Customer Service Sales
Resume:
SCOTT ALLEN BROWN
Olathe KS, 66062
SUMMARY
Successful track record in the performance of technical job duties. Functioning in a team leadership role. Strong work ethic. A history of being an enthusiastic and capable performer have led to progressively responsible job assignments. Seeking to utilize current skills and abilities in a technology setting that emphasizes teamwork and rewards positive performance.
PROFESSIONAL EXPERIENCE
Parts/Customer Service August 2007 to 2016
Marel, Lenexa, Kansas
Take parts orders via phone, fax and email for a meat weighing and portioning manufacturer. Customers are worldwide and monthly parts sales are $1.8 Million. Specializing with the Intralox belts and the Portion Cutters. Assist customers with problems with parts or emergency shipments.
Take customers call and orders over the phone, fax and email.
Provide customer service to ones that need assistance.
Purchase parts from domestic and international venders.
Sort out problems that customers are having.
Set up new belts that are to be ordered by customers for their machines.
Sales of the Intralox belts to customers.
Belt expert for the parts office.
Coordinate emergency shipments for customers that machine has gone down.
Assure the quality of the parts is the best.
Parts Technician November 1996 to 2007
Monosem, Lenexa, Kansas
Process and ship orders for an agricultural equipment manufacturer with customer’s nationwide and annual sales in excess of $8.5 million. Started as an assembly technician and promoted in 1999 to a position of increased responsibility based on positive job performance.
Coordinate parts department with $300,000 inventory ensuring that customer orders are accurately filled in a timely manner.
Utilize on-line shipping software to track customer shipments.
Utilize computerized purchase requisition system to streamline parts ordering process.
Lead company inventory control efforts by implementing systems to maintain accurate accounting for inventory on a daily and annual basis.
Facilitate company participation at trade shows including setting up marketing displays and presenting product information to customers.
Assure quality product assembly by assembling customer equipment to specific company standards.
Function as a team leader in daily operations including product assembly, trade shows, and inventory management.
Sales and Program Supervisor July to November 1996
Bally Total Fitness Center, Independence, Missouri
Marketed fitness programs to potential members. Coached individual clients to help them improve their level of physical fitness through individualized fitness programs. Taught new member orientation sessions and a nutrition education class.
EDUCATION
Bachelor of Science degree in Sports Management, Southwest Baptist University, Bolivar, Missouri. May 1995.
Graduate studies in Exercise Science, Central Missouri State University, Warrensburg, Missouri.
September 1995 to May 1996.
ACTIVITIES AND INTERESTS
Family and Community Activities Participation in Team Sports Computers Coaching Youth Sports Weight Lifting Reading
Cub Scouts Church Usher Church Youth Group
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