Management Engineer

Smrithi S. Chettiyar

House# ***, *th Main, **th Cross,

HSR Layout Sector 7, Bangalore – 560102, Karnataka

E-mail: *******.*****@*****.***, Mobile: +918*********

Objective:

A challenging position in e-learning industry where I can contribute my skills, experience to the further development of the organization, and achieve growth in my professional career.

KEY SKILLS

Excellent communication and interpersonal skills.

Maintains good working relationship with colleagues and customers.

Capable of doing multi – tasking.

Able to cope with tremendous workloads, work pressures and good at working in shifts.

Good in planning, organization and time management skills.

Basic Software Skills known:

Microsoft Office, Adobe Flash, Adobe Photoshop, Articulate, Captivate, Joomla, Moodle, Html (Self Studied)

Professional Experience:

I have a total of 7.7 years of work experience in E- learning & CMS based software industry.

SAP Labs India Pvt. Ltd (www.sap.com) (Aug 2015: until date)

Magna Infotech Pvt. Ltd (Consultancy) deployed in SAP Labs India Pvt. Ltd (Aug 2013: Aug 2015)

Role: Technical Support Engineer – Successfactors LMS Module

Responsibilities:

Working on functional and technical aspects of SAP Success Factors HCM (Learning Management Systems and Business Execution software) along with SAP HCM and their related integration.

Finding Defects/enhancements, developing test cases.

Well versed with client interaction, Escalation management role, etc.

Part of the Platinum Brigade Team, which interacts very closely with the Platinum customers and manages the team to ensure that their issues are resolved in timely manner and with solid solutions.

Occasionally access the Customer’s database to check data issues if needed

Constantly focussed on building internal and external Knowledge Base articles to add to the existing knowledge pool

Knowledge sharing with new support engineers and enabling new team members

Communicate effectively with clients to better understand and quickly drive issues towards resolution, further enhancing the existing client relationship.

Daily tasks involves addressing of customer incidents that are assigned in the CRM tool

Thomson Reuters (www.thomsonreuters.com/) (June 2012: Aug 2013)

Role: LMS Administrator (Strategic Talent) - Sucessfactors

Responsibilities:

Ensuring the smooth functioning of Learning Portal of the company.

Uploading content and testing of eLearning Contents on the Portal.

Troubleshooting and solving eLearning queries coming in from the Thomson Reuters employees across the Globe.

Ensuring the smooth delivery of service across Learning Portal systems and processes.

Ensuring the quality and integrity of data held within the Learning Portal systems.

Working with key stakeholders across the business to ensure the prompt and accurate administration and maintenance of Learning Portal systems.

Reporting and manipulation of data

Conducting data cleanse and interrogation

Ensure successful imports of HR data

Delivering against Service Level Agreements

Creating Instructor-Led classroom trainings on the Portal, upon receiving requests.

Gaboli Online Services Pvt. Ltd (www.gaboli.com) (July 2011: May 2012)

Gaboli is a web technology solutions provider to the education sector. It works on innovative concepts to help institutions achieve better learning outcomes through easier administration.

Role: LMS Analyst (Learning Management System) (Business Analyst)

Responsibilities:

As a LMS Analyst

Responsible for designing, facilitating and developing various courses based on web.

Provide consultancy for the designing of the courses and websites.

Developed some courses in Moodle 1.9 and 2.0. (did not use any php code) Everything in the frontend.

Involved in a documenting business procedure by recognizing the necessities and concerned in searching the system necessities.

Drafted functionality test plans which the testing team utilized during testing process.

Performed User acceptance testing.

Participated in meetings with Managers and understood different business process, process plans and functionality in detail.

Responsible for working very closely with the production team of multimedia.

As a Product Owner

Own more than seven projects at a time, which includes both new development and maintenance projects.

Suggest clients on UI designs.

Follow up with clients on every new issue or change request.

Keep track of all issues and changes of the product. Raise tickets and assign them to developers.

Solve some of the application issues and changes from the backend, related to content uploading/editing, html coding to some extent.

Work with the SEO expert to improve the ranking of the website.

Ensure that the project is working fine.

EMedsimulation (US based company) (www.emedsim.com) (Sep 2008: July 2011)

EMedsimulation is a company engaged in developing Virtual simulation for medical eLearning and eMarketing. Company develops best web-based medical simulation to train doctors, nurses and students. More information can be found on the website.

Role: (LMS Analyst / Business & Quality Analyst)

Responsibilities:

As a LMS (Learning Management System) Expert & Business Analyst (Mar 2009 to July 2011)

Analyzed the course materials received from the client. (US based Medical Staff)

Research on products / applications scope before development.

Participated in the designing of the simulation with the SME’s and Flash developers.

Spec writing and storyboard writing.

Helped in Development Team Management, i.e. Co-ordinating between Management and Development Team

Had demo presentations with client (US doctors and nurses) after completion of every version and modified the simulation designs based on their end user experiences.

Call and follow up with CME (Continuing Medical Education) institutions, Hyperbaric Chamber Technicians, Doctors, Nurses, etc. for our application introduction

Researched on Open Source Course Management System i.e. Moodle.

Developed course in moodle with the use of HTML language and Dreamweaver in the front end.

Developing, Managing and Updating of Company’s moodle course site.

Have also written provisional patent application on one of our application and which got approved.

As a Quality Analyst (July 2010 to July 2011)

Testing the application from the user point of view on various platforms (Desktops, Mac books and iphone).

Testing of User Interface for the applications.

Co-ordinating with the developers / programmers for fixing of bugs, issues and change requests.

Other roles in project (Sep 2008 to July 2011)

Doing recruitment for Designers and developers.

Maintaining of Company’s accounts in Tally.

Renewing of STPI license of the company.

Maintaining all office files, papers and documents.

Educational Qualifications:

Bachelor of Commerce from Mumbai University – April 2010

Additional Educational Qualifications:

CPR (Cardio Pulmonary Resuscitation) online course.

Business Communication writing skills (online course)

English Typing Course.

PERSONAL PROFILE:

Date of Birth : 22nd April 1989

Permanent Address : KEM 67 / 11 / 11, Pathan Chawl, Harinagar,

Jogeshwari (East), Mumbai - 400060

Linguistic Proficiency : English, Hindi, Marathi, Malayalam, Tulu,

Portuguese (learning)

Status : Single

Hobbies : Dancing and listening music

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