Customer Service Manager

Drew Hoffstaetter

** ***** ******, ***** *****, Colorado 81144, C: 719-***-****

***********@*****.***

EXPERIENCE

Power Zone Equipment

Parts Manager/Sales - April 2008 - Present

Daily operation of parts department. Order entry, inventory control, advertising, shipping and receiving. High volume of interface and results with customers in sales of parts (

both internal and external). Selling pumps, engines, gearboxes and numerous other equipment for the Oilfield Industry.

Markley Motors

Parts Consultant - August 2002 - April 2008

High volume of interface and results with customers in sales of parts (both internal and external) for GM and Honda. Collaborate and attain results by working closely with Fixed Operations Manager, Parts Manager, Body Shop Manager, Service Manager, Service Advisors, and Technicians. Parts ordering/inventory, body shop parts – new, used, and aftermarket.

• Certified GM Parts Consultant 2003, 2004, 2005, 2006, 2007

• ASE Certified GM Parts Consultant

• GM Mark of Excellence Platinum Level 2004, 2005, 2007

• Honda Platinum Level Parts Consultant

• GM Million Dollar Club 2005, 2006, 2007

• GM Mark of Excellence Gold Level 2006

Cottman Transmission

Center Manager - September 2001 - August 2002

Prepare and implement sales and marketing plans. Complete business responsibilities. Inside/outside sales. Daily operations of shop office and service department. Prepare estimates and repair orders, relay costs/repair to customer. Customer service. Supervise staff and direct repairs.

Cottman Transmission Center Manager Training 2001

L. L. Johnson Distributing

Assistant Manager - February 1999 to August 2001

Daily operations of a 2.5 million dollar branch. Hiring / training. Sales and service for wholesale and commercial accounts. Customer relations, order entry, inventory control, shipping and receiving, forklift operation.

Toro University / Rainbird School

John’s Harley Davidson

Sales & Service / Inventory Control Processor - 1995 to 1999

Sales of parts (both internal and external). Coordinated repairs/parts with service department. Assisted parts manager. Ordered and inventoried parts as they came in. Designed the parts storeroom at the new location. Customer service.

Special training from Harley Davidson University:

• Inventory Control

• Theft Prevention

• PACE (Parts, Accessories and Clothing Expert)

• Dealer Operations Training / Dealer Systems (computer)

• Constructive Confrontation

• Service Response

Westminster Harley Davidson

Sales & Service / Inventory Control Processor - 1993 to 1995

Sales of parts (both internal and external). Coordinated repairs/parts with service department. Assisted parts manager. Ordered and inventoried parts as they came in. Customer service.

EDUCATION

California Paramedical and Technical College, Long Beach, CA, Surgical Technologist,

Orange Coast College, Costa Mesa, CA,

ADDITIONAL QUALIFICATIONS

• High level of professionalism.

• Enthusiastic, quick learning, detail oriented.

• Extremely reliable, hard working and trustworthy.

• Excellent interpersonal and supervisory skills.

Contact this candidate