 28412




- B.A in Communication Studies

- Minor in Mass Communications with strong emphasis in both Interpersonal and Strategic Communication o Extensive course research and practical study in Argument Analysis, Visual Communication, Intercultural Communication, and Public Speaking

o Product/Sales-relevant prerequisite courses in Chemistry, Statistical Analysis and Microeconomics SUMMARY OF QUALIFICATIONS

- Strong understanding and practice of interpersonal communication both verbally and nonverbally

- Over twelve years of customer service and sales experience, delivering strong and sustainable gains

- Highly motivated and articulate, with an unparalleled passion for clinical research and learning

- Able to quickly form lasting relationships with all personality types

- Highly trainable with optimistic and resilient attitude, especially in the face of resistance and adversity WORK OF EXPERIENCE

JITTERBIT, INC. Alameda, California December 2015 – October 2016 Administration/ Project Manager (Software Integration)

- Drafted and managed Statements of Work and other legal documents for potential and existing clients

- Data entry and research using programs such as SalesForce, NetSuite, Docusign and Smartsheet

- In charge of entering and administering data for invoicing and billing

- Regulated website inquiries and anonymous comments received on corporate website articles DADDY MAC’S BEACH GRILLE Surf City, NC May 2008 – August 2016 Waitress/Server

- Concisely communicated needs and wants of patrons to kitchen staff

- Allocated tasks between fellow employees to lead and enhance working environment

- Exercised strong crisis management capabilities and multi-tasking skills in a high volume/frequency environment

- Consistently achieved highest gross sales by unsurpassed ability to up-sell and manage multiple parties RIVARD FINE JEWELRY Lexington, KY October 2011 – January 2014 Diamond Sales Representative

- Quickly established and grew client base by extensive product knowledge and amicability

- Consistently met or exceeded monthly, quarterly and annual sales goals

- Researched and analyzed gold/silver market trends and consumer behavior in order to predict and advise future inventory acquisitions and pricing

- Actively pursued new leads and prospective clients based on territory trends, while nurturing preexisting relationships with follow-up correspondence

- Negotiated with Jewelry Design Sales Representatives about contributions to inventory based on past market trends and forecasted sales of their product line

MERIDIAN-CHILES, LLC ADVERTISING AGENCY Lexington, KY August 2010 – October 2011 Account Executive/Account Manager

- Communicated desired medium of advertisement and specific copy/image with art department/creative

- Researched, prepared and presented sales pitches to potential clients lacking media presence

- Initiated meetings with potential clients, and presented media packages best suited for their company’s largest audience reach and overall fiscal growth

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