Customer Service Manager

Sarah Jane Ouyang

**** ******** ***. *******, ** 94619 +1-702-***-**** *****.*.******@*****.*** EDUCATION

University of California Berkeley, CA Graduated: May 2015 B.A. Political Economy

WORK EXPERIENCE

Aeon Co. Ltd Chiba, Japan

Business Analyst Sept 2015 – June 2016

• Initiated a sustainable CSR project to encourage community involvement by hosting a benefit marathons and channeling profit raised to bring foster children into the company’s entertainment facility

• Redesigned company’s branding strategy to increase brand exposure by 400% and presented proposal to C level executives

• Managed a ¥100 million worth project by setting KPIs and conducting market analysis, to ensure successful product launch and continual success

Consulting Intern Dec 2014 – Dec 2014

• Conducted market and regulation research with a multinational team to devise a business model to implement in the Indian market and establish ¥2 billion in gross sales after the first year of operations

• Surveyed market trends and forecasted future competition to create a sustainable 10 year business plan that will increase market share by 40% by 2025

Bank of America Merrill Lynch Menlo Park, CA June 2014 – Aug 2014 Financial Advisory Intern

• Managed $2 billion worth of asset and researched market trends to strategize portfolio options for clients

• Analyzed and helped manage client’s portfolio by understanding client’s financial goals and utilizing goal-based Monte Carlo modeling to predict clients’ future net worth, liquidity and liabilities

• Provided administrative support such as reorganizing internal database and Salesforce.com, updating team’s webpage, running and reporting individual clients annual financial report Young Entrepreneurs at Haas (Y.E.A.H) Berkeley, CA Sept 2013 – May 2015 Program Manager

• Facilitated five teams (each team consists of MBA, undergraduate, and high school students) in case competition by providing the necessary guidance to ensure each team achieves success

• Devised and implemented business lessons for high school students to understand how to approach case studies

• Supervised monthly mentoring sessions and ensure they run smoothly by providing and coordinating necessary logistics Educational Technology Services: Workstation and Microcomputer Facilities Berkeley, CA Apr 2013 – May 2015 Project Operations Manager

• Managed a team of student consultants, monitored duties, and project progress, and ensured excellent customer service

• Designed and led a project, bringing unity amongst 100 consultants by planning events, publishing newsletters

• Trained student consultants in Microsoft Office Suite, and Adobe Creative Suite as part of the Application Workshop project Fanlala Inc. Walnut Creek, CA June 2012 – Dec 2012 Marketing Analyst Intern

• Spearheaded social media campaign and updated web content to increase awareness of Fanlala and raised traffic flow

• Conducted market research and increased consumer usage by 30% through formulated strategies

• Managed over 60,000 users profile and organized client database by reviewing eligibility before approving their account Country Heights Holdings Selangor, Malaysia May 2012 – June 2012 Marketing Analyst Intern

• Developed international real estate marketing plan for Country Heights’ Condominium and Wellness Center

• Customized the marketing plan for the Japanese ambassador of Malaysia in order to promote the project to Japanese prospect EXTRACURRICULAR

Ballet Company at Berkeley, Performer Aug 2011 – May 2015

• Choreographed and participated in ballet performances as well as providing organizational support Contra Costa Korean Presbyterian Church, Director of Children Ministry Apr 2014 – June 2014

• Collaborated with teacher volunteers in formulating lesson plans for students ages 7-12

• Coordinated logistics with volunteers, pastors and other directors to ensure efficiency and consistency each week ImpACT, Volunteer Teacher Oct 2012 – Feb 2013

• Conducted lessons for elementary school students ranging from kindergarten to fifth graders. Subjects varies from math, physics, science and anatomy

• Organized enrichment activities for students participation and ensured weekly objectives were met SKILLS AND INTERESTS

Technical 80 words per minute, proficient in MS Office, Adobe Photoshop, InDesign, Salesforce.com, Bloomberg Terminal, simple accounting, R, fluent in Mandarin, and conversational French (CEFR: A2) and Japanese (JLPT: 5) Interests Dancing, diving, swimming, hiking, rock climbing, traveling, and exploring new food around town

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