Sales Management
Resume:
Michelle
Wilson
Dee
Drive
Montgomery,
AL
36116
************@*****.*** LEADERSHIP
QUALITY
CONTROL
MANUFACTURING SUMMARY
Results- driven
leader
with
over
25
years
broad- spectrum
production
experience
managing
and
directing employee
to
achieve
maximum
efficiency,
quality
and
productivity.
Highly
adept
at
working
in
very
stressful, high
pressure
environments
while
delivering
superior
customer
service.
Areas
of
strength
include:
• Employee
Leadership
• Quality
Control
• Hazardous
Waste
Management
• Customer
Service
• Sales
Productivity
• Training
and
Development
• Team
Building
• Inventory
Management
• Shipping
and
Receiving
• OSHA
Regulations
• Cost
Reduction
• GCS
Console
• SAP
• Microsoft
Office
Suite
• Office
Administration
• Communication
EDUCATION
Faulkner
University
Montgomery,
AL
• Master
of
Science
in
Management,
currently
enrolled
–
classes
begin
Jan.
2015 Troy
University
Montgomery,
AL
• Bachelors
in
Applied
Science
of
Resource
Technology
Management,
Aug.
2015 PROFESSIONAL
EXPERIENCE
Nov.
2011
–
Dec.
2015:
PRODUCTION
PLANNER
ASSISTANT
Glovis
Alabama,
LLC
Montgomery,
AL
• Monitored
LFD
(Last
Free
Date)
on
yard
equipment
and
coordinated
with
operational
support
to
prevent detention
charges
due
to
holding
containers
on
site;
saved
approximately
$20,000
in
detention
and demurrage
charges
by
ensuring
cargo
containers
were
processed
expeditiously.
• Conducted
daily
container
yard
audit
to
verify
inventory
GCS
(Global
Consolidation
System)
&
Actual
and assess
exterior
damages
to
container
cargo
and
yard
equipment;
coordinated
repairs
and
filed
reference reports
as
needed.
• Ordered
and
inspected
leased
trailers
and
categorized
based
on
condition
to
minimize
the
number
of parts
stored
in
warehouse.
• Provided
detailed
information
regarding
damages
to
parts
to
properly
file
insurance
claim.
• Identified
all
inbound
parts
upon
arrival,
ensured
adequate
clearance
for
IT
cuts
to
enter
facility,
and provided
FTZ
(Foreign
Trade
Zone)
reports
to
leadership.
• Analyzed
KPI
(Key
Performance
Indicators)
reports
and
reviewed
inbound
and
outbound
volume, detention
and
damage
reports
to
track
costs,
delays,
physical
inventory
shortages
and
overages
as
well as
to
reduce
overhead
costs.
Apr.
2009
–
Feb.
2012:
PARTS
SALES
MANAGER
Auto
Zone
Montgomery,
AL
• Coached
and
directed
store
employees
on
completing
store
merchandising
tasks,
managing
inventory, and
providing
customer
service
to
maximize
profits.
• Collaborated
with
commercial
department
to
complete
deliveries,
sales
calls,
and
address
customer concerns.
• Trained
and
developed
employees
while
maintaining
sales
productivity,
store
appearance
and merchandising
standards.
Wilson,
Page
2
• Coordinated
employee
schedules,
reviewed
opening
and
closing
procedures
and
provided
feedback
to management
and
loss
prevention
regarding
performance.
• Operated
cash
registers
and
managed
deposits,
petty
cash,
and
Lane
Accountability. May
2008
–
Jan.
2009:
On- Site
Supervisor
BHS
Harrex
Montgomery,
AL
• Maintained
contact
with
customers
and
quality
managers
to
resolve
issues.
• Offered
staffing
and
management
support
to
vendors
to
fulfill
customer
requests.
• Prepared
employee
files,
facilitated
new
employee
orientation,
and
generated
reports
for
payroll.
• Provided
feedback
in
quality
communication
meetings
regarding
quality
issues,
researched
possible sources
and
performed
testing
in
order
to
resolve
issues,
satisfy
quality
standards
and
meet
deadlines.
• Completed
site
reports
to
track
quality
issues
with
vendor
defective
parts,
charges,
and
ensured accurate
payment.
Jan.
2000
–
Oct.
2005:
PRODUCTION
SUPERVISOR
Sylvest
Farms
Montgomery,
AL
• Served
as
trainer
and
supervisor
for
75
employees
to
ensure
production/yield
requirements
are
met
on a
daily
basis
while
meeting
OSHA
regulations
and
guidelines.
• Ensured
corrective
action
and
performance
improvement
plans
were
administered
consistently
and fairly
to
reduce
turnover
rate.
• Partnered
with
quality
assurance
department
employees
to
satisfy
customer
specifications
and
USDA requirements.
• Enforced
employees’
use
of
safety
measures
and
preventative
maintenance
to
minimize
downtime
and work
related
accidents.
• Completed
daily
production
and
staffing
reports
for
department
to
accurately
reflect
employee headcount
/
downtime
ratio.
• Presented
ideas
during
supervisor
meetings
to
plan
and
implement
process
improvement
strategies such
as
employee
incentive
programs
for
attendance,
cross
training
and
workstation
rotations. OTHER
POSITIONS
HELD
Nov.
2005
–Apr.
2008:
CUSTOMER
SERVICE
SPECIALIST
Panalpina
Montgomery,
AL Oct.
1990- Nov.
1997:
ASSISTANT
SUPERVISOR
Tyson
Foods
Gadsden,
AL Aug.
1988- Dec.
1996:
DESK
SPECIALIST
United
States
Army
Reserve
Montgomery,
AL
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