Customer Service Manager
Resume:
Keyiatte Waller
Eatonton GA *1024
***************@*****.***
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,
Keyiatte Waller
Keyiatte Waller
112 MLK Jr. Drive, Eatonton GA 31024
706-***-**** • ***************@*****.***
Professional Summary
Dedicated Bookkeeper offering almost 3+ years of experience of cash handling with extensive knowledge of account payable, account receivable, data entry, and office administration. Accurate and organized with strong problem-solving skills, and willingness to go above and beyond the job description. Eager to meet any expectations.
Skills
● Operate a 10-key calculator
● Typing (speed)
● Recording Data
● Organization and Preparing Information Familiar with the IBM Program
● Financial Reconciliation
● Financial Reporting
● Deposit Processing
● Mathematical Acumen
● Microsoft Word, Excel, and PowerPoint
● Skilled in providing quick customer service
● Strong attention to details
● Good knowledge of maintaining cash registers and other cash related procedures
● Excellent Communication Skills
● Ability to work co-operatively with others
● Management Skills
● Flexibility
● Planning and Organizing
● Leadership Skills
● Operate a Georgia Lottery Machine and Western Union
● Office Administration
July 2011 - October 2013
October 2013 - August 2016
Work History
Ingles Market
Cashier
● Receive payment by cash, check, credit cards, vouchers, or automatic debits.
● Issue receipts, refunds, credits, or change due to customers.
● Assist customers by providing information and resolving their complaints.
● Greet customers entering establishments.
● Process merchandise returns and exchanges.
● Stock shelves, and mark prices on shelves and items.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
● Offer customers carry-out service at the completion of transactions.
● Weigh items sold by weight to determine prices.
● Treat customers, managers, bookkeepers and other co-workers with respect.
● Work as a team with my co-workers.
● Help train new employees.
● Achieve all goals and complete other duties assigned. Bookkeeper
● Report to management regarding the finances of establishment.
● Operate computers programmed with accounting software to record, store, and analyze information.
● Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
● Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
● Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
● Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
● Receive, record, and bank cash, checks, and vouchers. October 2015 - August 2016 (Backup)
May 25, 2015
● Reconcile or note and report discrepancies found in records.
● Perform general office duties such as filing, answering telephones, and handling routine correspondence.
● Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
● Reconcile records of bank transactions.
● Prepare purchase orders and expense reports.
● Supervise cashiers and provide on-the-job training. Customer Service Manager (CSM)
● Responsible for running daily operations.
● Develops and implements policies.
● Supervising the front-end of the store.
● Train, motivate, and supervise 20+ cashiers to achieve established goals. Taking care of overrides and monitoring all cash register transactions.
● Analyzing customer complaints and customer satisfaction.
● Handling complex and escalated customer service issues.
● Issuing refunds or compensation to customers.
● Verifying deposits and other transactions.
● Handling Western Unions and Georgia Lottery for customers.
● Evaluate employee performances and help with scheduling.
● Maintain an orderly workflow according to priorities.
● Leading my co-workers and other employees in the right direction.
● Perform other duties that are assigned.
Education
Putnam County High School
High School Diploma
Contact this candidate