Customer Service Sales
Resume:
Sherri Scott
Effingham, SC *****
(P) 843-***-****
***********@***.***
Dynamic results-driven executive with diverse expertise in healthcare operations, marketing, sales. Solid track record in increasing profitability and improving operations. Very organized and results oriented with strong motivational abilities.
Developed expertise in:
Profit and loss management
Community Relations
Corporate Communication
Verbal/Written Communication Skills
Honest/Integrity
Multi-site operations
Personnel Development
Strong Work Ethic
Marketing/Sales
Education
Limestone College
Gaffney, SC
Bachelors of Science: BA Management December 2008
Associate of Arts : Business Administration December 2007 Experience
DePaul- Adult Care Communities-Pee Dee Gardens 09/2013-present Administrator
Compliant with state and local regulations
Excellent customer service and quality resident care Positive census growth
Cypress House Assisted Living 10/ 2012- 7/2013
Residence Director
Increased and maintained occupancy to 103% first 90 days of hire Compliant with state and local regulations
Maintained positive budget EBITARM average 61% per month Excellent customer service and quality resident care NHC Homecare Low Country 02/2012-10/2012
Community Liaison
Increased referral base in first 90 days
Turned negative referral source relationships to positive Developed new relationships resulting in increased census growth. Cypress House Assisted Living 08/ 2010-11/2011
Residence Director
Increased and maintained occupancy to 103% first 90 days of hire Compliant with state and local regulations
Maintained positive budget EBITARM average 61% per month Excellent customer service and quality resident care Sweetgrass Senior Living Community, Mt. Pleasant SC 01/2008- 07/2010 Executive Director
Decreased turnover from previous year to 5%
Remained compliant with state and local regulations resulting in a deficiency free survey in 2009 Maintained 100% resident satisfaction to include family testimonials in reference to the community and staff
Palmetto Ridge Assisted Living, Cheraw SC 10/2006- 01/2008 Administrator
Management of all operations for 106 bed AL
Implemented IPC Program resulting in resident retention and increased revenue Decreased employee turnover and increased morale through successful recruitment and retention program Maintained high census percentages through effective marketing and sales, knowledgeable staff, and excellent customer service
Carriage House of Sumter 09/2001- 10/2006
Administrator
Operational oversight of a 60 unit AL community
Maintained 95%+ occupancy
Met and exceeded budget expectations
Excellent resident satisfaction
Established and maintained professional relationships with key referrals sources Methodist Manor of the Pee Dee Florence, SC 06/1995- 09/2001 Personnel Coordinator/Unit Clerk/CNA
Increased moral and decreased turnover by implementing a CNA career ladder program Improved resident satisfaction through staff training constant communication to families Reduced over time through effective scheduling
Maintained charts, files and inventory for AL and healthcare center Completed all admission/discharge paperwork in a timely manner Assisted physicians and nurses with processing orders Certifications/Skills
SC Long Term Care Administrators License
Dementia Care Specialist
Certified Nursing Assistant training
Medical Office Asst.-Administrative
Kroll Drug Test
Medicaid
MS Office
Kronos Payroll
Ulti-pro Payroll
STAR Lead Base
REPS Lead Base
Data Entry
AP/AR
EXTEND Sales Training
Professional Memberships
Low Country Senior Network
Trident United Way Volunteer
Charleston Professional Women Org
Alzheimer’s Association
Referenences
Available upon request
Contact this candidate