Customer Service Sales
Resume:
Pankil Shah
******.****@*******.***
Career Objective:
To obtain a position with a prestigious organization where I will be able to utilize my marketing and pharmaceutical education effectively and help company increase their sales. I also seek challenging aggressive assignments and responsibility, with an opportunity for growth and career advancement as successful achievements.
Professional Experience:
Customer Service Pharmaceutical Representative
Concordia Pharma- Ashfield Health Care
January 2016- May 2016
Market and promote (Donnatal) IBS products to GI, IM, FM, and Pediatricians
Build strong relationships with doctors and their entire staff
Achieved monthly goals and increase sales in territory
Provide HCP’s samples, coupons, and important patient educational materials
Worked closely with field sales partner and other co-workers
Make 12-14 doctors and 2 pharmacies calls per day
Inside Sales Representative
AstraZeneca- Touch Point Solutions
September 2015- January 2016 Yardley, PA
Working in Inside sales center and making calls to HCPs in nationwide territories
Central Nervous System (CNS) sales experience
Out on fields on Tuesdays and Thursdays
Promoting Astrazeneca product- Movantik
Make solid relationship with entire office staff and educate them about AZ product
Cover south jersey territory and meet daily target
Product Quality Complaint/ Safety Analyst
Sanofi Pharmaceutical
Jan 2014- August 2015, Bridgewater, NJ
Proficient in product specific information regarding common product complaints
Responsible for Diabetes products such as Lantus, Apidra, Amrayl and help patient troubleshoot
Excellent knowledge of FDA complaint regulations for drug products, biologics and medical devices
Interact with complainants and obtains essential information required to document technical complaints
Interact with Customer Service, Medical Information, Pharmacovigilance and other company departments regarding the identification and evaluation of technical complaints.
Interact with internal and external manufacturing sites regarding product technical complaints, monitors complaint activity for assigned manufacturing sites
Review and process complaints within required timelines and with adherence to Standard Operating Procedures (SOPs) and Work Instructions (WIs)
Identify, evaluate and confirm inquiries as product technical complaints
Notify interested parties (including manufacturing site QA, commercial, regulatory, supply chain) upon receipt of critical complaints and enters into PTC database
Utilize the customer service database to oversee complaint identification and processing
Able to process CAPA resulting from quality events, deviations, or audit findings for all functional areas within US quality and Compliance and distribution centers
Compile and distribute monthly reports to assigned manufacturing sites listing monthly complaint activity
Support Product Quality Complaints Managers as needed
Keep up-to-date on SOP, EHS, and GMP requirements
Act as a trainer for new Associates
Perform Case processing and f/u on adverse drug events
Global Drug Safety Data Management Specialist, Pfizer Inc.
April 2013-January 2014, Bridgewater, NJ
Reviewed processed cases to verify accuracy, consistency, and compliance with process requirements, and review case data for special scenarios.
Determined and performed appropriate case follow-up, including generation of follow-up requests, writing and editing the case narrative, and carry out case processing activities.
Responsible for collection and processing of spontaneous and clinical trial adverse events and inputting data into ARGUS safety database and E2B, and EDC configurations.
Performed follow-up on adverse drug events per SOP and FDA regulations.
Liaised with key partners, locally, and other stakeholders regarding safety data collection and data reconciliation.
Entered individual adverse drug event cases into drug safety database and study Labeling or Package insert information.
Developed and maintain expertise and knowledge for applicable corporate and global regulations, for guidelines, Standard Operating Procedures, for data entry conventions, and for search functions in the safety database.
Determined report ability of scheduled reports, ensuring adherence to regulatory requirements
Triaged adverse drug event reports (spontaneous, literature, those received from business partners and other pharmaceutical companies).
Processed adverse drug events and product complaints in compliance with GMP and FDA regulations as per SOPs.
Reviewed case criteria to determine the appropriate workflow for case processing and escalate appropriately.
Reviewed, rank, verify process and document case-related information: event terms validity, seriousness, special scenarios, timelines, accuracy and consistency.
Pharmacy Technician, CVS Pharmacy
November 2006-January 2014, Brooklyn, NY
Manage Inventory in the Pharmacy
Experience with clinical paper work
Counsel patients in person and via phone
Make recommendations about affordable drug options to doctors
Specialized Skills:
Knowledge of Microsoft Word, Excel, and PowerPoint, and internet navigation
Proficient in medical terminology and understanding of pharmaceutical calculations
Excellent with 30, 60, 90 days planning
Education:
Master of Science in Biology May 2012 Long Island University- Brooklyn
Bachelor of Science in Biology May 2010 Long Island University - Brooklyn
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