Senior Software Test Engineer

Kim Chi Nguyen

Kildeer, IL *****

www.linkedin.com/in/kimchinguyen1

*******@*****.*** 847-***-****

Results-Driven Software Test Engineer

System Integration & Test Quality Assurance Verification & Validation

Dynamic and quality driven Senior Software Test Engineer with extensive experience in software and hardware system integration, verification, validation, interoperability and feature testing. Experienced with testing cycles, black/white box testing. High level of energy, excellent aptitude and systematic methodology towards test planning and execution.

Excellent communication and deep trouble shooting expertise with the ability to resolve difficult issues under adverse conditions. Enjoy challenges and work with new technologies, and mentor technical staffs. Outstanding skill sets in working and collaborating with internal and external customers.

Technical Proficiencies

Tools:

Wireshark, SOAP UI, QXDM, QPST, GLC, Safco, IQ Analyze, Aeroflex

Applications:

VMWare, DOORS, Test Central, Clear Request, ALM, Confluence

Languages:

C, Python

Technologies:

VoIP, IMS with VoLTE, SMS, LTE, EVDO, CDMA, GSMA, 3GPP Standards and Network Protocol

Platforms:

Linux, Unix, SUN, Solaris, Windows 2008 Server, NT, Windows-2000

Methodologies:

SDLC: Agile, TDD

Professional Experience

HARMAN INTERNATIONAL, Vernon Hills, IL 2016 - Present

Pre-integration test Engineer

Conducting in smoke, integration, sanity testing including Audio, Media, Bluetooth, OnStar, UI features in Automotive infotainment for luxury cars.

Familiarity with Confluence for test management tools, Elvis for defect tracking tools.

Expertise in finding customer facing issues.

MOTOROLA INC. 1999 – 2015

Senior Software Test Engineer, Motorola Solutions, Schaumburg, IL 2010 -2015

Test lead on multiple features related LTE, QoS, VoIP, IMS which is included Voice over LTE (VoLTE), voicemail, PSTN networking and SMS in Public Safety LTE team. Lead teams on developing and executing test strategies, plans, reporting defects, log analysis and troubleshooting. Integrated multiple network elements from vendors like Ericsson, Acision, and others.

Designed test strategy for new feature, developed test procedures compliant to traceability. Helped identify missing or incomplete or un-testable requirements and triggered corrective action.

Conducted test plans, marking test executions in test tracking tools, identifying, documenting, debugging, resolving and validating defects while achieving aggressive test schedules. Wrote scripts to automate certain activities.

Communicated test results identifying top blocker defect and reporting on quality to senior leadership through meetings and written correspondence. Led Risk assessment and containment discussions

Collaborated with cross-functional teams across multiple time zones. Supported software developers and system engineers test agile-SW drops. Worked effectively to meet the challenging demands of agile SW development

Configured and conducted Quality of Service (QoS) over LTE over 3 years. This testing included verifying MSI’s QoS Application Function which used the standard Rx interface to dynamic establish QoS for various application.

Led the IMS feature testing effort for both the IMS infrastructure and devices IMS testing. This included Integration testing, System Testing including new feature and regression testing.

Kim Chi Nguyen *******@*****.*** Page Two

MOTOROLA INC (Continued)

Senior Software Test Engineer, Motorola Mobility, Libertyville, IL 2005 – 2009

Led a team of 15 test engineers to account for all aspects of test deployment and assure quality exceeded and on-time deliverable mobile phone devices to Motorola Customer worldwide. Responsibilities included gate keeping, reporting, requirement analysis, test planning, development, and test plans / test cases execution.

Primary interface between System Test among the broader Product Core teams, Hardware team and Software team. Took product from concept to completion for market place and customer.

Managed all testing cycles of mobile phone on time in very tight testing schedule. Led testing team to submit all necessary customer test plans and feature interaction test plans under tight deadlines. Ensured all high severe defects were fixed before submitting the mobile phone.

Led process of new Core Features such as Browser, Binary Runtime Environment for Wireless (BREW) and External Data features for P2K phones, Smart phones, and Android phones by developing effective test cases that expose product problems, by executing tests, troubleshooting and analyzing results in a timely manner.

Conducted all areas of customer manual and automation testing based on customer and Android requirements, which included but not limited to: New Feature Testing, System Testing, Regression Testing, Maintenance On Line (MOL) Testing to eliminate phone problem for customers.

Generated clear and convincing defect reports while working effectively with internal and customer development engineers to resolve problem.

Improved the performance of mobile phones by conducting stress testing with a heavy call load and a variety of hand-off scenarios such as Softer / Soft Handoffs, and different types of Hard Handoff.

Software Test Engineer, Motorola Network, Arlington Heights, IL 1999 – 2005

Verified and validated various Code Division Multiplex Access (CDMA) software and hardware systems testing in the lab prior to field development. Specific expertise in variety of system test testing areas such as requirements analysis and allocation, functional testing, sanity and performance and capacity testing. Performed troubleshooting and worked closely with development teams to rectify defectives.

Reduced significantly the number of software problems for quality of voice and external data to the customers by developing, creating, and executing test cases for new core features such as call processing voice and data.

Managed and maintained a functional lab environment used by the team in support of customer impacting issues, increasing customer satisfaction and improving quality of software, documentation and engineering support.

Handed-on experience in interoperability testing (IOT) using real phone and simulator. Log analysis for the various executed test cases, defect logging and on site with internal and vendor development team.

PRIMECO PERSONAL COMMUNICATIONS (merged w US CELLULAR), Itasca, IL 1997 – 1999

RF System Performance Engineer

Responsible for performance of 54 cell sites with 3 sectors in each cell site including Radio Frequency (RF) optimization, neighbor list modifications, antenna adjustments, drive test, data analysis.

Significantly reduced the rate of dropped calls to .77% from .92%, and achieved origination and termination failure rate of 2.64% from 3.1%.

Conducted drive tests using Qualcomm, and SAFCO equipment. Analyzed drive test data to determine and reduce pilot pollutions. Increased capacity by improving SHO through effective down tilt, and changing RF parameters i.e. Tadd, Tdrop, Tcomp.

Evaluated, tested, collected, analyzed new and enhanced hardware features such as antenna.

Education

Bachelor of Science (BS), Electrical Engineering, Marquette University, Milwaukee, WI

Company Sponsored Training

Six Sigma Yellow Belt Certification

Country of Citizenship

United States

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