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Customer Service Management

Location:
Taylor, AZ
Salary:
35-40,000
Posted:
August 02, 2016

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Resume:

Debi Pennington

*** ****** **. **# 928-***-****

Lake Havasu City, AZ 86403 E-mail acvzy8@r.postjobfree.com

Objective: Talented Director dedicated to continuous process improvement in the face of rapidly evolving and changing industry. Extremely results-oriented and proactive in addressing and resolving problems.

Summary of Qualifications:

Effective intrapersonal communication skills

Efficient problem solving skills

Management skills

Presentations

Gap Identification

Exceptional interpersonal communication

Strategic development of programs

Championing initiative

Planning and Scheduling Managing quality

Highly Innovative

Consistently meet goals

Building Networks

Creative Thinking

Goal Oriented

Reporting and communication

Effective leader

Project management

Staff training/development

Efficient multi-tasker

Customer Relations Management

Strategic Analysis

Work Experience:

2/2011-Current Interagency

Job Title: Educational Director

Job Description:

Spearheaded cross-functional initiative to achieve effective educational classes.

Strengthened company's business by leading implementation of developing partnerships.

Oversight, and achieving participation in service area by creating strategic goals and objectives.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Exceeded company objectives with building five different educational programs simultaneously, while creating effective presentations modeled in several cities.

Hired and trained 5 staff.

Development of all educational programs in several locations.

Effective teaching resulting in multiple success stories, in parenting, financial, and successful fatherhood

Certified in car seat installation and training

Obtaining sponsorship for programs, grant writing, and fundraising.

Job Title: Family Support Specialist Healthy Families

Job Description:

Initiating and maintaining regular contact with families, primarily in their homes.

Conducts home visits to assess family needs and provide case management services when necessary, while promoting self-sufficiency.

Establishing a trusting relationship with families.

Providing prenatal and other health education.

Assisting to strengthen parent-child relationships.

Assisting parents to improve their skills to optimize the home environment for the child's well-being and safety.

Assisting in making and attending health and human service appointments, including activities related to employment and educational goals.

Maintains necessary assessments and documentation in accordance with agency and funding source requirements.

Acting as a positive role model.

Maintained all Healthy Families quality assurance standards, ie. Home visitation rate.

Interagency Cont:

Job Title: Program Facilitator for the Fatherhood Now Program/

Job Description:

Facilitate and coordinate Fatherhood Now program with individual fathers as well as groups in Kingman.

Work with Arizona Healthy Families staff to aid their fathers into this program if desired.

Plans and coordinates programs, curricular resources and assists in evaluating the effectiveness of programs for individuals.

Provides coordination, consultation and program development in assigned areas.

Responsible for monitoring curriculum, material and methodology in area of expertise.

Strengthened company's business by leading implementation of growth by tripling the program.

Receptionist

Job Description:

Answering phone calls, screen and direct them with in the agency

Provide information to callers

Maintaining a high level of professionalism with clients

Customer service and deescalating crisis

Process food bank cards, and scheduling appointments for the WACOG representatives

Organization, of all files, documents and ordering monthly supplies

Maintaining confidentiality of clients

Tidy and maintain the reception area

Excellent oral and written communication

Education:

Graduated 1997

Thornton high school

Thornton, CO 80229

Platte College 1998

Graphic Design school

Aurora, CO

Regis University 2000-2001

Fine arts

Denver, CO 80221

Westwood College 2004-2005

Animation

Denver, Co 80223

Community College of Denver

Human Services

Denver, CO 80234

MCC 2012-2015

Psychology

Associates Degree in Social and Behavioral science

Graduated May 2015 – All USA Academic Scholarship and Honors

ASU 2015-2017

Psychology

Current

Volunteer Opportunities Hours Event

Bowl for kid’s Sake

6 hours

Big Brothers Big Sisters

Relay for life

10

Cancer foundation

March of dimes

2 hours

Teen Dating Violence Presentations

10

Parker High School, Salome, Various training workshops

Havasu Leadership Development (HLD)

times per month

Create a community project

Part of several community organizations

Connect Havasu, Heart, Safe Home Network, Bullhead City Partner meetings, Chamber of Commerce, and many more.

Domestic Violence Walk

2 hours

Haven House

Almost every community event to promote my programs

Community Health Fair, Havasu Stickem,

References:

Darrel Pennington 303-***-****

Donna and Don Callahan 928-***-****

Melissa Underwood 928-***-**** ext. 242

Paula Lupo 928-***-**** ext. 255

Debra Guzman 928-***-**** ext. 268



Contact this candidate