Michelle

Wilson

****

Dee

Drive

Montgomery,

AL

36116

***- ***- ****

acvzs3@r.postjobfree.com LEADERSHIP

QUALITY

CONTROL

MANUFACTURING SUMMARY

Results- driven

leader

with

over

25

years

broad- spectrum

production

experience

managing

and

directing employee

to

achieve

maximum

efficiency,

quality

and

productivity.

Highly

adept

at

working

in

very

stressful, high

pressure

environments

while

delivering

superior

customer

service.

Areas

of

strength

include:

• Employee

Leadership

• Quality

Control

• Hazardous

Waste

Management

• Customer

Service

• Sales

Productivity

• Training

and

Development

• Team

Building

• Inventory

Management

• Shipping

and

Receiving

• OSHA

Regulations

• Cost

Reduction

• GCS

Console

• SAP

• Microsoft

Office

Suite

• Office

Administration

• Communication

EDUCATION

Faulkner

University

Montgomery,

AL

• Master

of

Science

in

Management,

currently

enrolled

–

classes

begin

Jan.

2015 Troy

University

Montgomery,

AL

• Bachelors

in

Applied

Science

of

Resource

Technology

Management,

Aug.

2015 PROFESSIONAL

EXPERIENCE

Nov.

2011

–

Dec.

2015:

PRODUCTION

PLANNER

ASSISTANT

Glovis

Alabama,

LLC

Montgomery,

AL

• Monitored

LFD

(Last

Free

Date)

on

yard

equipment

and

coordinated

with

operational

support

to

prevent detention

charges

due

to

holding

containers

on

site;

saved

approximately

$20,000

in

detention

and demurrage

charges

by

ensuring

cargo

containers

were

processed

expeditiously.

• Conducted

daily

container

yard

audit

to

verify

inventory

GCS

(Global

Consolidation

System)

&

Actual

and assess

exterior

damages

to

container

cargo

and

yard

equipment;

coordinated

repairs

and

filed

reference reports

as

needed.

• Ordered

and

inspected

leased

trailers

and

categorized

based

on

condition

to

minimize

the

number

of parts

stored

in

warehouse.

• Provided

detailed

information

regarding

damages

to

parts

to

properly

file

insurance

claim.

• Identified

all

inbound

parts

upon

arrival,

ensured

adequate

clearance

for

IT

cuts

to

enter

facility,

and provided

FTZ

(Foreign

Trade

Zone)

reports

to

leadership.

• Analyzed

KPI

(Key

Performance

Indicators)

reports

and

reviewed

inbound

and

outbound

volume, detention

and

damage

reports

to

track

costs,

delays,

physical

inventory

shortages

and

overages

as

well as

to

reduce

overhead

costs.

Apr.

2009

–

Feb.

2012:

PARTS

SALES

MANAGER

Auto

Zone

Montgomery,

AL

• Coached

and

directed

store

employees

on

completing

store

merchandising

tasks,

managing

inventory, and

providing

customer

service

to

maximize

profits.

• Collaborated

with

commercial

department

to

complete

deliveries,

sales

calls,

and

address

customer concerns.

• Trained

and

developed

employees

while

maintaining

sales

productivity,

store

appearance

and merchandising

standards.

Wilson,

Page

2

• Coordinated

employee

schedules,

reviewed

opening

and

closing

procedures

and

provided

feedback

to management

and

loss

prevention

regarding

performance.

• Operated

cash

registers

and

managed

deposits,

petty

cash,

and

Lane

Accountability. May

2008

–

Jan.

2009:

On- Site

Supervisor

BHS

Harrex

Montgomery,

AL

• Maintained

contact

with

customers

and

quality

managers

to

resolve

issues.

• Offered

staffing

and

management

support

to

vendors

to

fulfill

customer

requests.

• Prepared

employee

files,

facilitated

new

employee

orientation,

and

generated

reports

for

payroll.

• Provided

feedback

in

quality

communication

meetings

regarding

quality

issues,

researched

possible sources

and

performed

testing

in

order

to

resolve

issues,

satisfy

quality

standards

and

meet

deadlines.

• Completed

site

reports

to

track

quality

issues

with

vendor

defective

parts,

charges,

and

ensured accurate

payment.

Jan.

2000

–

Oct.

2005:

PRODUCTION

SUPERVISOR

Sylvest

Farms

Montgomery,

AL

• Served

as

trainer

and

supervisor

for

75

employees

to

ensure

production/yield

requirements

are

met

on a

daily

basis

while

meeting

OSHA

regulations

and

guidelines.

• Ensured

corrective

action

and

performance

improvement

plans

were

administered

consistently

and fairly

to

reduce

turnover

rate.

• Partnered

with

quality

assurance

department

employees

to

satisfy

customer

specifications

and

USDA requirements.

• Enforced

employees’

use

of

safety

measures

and

preventative

maintenance

to

minimize

downtime

and work

related

accidents.

• Completed

daily

production

and

staffing

reports

for

department

to

accurately

reflect

employee headcount

/

downtime

ratio.

• Presented

ideas

during

supervisor

meetings

to

plan

and

implement

process

improvement

strategies such

as

employee

incentive

programs

for

attendance,

cross

training

and

workstation

rotations. OTHER

POSITIONS

HELD

Nov.

2005

–Apr.

2008:

CUSTOMER

SERVICE

SPECIALIST

Panalpina

Montgomery,

AL Oct.

1990- Nov.

1997:

ASSISTANT

SUPERVISOR

Tyson

Foods

Gadsden,

AL Aug.

1988- Dec.

1996:

DESK

SPECIALIST

United

States

Army

Reserve

Montgomery,

AL

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