Customer Service Manager

TERRELL BRANCH

**** ********* ***** *****, *******, Virginia, 23509 757-***-**** ******.*******@*****.*** WORK EXPERIENCE

JIMMY JAZZ, NORFOLK, VA

ASSISTANT MANAGER AUG 2015 - SEP 2016

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Establish and implement policies, goals, objectives, and procedures for their department. JOURNEY'S, NORFOLK, VA

ASSISTANT MANAGER OCT 2013 - JUN 2015

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Monitor customer preferences to determine focus of sales efforts. Review operational records and reports to project sales and determine profitability. Resolve customer complaints regarding sales and service. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Identify potential for loss and develop strategies to eliminate it. Administer systems and programs to reduce loss, maintain inventory control, or increase safety. Inspect layouts and advertising copy and edit scripts, audio and video tapes, and other promotional material for adherence to specifications.

Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.

Train and direct workers engaged in developing and producing advertisements. Manage sales team including setting goals, providing incentives, and evaluating employee performance. S&D UNDERGROUND, NORFOLK, VA

LEAD SALES ASSOCIATE JUN 2011 - AUG 2013

Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Place special orders or call other stores to find desired items. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock.

Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables.

Help customers try on or fit merchandise.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Bag or package purchases, and wrap gifts.

EDUCATION

BOOKER T. WASHINGTON, NORFOLK, VA

HIGH SCHOOL DIPLOMA, APR 2004

TIDEWATER COMMUNITY COLLEGE, NORFOLK, VA

SOCIAL SCIENCE, AUG 2013

TIDEWATER TECH, NORFOLK, VA

HVAC, NOV 2015

ADDITIONAL SKILLS

Several plus years of extensive retail and customer service experience. REFERENCES

References available upon request

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