Business Systems analyst

Professional Overview:

An avid Business Systems Analyst/ Product Owner with more than 8 years of full scope experience in domains like Health care (Pharmacy, PBM, Claims, Compliance, Analytics and Risk assessment), Banking, and Retail.

Expert in Requirement vetting and analysis for front end (UI/ application layer), backend(database layer- catalog management, audit tables, ETL requirements), middle tier (web service layer and trigger points), Vendor management (PDX/EPS,AXWAY, SupplyLogix, Innovation), Product ownership, EDI(Electronic Data Interchange), Identity and Access management (single sign on, authentication, authorization, User maintenance), CRM (Saleforce.com), HR(PeopleSoft feed ), CMS (Moodle, Sitefinity) and Analytics.

I have built a reputation as an excellent liaison between Business and IT, since my area of expertise is to understand the needs of business stakeholder, conduct feasibility studies to distinguish between “wants” and “needs”, negotiate as to what absolutely is needed to set realistic expectations, and translate it for Development team to be able to design a feasible yet robust solution for the client. My quality of work can be assessed if needed.

Multitasking and handling several project at once, working with on shore/ off shore cross functional team, being dependable partner for business stakeholders, mitigating risks appropriately, streamlining the requirements analysis process, and making concrete decisions remains my strengths.

I am capable of wearing multiple hats in the organization, and very passionate about my line of work.

Exceptional at utilizing techniques such as interviews, meetings, brainstorming sessions, questionnaires, storyboarding, Joint Application Development (JAD) sessions, SCRUM planning and review meetings to focus on requirements elicitation, resolve conflicts, decision making, requirements translation and requirements hand off.

Adept at creating different artifacts as the project/ product demands such as Business Requirements Documents (BRD), Functional Requirement Document (FRD), Nonfunctional requirement Document (NFRD), Business Process Improvement Document, Use Case, Detailed Use Cases, Training docs and User Guides.

Proficient in utilizing UML methodology to create Use Case Models, Process Flow Diagrams, and Activity Diagrams to translate requirements into an industry accepted representation.

Excellent at depicting front end requirements by designing Wireframes and Mockups.

Experienced in defect tracking and supervising the Testing effort to conduct the User Acceptance Testing (UAT) and Business Acceptance Testing (BAT).

Excellent Product/Project management skills in determining scope, risks, budget and resource planning.

Very knowledgeable in utilizing change management principle to avoid scope creep.

Impeccable communication skills (verbal and written), great team player and facilitator.

Core Competencies

Business Acumen: Analysis Compliance Gap Analysis Reporting and Analytics Risk analysis

Technical Prowess: System Analysis (Front end, Middle ware and database Requirements) CRM CMS PeopleSoft EDI Identity and Access Management

Project Management: Team Building Product Ownership Conflict Management Vendor Management Scope Planning

Technical Summary:

Methodologies: Waterfall, Agile SCRUM, RUP, SEP (customization of Waterfall and Agile)

Requirements Management: Ms Office Suite, Requisite Pro, Balsamiq, Snag it, Adobe Dreamweaver

Project Management: Microsoft Office Suite, SharePoint, MS Project, Requisite Pro

Business Modeling: Enterprise Architect, MS Visio, Rational Rose, DOORS, ORYX

Platform: Windows

Testing and change management Tools: HP Quality Center, ALM, Rational Clear Quest

Databases: Oracle, SQL Server, MS Access, MySQL, MS Excel

PROFESSIONAL EXPERIENCE:

Client: Safeway Inc. (Now Albertson Companies), Pleasanton, CA

Duration: December 2014 -Present

Designation: Business Systems Analyst/ (Product Owner RxCM)

Job responsibilities and Project overview

As a Part of Merger team, worked on 3 prime projects:

Controlled Substance Dispensing automation:

oVetted and compiled requirements for automation of controlled substance dispensing form DEA-222

oWorked with business stake holders to identify the central signer role as to who will sign the dispensing order form based on which private key and public key were assigned to the signer

oDefined EDI (Electronic Data Interchange) rule to be encrypted by vendor AXWAY for EDI 850 (Purchase order), EDI 855(Purchase Order Acknowledgment) and EDI 856(Advanced shipping notice) which would be decrypted by Point of sales application.

oCreated multi swim lanes Activity diagram to help Development decipher the Pre dispensing, Dispensing and Post Dispensing and POS rules to create a desirable solution.

Central Prescription Processing, Inventory Management and POS

oDefined gaps for current and proposed system involved. (AS-IS TO-BE process flows)

oVendor documentation creation to be utilized by vendors PDX, Innovation and SupplyLogix.

oWorked with prime stakeholders such as Regional VP of California to test the prescription fulfillment automation process utilizing Robotx technology, Inventory management, POS- third party adjudication and adjustment, Mail order and shipment

oIdentified all the processes involved from origination of prescription, payer validation, payment processing, prescription processing, on hand’s management, Inventory management to delivery.

Compliance application (RxCM)Web Application Porting and Rewrite:

oWorked on Phase 1 Waterfall project for porting existing Ruby on Rails Enterprise Compliance application to IT environment and database change from My SQL to Oracle.

Led the effort for extensive testing prior to Mock and Final Deployments

An authentication model requirement to enable single sign on feature for entire application was written.

oWorked on Phase 2 Agile project for rewriting the application in Java as well as Schema changes as a Product Owner

Worked closely with development team to prioritize backlog and create requirements for web services layer, backend layer (database, catalog tables, audit tables) which would be rendered in the UI layer appropriately.

Analyzed existing Ruby on Rails application extensively to call out gaps and enhance it for greater user experience.

Analyzed PeopleSoft HR feed to define the new set of authorization model driven by job designation of the user.

Created UI Mockups for the new look and feel of the IT supported application.

As a product owner, worked closely with stakeholders to review the Sprint Demos so that team could update the Application any further if needed and track progress in Version one

Others:

Worked as a member of Program Manager’s Advisory board to maximize the output from cross functional team in Mexico.

Created a Requirements Template from scratch to be used Enterprise wide for UI driven projects, to spec out all the steps to navigate through the given module, call out requirements, Business rules and data rules

Created other artifacts such as, Disaster Recovery Spec, Application Impact Analysis Specs, UAT plans, Deployment Checklists etc by following SWY-ABS standards called ‘New Ways of Working.’

Created Release Notes and Training guide for the In-house Compliance application

Worked on organizing and condensing the Release notes provided by vendors PDX Classic.

Applications and Environment:

Waterfall and AGILE, MySQL, Oracle, Ruby on Rails, Java, Microsoft Office (Excel, PowerPoint, Word, Visio, One Note), DMAP (MS- SharePoint), HP ALM, Version One, SnagIt, Enterprise Architect, MS-Lync, MS Outlook, PDX Classic, PDX Deluxe (EPS), Innovation Robotx, SupplyLogix Inventory management.

Client: CVS Caremark (now CVS Health), Scottsdale, AZ

Duration: October 2012 –November 2014

Designation: Sr. Business Analyst

Job responsibilities and Project overview

Worked in over 6 different projects for, Plan Automation and adjudication (reimbursements, dispensing fees, deductibles, OOP's, MOOP's etc.), Flag changes for Drug dispensing, System Migration from QL to Rx CLAIM, Health Code validation and Consumer driven health Manual Reporting, XML translation to benefit case for client AETNA and, Client Definition Schema creation and its upgrade into Web application

For each project worked with the Project Manager during Initiation to complete Adjudication checklist to assess, the risk status and resources break down of the project.

Since we had over 9 tracks, scope analysis was a major part and as a Lead of Client Benefit Automation track, my role was to help drill to what is feasible to be scoped in for the Requirements Analysis

The projects were very high stake, so after working with Project Manager, lead of each track would take the consolidated scope list to the business partners and be involved in extensive Planning phase to thoroughly discuss about feasibilities, implementations, new business demands etc., at the end of which Approvals was secured.

After receiving approval from the business, I would work with Project manager to officially kick off the project.

Post kick off meeting, me as the Lead of Client Benefit automation Team would set up a follow up meeting with fellow BA’s to intake the Scope list and divide work so that different line items were distributed accordingly.

After the intake of Scope items, I would schedule recurrent bi weekly meeting each week for Requirements vetting and analysis with the business as well as bi-weekly agenda meeting to set agendas prior to the business meeting.

When we encountered scope creep I conducted all day JAD session involving stakeholders, development team, project manager as well as BA team to make up for lost productivity.

Since system consolidation and migration was integral part of the requirements, I worked on large number of GAP analyses and created business process flow to depict the gap.

For Benefit automation project, XLS file called Client Definition Schema was automated to a Web application and as a Lead BSA for it, I was involved in creating UI mockups as well as Master Use Case document.

For client AETNA, analyzed their XML file to be cross mapped to Client Definition Schema.

For any given project in CVS, several BA’s were working on Requirements elicitation at one time which is why everyone would maintain their own draft document for ease; however as a Lead my responsibility was to create a master document at the end of Requirements to consolidate all the draft versions into one central document.

After Requirements completion, conducted Requirements Handout meeting to debrief Requirements to the Business, Development as well as QA team.

Conducted User Acceptance Testing for the Client Definition Schema Web application.

Others

Followed strategic approach to ensure HIPAA compliances as well SEP protocols (internal protocol) are met during requirements elicitation and artifacts creation.

Demonstrated leadership by Working as Team Lead and provided guidance as needed.

Assisted in creating Training guides for internal users.

Successfully analyzed and reported data that accounted for utilization anomalies and/or inconsistencies

Created BA Tracking document, Weekly status reports as well as Adjudication checklists to ensure that all timelines are met as well as quality of artifacts are not compromised.

Took part in several Project Quality Indicator training.

Applications and Environment:

SEP (Software Engineering Process- Waterfall +Agile), Enterprise Data warehouse, MS Visio, MS OFFICE, MS Project, HIPAA codes, ICD 10, NCPDP codes, Snag It, HP Quality Center, RxCLAIM, Quantum Leap (QL), RECAP-Internal systems, Benefit Builder, Aetna Pre Processor, SalesForce

Client: Matrix Medical, Scottsdale, AZ

Duration: July 2011-September 2012

Designation: Sr. Business Analyst

Job responsibilities and Project overview

For Matrix Medical, the project I worked on involved revamping its website www.matrixforme.com and enhancing features like: ‘health assessments’, “call center’, ‘meet our nurse practitioner’s as well as enhancing single-sign on feature.

The requirements vetting for this project focused on improving user experience by significantly reducing the time taken to process online transactions on the website as well as adding interactive shortcut tools within the website for user to be able to access the company’s call center with one click.

During the inception of the project, I participated in feasibility analysis conducted by the Project Management team

Matrix Medical had a very tight knit working environment since it was Agile, so I conducted a weekly Joint Application Development (JAD) session to identify business rules and discuss the Product Backlog items.

Requirements were further inspected to see if there were any ambiguities and track changes features were used.

Helped Product owner in prioritizing the User stories for each sprint and maintaining sprint backlog

In addition to User stories, created UML Use cases and Activity diagrams using Rational Rose.

Assisted Scrum Master in conducting Sprint Planning Meeting before every sprint cycle.

Presented completed work to the stakeholders in Sprint Review Meeting and reflected with the team member about previous sprint in Sprint Retrospective after every sprint cycle

Executed basic SQL queries for inserting, updating and deleting customer information on SQL Server for Custom Call Center project.

Tested the application after each iteration and defect were tracked in ALM

Applications and Environment:

AGILE SCRUM, Balsamiq, Rational Rose, SQL, MS Access, HP Quality Center, Java, Windows, Microsoft Office (Word, Excel, Visio) ALM.

Client: Citi Bank, San Francisco, CA

Duration: Feb 2010- June 2011

Designation: Sr. Business Analyst

Job Responsibilities and Project Overview:

For this client, I was the part of project to enhance functionalities like:

Online account management, managing alerts, managing portfolio Overview, and enhancement of direct deposit payroll system of the Payroll Services for Citibank's corporate clients through ACH payment services.

As a part of Business Analysis team vetted the solution to enhance online account management system by providing value added service.

Conducted Cost Benefit Analysis to analyze the market data which helped the executive sponsor and the stakeholders in coming to consensus regarding the importance of enhancing the functionalities.

Conducted JAD sessions and led the discussion with the business users and key stakeholders to understand, gather, analyze and document the requirements and demonstrated it on MS PowerPoint and also followed Story boarding technique to better visualize what will add value to the business.

Documented Detailed Use Cases and performed Gap Analysis to determine what the enhancements should look like with AS IS –TO BE process flow diagrams.

Conducted requirements hand off sessions with the project team and stakeholders to review requirements, as well as to identify, clarify, simplify requirements and manage those requirements.

During my time at Citibank, was able to be the designated member of Change Control Board (CCB) to manage change requests as well as authored and initiated Change Request with impact and cost assessment when needed.

Assisted project manager in preparing Project Status Reports and conducted Meetings and Presentations to keep executive staff and team members apprised of goals and project status.

Collaborated and shared information within project team members using Microsoft SharePoint.

Actively participated in tracking, maintaining and closing the defects using HP Quality Center.

Maintained Requirement's Traceability Matrix (RTM) to check if the project requirements are being met and to monitor change request impacts on base-lined artifacts

Applications and Environment:

Waterfall, Balsamiq, Enterprise Architect, SQL, MS office – ( Word, MS Excel, PowerPoint, Visio), MS share point, HP QC, SQL Server, RTM, Pivot tables

Client: Home Depot, Atlanta, Georgia

Duration: June 2008 – Jan 2010

Designation: Business System Analyst.

Job Responsibilities and Project Overview:

This project included the following enhancements:

Issuance of Home Depot consumer credit card memberships to new customers.

Launching customer information look up screen based on customer phone number/first & last name for card membership and membership renewal.

Allowing No Receipt returns at Customer service profile registers by validating Customers driver license

Validating Traveler's cheque as form of tender for sales transactions.

Enhancing returns system including same store, different store and online transaction.

o I conducted Risk Analysis to list out all possible risks and analyze impacts of the risks

oInteracted with the stakeholders to gather user requirements and to learn about their System expectations as well to understand the enhancements that would make the application more user-friendly.

oImplemented iterative Software development life cycle process in checking milestones at the completion of each phase.

o Prepared a monthly project status report to be submitted to the Project Manager and the senior executives.

oCreated UML Use Case diagrams and Activity diagrams using Rational Rose to translate the requirements into UML view.

oDeveloped As-Is and TO- BE Process Models and identified areas of improvement using MSVisio.

oAlong with the Marketing team created Demo presentation that would help the users in understanding how to use the mobile application with example of the functioning of the various modules.

oReviewed Test plans and Test cases with the testing team and coordinated User Acceptance Testing (UAT) Beta and final testing for all the modules involved in the project and ensured they were in line with user expectation.

oPerformed internal cross-trainings to obtain shared knowledge base among the team members.

Applications and Environment:

AGILE, Microsoft Visio, MS Project, Dreamweaver, J2EE architecture, MySQL database, IBM Requisite Pro, MS SharePoint and Rational Rose, QC.

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