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Customer Service Sales

Location:
Summerville, SC, 29485
Posted:
August 02, 2016

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Resume:

Sherri Scott

**** ******* **

Effingham, SC *****

(P) 843-***-****

acvztv@r.postjobfree.com

Dynamic results-driven executive with diverse expertise in healthcare operations, marketing, sales. Solid track record in increasing profitability and improving operations. Very organized and results oriented with strong motivational abilities.

Developed expertise in:

Profit and loss management

Community Relations

Corporate Communication

Verbal/Written Communication Skills

Honest/Integrity

Multi-site operations

Personnel Development

Strong Work Ethic

Marketing/Sales

Education

Limestone College

Gaffney, SC

Bachelors of Science: BA Management December 2008

Associate of Arts : Business Administration December 2007 Experience

DePaul- Adult Care Communities-Pee Dee Gardens 09/2013-present Administrator

Compliant with state and local regulations

Excellent customer service and quality resident care Positive census growth

Cypress House Assisted Living 10/ 2012- 7/2013

Residence Director

Increased and maintained occupancy to 103% first 90 days of hire Compliant with state and local regulations

Maintained positive budget EBITARM average 61% per month Excellent customer service and quality resident care NHC Homecare Low Country 02/2012-10/2012

Community Liaison

Increased referral base in first 90 days

Turned negative referral source relationships to positive Developed new relationships resulting in increased census growth. Cypress House Assisted Living 08/ 2010-11/2011

Residence Director

Increased and maintained occupancy to 103% first 90 days of hire Compliant with state and local regulations

Maintained positive budget EBITARM average 61% per month Excellent customer service and quality resident care Sweetgrass Senior Living Community, Mt. Pleasant SC 01/2008- 07/2010 Executive Director

Decreased turnover from previous year to 5%

Remained compliant with state and local regulations resulting in a deficiency free survey in 2009 Maintained 100% resident satisfaction to include family testimonials in reference to the community and staff

Palmetto Ridge Assisted Living, Cheraw SC 10/2006- 01/2008 Administrator

Management of all operations for 106 bed AL

Implemented IPC Program resulting in resident retention and increased revenue Decreased employee turnover and increased morale through successful recruitment and retention program Maintained high census percentages through effective marketing and sales, knowledgeable staff, and excellent customer service

Carriage House of Sumter 09/2001- 10/2006

Administrator

Operational oversight of a 60 unit AL community

Maintained 95%+ occupancy

Met and exceeded budget expectations

Excellent resident satisfaction

Established and maintained professional relationships with key referrals sources Methodist Manor of the Pee Dee Florence, SC 06/1995- 09/2001 Personnel Coordinator/Unit Clerk/CNA

Increased moral and decreased turnover by implementing a CNA career ladder program Improved resident satisfaction through staff training constant communication to families Reduced over time through effective scheduling

Maintained charts, files and inventory for AL and healthcare center Completed all admission/discharge paperwork in a timely manner Assisted physicians and nurses with processing orders Certifications/Skills

SC Long Term Care Administrators License

Dementia Care Specialist

Certified Nursing Assistant training

Medical Office Asst.-Administrative

Kroll Drug Test

Medicaid

MS Office

Kronos Payroll

Ulti-pro Payroll

STAR Lead Base

REPS Lead Base

Data Entry

AP/AR

EXTEND Sales Training

Professional Memberships

Low Country Senior Network

Trident United Way Volunteer

Charleston Professional Women Org

Alzheimer’s Association

Referenences

Available upon request



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