Customer Service Administrative Assistant
Resume:
Bruce Caldwell
New Carrollton, Maryland 20784
Email address: *************@*****.***
Telephone number: 301-***-****
United States Citizen
Objective: I am a hard working and reliable employee seeking employment opportunities with the Federal Government. Working for the Federal Government will assist in enhancing my administrative and customer service skills that will benefit me personally and the Government ultimately.
JOB INFORMATION:
Administrative Assistant
WORK EXPERIENCE
Mailroom/Administrative Assistant
Melwood
5606 Dower House Road
Upper Marlboro, MD 20772
Supervisor: Cheryl Brooks
Dates of Employment: July 2012 to Present
Duties and Responsibilities:
I have responsibility for preparing mass mailing to various organizations and individuals serviced by Melwood. This includes metering outgoing mail and delivering mail to the U.S. Post Office. When incoming mail is received I sort and distribute the mail to its appropriate designation for the entire organization.
Serve as shipping and receiving point of contact for Melwood.
As telephone and cell phone bills are received I reconcile the bills from each service provider and prepare an Excel spreadsheet that is comprised of data related to the amount of usage and charges incurred by each department.
Make arrangements for repairs of Xerox machines, printers and telephones.
Inventory all packaging and mailing materials to ensure adequate supplies for mass mailings as well as day to day mailings.
Maintain files of all repairs and provide invoices to the finance office.
Make arrangements for, and issue employee badges.
Assist with researching regular and/or alternate methods to be followed to procure, issue, maintain, repair, or replace expendable and non-expendable goods and services.
Relieve receptionist at the front desk and answer phones and great patrons.
Accomplishments: Restructured the quality of mail production while working as a team player by taking on additional responsibilities as needed.
Mail Handler
U.S. Postal Service - Duluth, GA
Supervisor:
Dates of Employment: November 2005 to February 2007
Duties and Responsibilities:
In my position with the US Postal Service I was responsible for sorting and processing all standards (priority, standard, & first class) of mail using high speed automation equipment and manual distribution.
Data Entry Clerk
KMG Consulting
Dates of Employment: January 2005 to June 2005
This position was a temporary assignment, and during my tenure on a daily basis I performed the task of data entry clerk for the DC Public School system. I managed and updated teachers files for the Teachers union.
Records Clerk
DC General Hospital
RST Services (DC General Hospital)
Dates of Employment: June 2003 to July 2003
Responsibilities: As a temporary Records Clerk on a daily basis I was responsible for entering and updating patient information which consist of their personal data and medial information. I was also responsible for generating their billing information to their insurance company.
Mail Room Clerk
U.S. Senate
Dates of Employment: June 2001 to August 2001
As a mail clerk with the U.S. Senate I was hired as a summer intern and was responsible for receiving, sorting and delivering the mail to various Senators and Senate officers on a daily basis.
Electronics Sales Person
Best Buy Stores
Dates of Employment: May 2000 to August 2000
In my position with Best Buy Stores I was responsible for providing unlimited customer service support to
patrons and assist them in selecting and purchasing electronic equipment such as video cameras, televisions, games, cell phones, etc.)
EDUCATION
TESST College - Beltsville, MD
2003 to 2004
Studied: General Electronics
Augustine's' College - Raleigh, NC
1999 to 2001
Major: Sports Medicine
Lanham Christian School - Lanham, MD
1993 to 1999
Diploma
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