Desktop Specialist level 2

Simon Gagnon * Quarry Corner Ridgefield, Connecticut, 06877

860-***-**** • *************@*****.***

EDUCATION

University of Hartford May 2012

Bachelor of Science: Computer Science

West Hartford, Connecticut

PROFESSIONAL EXEPERIENCE

Danbury Hospital Danbury, Connecticut July 2012 – July 2015

Field Service Tech Analyst of IT Operations

Manage and maintain OS on desktops and laptops

Troubleshoot and fix hardware and software issues.

Monitor server activity and run backups.

Provide Customer Service phone support.

Monitor, troubleshoot, and reconnect interfaces.

Provide telecommunications support.

Troubleshoot and resolve VPN access.

Maintain encryption compliance.

Properly dispose of old equipment.

Track incidents through LanDesk ticketing system.

Support all types of printers and scanners.

Manage critical issues within SLAs.

Service patient call system.

Repair TV service and hardware.

Efficiently work with IT team members, as well as other hospital professionals.

Norwalk Hospital Norwalk, Connecticut July 2015 – Present

Desktop Specialist level 2

PC installation, maintenance, and troubleshooting.

OS management through LanDesk application.

Utilize LanDesk to manage software distribution packages.

Create and update software installation documentation.

Track incidents through LanDesk ticketing system.

Work along with Vendors to provide timely system repairs/upgrades.

Train and manage consultants.

Lead for Active directory migration. 2000 pcs and 3500 users

Lead renovations tech.

Lead technician for the Lotus notes to exchange migration project. 3500 people.

Efficiently work with other departments to solve IT issues in a timely manner.

Certification

LanDesk

ITIL

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