Customer Service Administrative Assistant
Resume:
Constance M. Strickland
Sahuarita, AZ 85629
Email: ***************@*******.***
• Summary of Qualifications
● Managerial expertise in organizing, prioritizing, and directing operations
● Coordination of project and proposal development
● Proficiency in community outreach and educational programming
● Expertise in fiscal and budgetary administration
● Leadership in education services and program implementation
• Employment
Pima County Community College, Tucson, AZ 1990-2013
• Served in five progressively responsible positions: Program Coordinator, Student life and Cultural Activities (1996- Present) K-12 Outreach Coordinator
Testing Center Technician
Contracts and Certification Specialist
Faculty Resource Specialist
● Responsible for the overall administrative and programmatic operations of Student Life
& Cultural Activities
● Created and implemented new program initiatives; identified funding sources; monitored and assessed programs
● Developed all student employee training and program-related materials
● Organized student leadership retreats, forums, and awards programs
● Certified instructors and verified and processed faculty contracts
● Planned and implemented a Student Leadership Institute in collaboration with the UA
● Prepared press releases and promotional materials for events
● Designed and coordinated student recruitment and outreach activities
● Developed, monitored, and analyzed operating budgets
● Arranged and conducted orientations, presentations, and tours for students and the community
● Conducted workshops advising students on admissions, financial aid, scholarships and awards
● Administered and evaluated assessment and career interest tests
● Planned, coordinated, and scheduled yearly program activities ITT Technical Institute, Tucson, AZ 1988-1990
Administrative Assistant – Marketing
● Mediated customer service complaints and supervised business operations
● Coordinated responses to requests and inquiries from local and national offices
● Prepared research reports and developed statistics for decision-making
● Provided complex research and analytical reports Kino Community Hospital, Tucson, AZ 1987-1988
Senior Assistant – Education Department
● Coordinated business-related support functions
● Provided client and customer service
● Maintained support for continuing education and computer classes Office of the Adjutant, 43rd Signal Battalion, Heidelberg, Germany 1985-1987 Administrative Assistant
● Supervised processing of European theatre and state-side travel
● Assessed and trained personnel
● Educated administrative pool on word processing systems
● Coordinated and administered Battalion awards program Inspector General, Landstuhl, Germany
Patient Advocate and Assistant to the Inspector General 1982-1984
● Marketed and promoted patient care programs
● Supervised office staff, initiated reports and communications
● Processed and resolved hospital complaints and incident reports
● Served as liaison to hospital doctors, staff, and patient community
• Education
Northern Arizona University – Working on Masters in Educational Leadership – Started Fall 2003
The University of Arizona, Tucson, AZ
Bachelor of Arts, History 1996
Pima Community College, Tucson, AZ
Associate of Arts, General Studies 1993
ITT Technical Institute, Tucson, AZ
Associate in Computer Science 1988
University of Maryland, Heidelberg, Germany
Studies in Communication – 24 units 1982-1984
•
• Certifications
Community College Special Certification (1996-2000) Phi Theta Kappa – (International Honor Society for Two-Year Colleges) Leadership Instructor Certified Instructor for Phi Theta Kappa Leadership Development Studies
• Community Service
CASA Volunteer, Pima County, July 2015-Present
Tucson Jazz Society, Board Member 2014-Present
American Cancer Society – “Relay for Life” Pima Community College Planning Committee March 2006 (upcoming)
Board Member, Tucson Hate Crimes Commission – 1998-2004 U of A Search Committee for Assistant Dean for African American Affairs – Spring, 1998 Board Member, African/American Internship Project – 1991-1998 U of A Citizens Advisory Committee on Retention and Graduation Rates – 1995-1997 U of A Minority Student Services Advisory Team – Fall, 1997 Trainer for PCC’s Investment in Excellence for the '90s Program – 1994 Board Member, Arizona Historical Society – 1992-1993
• Awards and Recognitions
NCSD (National Council of Student Development) – Terry O’Bannon Exemplary Practices Award 2002 2nd Place – NCORE 2004 – Honorary Mention - Student Leadership Institute NCORE (National Conference on Race and Ethnicity) – 2002 Dr. Martin Luther King, Jr. Distinguished Leadership Award 2002 PCC Recognition Award as Student Government Advisor – 1998-2000 LULAC Community Service Award – October 1999
FBI Community Service Award – October 1999
Chancellor's Equity and Diversity Award, Pima Community College – 1998-1999 Arizona Alliance of Black School Educators 1996
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