IT Director/Manager

John Roan

*********@*****.*** 469-***-**** www.linkedin.com/in/jroan

PROFESSIONAL SUMMARY

VP, Information Technology – Information Technology Director – IT Infrastructure & Operations Technology Innovation – Leadership and Team Building – Vendor Relationship Management IT Cost Optimization – ITIL – Change Management – Cloud IaaS and SaaS – Process Improvement Project Management – Security & Compliance – Business Continuity Planning & Disaster Recovery EMPLOYMENT HISTORY

Vice President, Infrastructure, Confie Administrative Services (Formerly Affirmative Insurance)

Addison TX 2014 - 2016

Multistate provider of non-standard automobile insurance Responsible for IT Infrastructure and Operations including data center, server, storage, virtualization, network, database, service desk, desktop support, production control, DevOps, budgeting, outsourcing and vendor relationship management.

Achieved $2 million annual operating expense reduction through vendor contract renegotiation, improved technology maintenance strategy and service provider changes.

Reduced recurring telecomm costs by 60% through audit, consolidation and technology changes. Replaced OC-3/DS3/T1 carrier services with Ethernet services at data centers, offices and call centers.

Consolidated and migrated two existing data centers into a single, high efficiency data center. Developed and met a very aggressive project schedule with minimal impact to the business. Reduced operating costs by

$1.25 million annually.

Introduced cloud storage to decrease data backup and recovery expenses by 10% while improving both RPO and RTO.

Instituted metrics and Key Performance Indicators for availability, capacity, incident, request, problem, change and service level management.

Revised change control policies, processes and procedures to reduce incidents related to change by 25%.

Completed POC exercises and Produced IaaS migration strategy to improve system performance by 40% while reducing operating expenses by 50%.

Operationalized processes and controls to address SOX audit exceptions and ensure continued compliance. Network Manager, Texas Farm Bureau Mutual Insurance Waco, TX 2005 to 2014

Leading statewide property and casualty insurance provider Led infrastructure teams transforming and managing data center, network, server, storage, service desk and client computing operations.

Implemented a SD-WAN virtualization architecture to reduce annual operating expenses by $1.2 million while significantly improving network performance and availability.

Produced and drove a data center virtualization roadmap to reduce physical server count by 80% while meeting all service availability, performance and growth requirements.

Introduced centralized data compression solution to reduce core application average page load time by 30%.

Instituted a least-privilege security model for PCs resulting in a 75% reduction in incidents related to Malware and configuration drift.

John Roan

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Architected and Implemented hyper-converged virtual desktop infrastructure utilizing zero-client endpoints to achieve 2x increase in desktop lifecycle, increased user productivity and improved security.

Conceived and integrated cloud storage to reduce storage investment by 10% annually and meet disaster recovery requirements.

Developed, documented and maintained distributed systems disaster recovery plan and runbook including responsibilities, restoration procedures, configurations, dependencies, test and validation plans. Directed regular recovery exercises to validate ability to meet RPO/RTO requirements.

Replaced legacy ticketing system with fully integrated, ITIL process enabled workflow tool. Developed, established and integrated incident, event, request, problem, change and release management processes based on ITIL framework to improve operational effectiveness, efficiency and customer service.

Spearheaded adoption and deployment of Windows touch enabled devices to expand Sales force mobility and customer interaction while improving security through device encryption and management. IT Manager, Intel Corp.

Fremont, CA 2001 –2005

World's largest and highest valued semiconductor manufacturer

Managed infrastructure team supporting network, server, datacenter and telecommunications operations across 5 locations in the U.S. and Canada.

Integrated VOIP systems and circuits to decrease divisional annual telecom costs by 20%.

Devised and implemented imaging program that successfully reduced mean time to repair for failed manufacturing process stations by 70%.

Awarded Divisional Recognition for exceptional performance in merger and acquisition operations. IT Manager, Lightlogic, Inc.

Fremont, CA 2000 –2001

Startup optical networking manufacturer

Directed the design, installation and support of the IT infrastructure for this start-up organization.

Pioneered a converged VOIP network to achieve 40% reduction in cost of ownership over 2 years, decrease downtime and improve efficiencies.

Spearheaded the build-out of a 50,000 sq. ft. facility; designed network infrastructure, datacenter, laboratories and manufacturing floor to facilitate optimal operations.

Oversaw implementation and support of Oracle databases and ERP applications on Sun Enterprise hardware/Solaris OS platforms.

Network Operations Manager, Obsidian, Inc. / Applied Materials Fremont, CA 1998 –2000

Capital equipment manufacturer for the semiconductor industry

Managed team supporting network, server, telecom, client and database applications.

Restructured LAN infrastructure, which significantly improved performance, reliability, and security.

Managed Netware to Windows platform migration that streamlined operational efficiencies. EDUCATION

Bachelor of Science, Computer Information Systems, Saint Leo University CERTIFICATIONS

ITIL V3 Foundations - ITIL Service Operation - ITIL Service Transition

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