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Business System Analyst

Sunnyvale, California, United States
October 12, 2016

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Hemangi Jain

Business Systems Analyst



16+ years of IT experience, the last 10+ years of which was involved in extensive CRM full cycle application implementation.

Analysis, design and development of Global Sales Applications for NetApp Quote to Order process

Excellent at analyzing and creating business requirements, functional specifications and use case documents

Extensive experience with customer feedback received through multiple tiers. Classifying them into different categories.

Domain knowledge of CPQ, Contract and Revenue Management, ERP

Experience with system administration features - user setup, roles, profiles, queues and groups. Knowledge of configuration application components such as tabs, apps, links and workflow rules

Followed Agile and Waterfall methodologies across various implementations

Excellent communication and interpersonal skills to work effectively with subject matter experts (SME), business teams, technical teams and act as a liaison between business and IT

Certifications: Certified Administrator

Apttus Quote to Cash Certified

Siebel 7.7 Certified Consultant

IBM Certified Database Associate

Six Sigma - White Belt Certified

IT Skills:


Salesforce, Oracle R12 Configurator, Oracle Quote to Order, Siebel, Documentum, Java, Java Script, VC++

Project Management

MS Office, Rational Portfolio Manager

Tracking tools, QA



DB2, SQL & Oracle


NETAPP Service Now, Remedy


Agile, Waterfall

Document Management System

MS SharePoint


B.E. (Bachelor of Engineering in Computer Science) from University of Pune, India – 1998

Professional Experience:

IBM Dec 2012 – Till date

Business System Analyst - NetApp, Sunnyvale, CA

Created functional specification documents (FSD) for new product introductions (NPI) and enhancements for the Sales Quote tool based on analysis of business requirement documents (BRD)

Drove design requirements and reviews with the business product owners, development and QA teams

Reviewing and investigating the customer feedback coming through various tiers and providing the solution on the issue as well as classifying the feedback into multiple categories and generating insights in order to help minimizing it from occurring in the future.

Executed data mapping validation against the data loaded in Oracle R12 instance

Analyzed NPI effort and worked with functional teams (pricing, quoting etc.) to prioritize IT release scope

Performed functional testing of the entire Quote to Order process and delivered release changes on-time with zero defects

Reviewed and provided feedback to QA team for test script scenarios and test cases

Participated in post-production defect validation & RCA meetings

Followed Agile methodology throughout the release process

Environment: Oracle Configurator, Salesforce, ALM, Oracle 11.5.9

IBM Sep 2008 – Nov 2012

Technical Consultant/Analyst – NetApp, Sunnyvale, CA

Reviewed and analyzed business requirements to the Configurator topics of the Quote of Order processes. Mapped the business requirements to technical requirements

Created design documents, test strategy and test plans for all developmental and functional changes

Participated in design, coding and release of major NPIs & enhancements in eConfigurator tool for enabling sales and channel partners to customize quotes for NetApp products and systems

Created large number of complex customizable products with more than 3,000 products and close to 5,000 rules. Effectively used mini-CPs to reuse common functionality across platforms

Implemented “Dynamic Smart Parts” to generate part numbers for products and bundles defined in customizable products

Customized browser scripts and web templates

Integrated Siebel eConfiguration and aMind Framework to perform faster accessibility and usability of Quote Configuration to provide better system performance

Worked on implementation for account, contact, opportunity creation etc.

Environment: Siebel 8.0/7.5.3, Product eConfigurator, Configuration, eScript, Assignment Manager, Siebel Sales, Oracle 10g

IBM Sep 2003 – Aug 2008

Project Lead – IBM Global Account, Dallas, TX

Led a team of 15 consultants and mentored the team on various functional testing related activities

Sized and allocated change request, reviewed test case documents, led functional testing and coordinated with the client on day to day activities

Coordinated with design team on functional change request document and worked with the development team on code readiness for functional testing

Analyzed the requirements and prepared technical test reports by formulating queries using Siebel Data Model Reference. Functional test reports were used across geographies

Worked with development team to address product defects and provided assistance in procuring and testing workarounds and fixes

Actively involved in testing and fixing post deployment issues

Environment: Siebel 7.5.3/7.8 Client/Tools, DB2, AIX, Siebel EIM, EAI, Configuration, Siebel Sales

MphasiS Jan 2000 – Sep 2003

Software Engineer – Shinsei Bank, Japan

Configured various objects using Siebel tools

Implemented workflow rules and actions to meet requirements

Performed integration of Siebel and Documentum product to store customer documents

Used EAI interface to integrate Siebel with other product processors

Used eScripting and Siebel Application Administration tasks to develop code scripts

Executed unit test cases to perform unit and system testing

Environment: Win 98/NT/2K, Win NT Terminal Server Edition with Citrix Metaframe, Siebel Financial Services 2000, Documentum and Oracle 8.1.6


Received multiple IBM BRAVO Award

Received the IBM AMS High Performer’s Award

Received Mphasis Performer Award

Trainings: 401 Developer

Siebel 8.0 Essentials & 8.0 Scripting

Rational Portfolio Management

Program for People Management

Siebel Analytics Server Architect

Six Sigma White Belt

Quality Ambassador

UNIX Shell Scripting

Siebel Core Consultant Certification

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