Customer Service Data Entry
Resume:
Kristine M. Warner
W***N**** Riversbend Circle E.
Germantown, WI 53022
Objective
Seeking a challenging team-player position within a hotel, where there is a need for a variety of tasks in a people-oriented organization, and where I can maximize my housekeeping and customer service experience to achieve the corporate goals. I welcome the chance to meet you to discuss how I can contribute to your mission.
Work experience
2014 - Present SKYGEN USA Germantown, WI
Administrative Assistant/Receptionist
Greet and direct all visitors including vendors, clients, job candidates and customers. Ensure completion of paperwork, sign-in/security procedures.
Answer incoming calls and handle caller’s inquiries whenever possible.
Re-direct calls as appropriate and take adequate messages when needed.
Coordinate and schedule meetings, and special events.
Prepare and update Finance/Facilities/Training Department documents as requested.
Order, receive, and maintain an adequate inventory of office supplies for site.
Ensure new hire work stations are set up with adequate supplies.
Serve as contact for vendors (vending equipment/coffee/water/door mats/ horticultural/shredding services/pest control, etc.
Ensure that conference rooms have adequate meeting supplies on hand at all times.
Set up/daily support/tear down of conference room meetings and call in lunch catering orders as needed.
Maintain confidentiality of all corporate and personnel matters.
Coordinate company training schedules for new hires.
Assist HR/Facilities/Training Department with special projects as requested.
2013 – 2014 Manpower Germantown, WI
Industrial Sales Coordinator, Waste Management – Temp Contract
Coordinated re-certification and contract renewals.
Served as customer advocate by solving problems on the customer’s behalf, confirmed understanding of customer needs, issued, requested, and assisted customers in profile completion and conveyed any environmental testing requirements, and prepared various letters and correspondence.
Entered data into centralized billing and gate house receiving systems.
Performed data entry for various sales databases and prepared exports from sales database, prepared volume and revenue reports for sales reps.
Maintained integrity of customer database through periodic housekeeping efforts.
Conducted revenue tracking for sales reps.
Maintained electronic and "hard copy" filing systems.
Performed special projects and other duties as assigned by supervisor and provided phone service coverage as needed.
2012 – 2013 Seek Employment Agency West Bend, WI
Warehouse/ Returns Clerk, Legendary Whitetails/ H. T. – Temp. Contract
Opened all return merchandise mail.
Processed all return merchandise invoices via data entry.
Transferred all quality returned merchandise via computer program back to warehouse inventory.
Physically returned merchandise back to warehouse shelves.
Selected merchandise from shelving upon filling customer orders.
1991-1995 VA Medical Center Minneapolis, MN
Secretary Office Automation
Maintained medical student schedules, operating room verification forms and office supplies
Provided customer service to patients, doctors, and vendors
Made travel arrangements, took work orders and weekly minutes for Grand Rounds Conferences
1983-1983 Thunderbird Lodge International Falls, MN
Summer Lodge and Cabin Maid
Striped down linens and replaced with fresh linens and made beds, emptied garbage, cleaned dinettes/bathrooms, and dusted in lodge rooms/cabins.
Provided customer service to hotel guests when needed.
Dusted and cleaned lodge lobby, and hallways, picked up any outside debris on property grounds.
Education
1998-1999 Dental Careers Incorporated Marietta, GA 1994-1996 Lakewood Community College White Bear, MN
1983-1984 Sheppard AFB Technical School Wichita Falls, TX
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