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Customer Service Administrative Assistant

New York, New York, United States
October 12, 2016

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Bridget McCauley

*** ********** ****, ***. **

Brooklyn, NY 11205

Phone #: 718-***-****



To obtain employment in which I can effectively utilize my skills, and gain new experiences and opportunities for advancement based on my performance.

Skills Summary

Administrative/clerical experience; excellent customer service and interaction skills; DC8000 operation; types 60 WPM; basic MS Excel, Office Suite, PowerPoint, Word; Internet usage; hardworking; ability to work in a team or independently; reliable; personable; excellent communication skills; willing to learn/fast learner; takes initiative, etc.

Work Experience

01/14-2/15 Ernst & Young LLP New York, NY

Tax Processor

Processed tax returns to be sent out to clients

Scanned and updated all clients information into system

Interacted with clients over the phone

05/10-01/14 St. Stephens United Church of God Brooklyn, NY

Church Secretary/Administrative Assistant

Primary function was to oversee all activities of the church office as well as provide supervisory support to Secretaries, Receptionists and clerical staff

Strong computer skills were imperative (Word, Excel, PowerPoint, Outlook)

Proficiency in the use of standard office tools: computer, copy machine, etc.

Strong organizational skills and excellent command of English composition and punctuation.

09/08-2/10 Walgreens Brooklyn, NY

Simsc Coordinator

Interacted with customers on a daily basis in the store and on phone, helped with product prices and delivery dates

Responsible for making sure that each department merchandise periodic counts were up-to-date.

11/98-06/06 Advantage Staffing /Ernst & Young New York, NY

Tax Processor/ Creative Services/ Receptionist (temp assignments)

Responsible for managing calls on multi-line system; forwarding, messages

Assisted by monitoring tax return submission process

Reviewed tax documents for errors prior to submission

Trained new employees in tax preparation and handled tax return input/data entry

Responsible for various clerical duties including: drafting memos, faxing, photocopying, etc.


2005 Interboro Institute New York, NY

Completed 3 semesters towards AA in Business Administration/Management

1990 Berk Trade & Business School Brooklyn, NY

Studied for and received certification in Secretarial Science

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