DIANNE MAYO

OBJECTIVE

To obtain a position offering growth and advancement while professionally representing the organization.

EXPERIENCE

****-**** ***** ******* *****, NJ

(A UnitedHealth Group Company)

Administrative Assistant/Reception/Switchboard

Cisco Call Manager Attendant Console/Maintained telephone communications among more than 400 employees and representatives in more than 12 countries

Maintained employee phone directory

Professionally and courteously greeted and directed all visitors to various meetings and office locations

Supported company with traditional administrative duties during peak and nonpeak business periods, with heavy use of Microsoft Word and Excel

Collated incoming correspondence

Order supplies for mail room / Reconciling expenses for supplies

Design and implement the company campaign strategies utilizing Microsoft Word and PowerPoint

1997-2007 Union Hospital Union, NJ

(An affiliate of the Saint Barnabas Health Care System)

Communications Operator/Switchboard (part-time)

Coordinated incoming and outgoing telephone communications via centralized communications console

Skilled in hospital computer system for the purpose of locating patient information

Functioned well in crisis situations when emergency personnel were required to be paged or information needed to be communicated, as well as in less critical situations in paging personnel

Announced important messages regarding visiting hours and other notifications

Compiled records of all office toll and collect telephone calls

1990-1998 General Motors Acceptance Corp. East Hanover, NJ

Customer Relations Representative/Credit Clerk/Switchboard

Initiated extensive contact with customers and dealers regarding payments

Maintained current records of returned checks and customer accounts regarding contact/address information and post-dated check information

Coded return mail and indexed insurance checks

Maintained positive customer relationships in resolved inquiries by phone, mail or in-person

Assisted in customer payoff procedures

EDUCATION

1997 GMAC – Kaset International Program East Hanover, NJ

Certificate, Achieving Extraordinary Customer Relations

1995 ExecuTrain New Jersey

Certificate, Overview of PC for Windows

1995 Dayton Training Group East Hanover, NJ

Certificate, GMAC Custom Applications

1995 English Language Institute of America Scranton, PA

Certificate, Practical English and the Common Words

1967 New Jersey Bell Newark, NJ

Certificate, Switchboard Operation – including fundamentals of operating a Demenation System

1967 Weequahic High School Newark, NJ

Diploma, including coursework in Business Administration and Secretarial Skills

SPECIAL SKILLS

Microsoft Office including; Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Windows; typing 45 WPM; data entry; switchboard operation; pleasant and professional phone manner; customer service oriented; detail-oriented; able to multitask; team-player, and excellent interpersonal communication skills

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