Customer Service Administrative Assistant
Resume:
TYLER BIGHUM
New York, NY 10032
E-mail: *****.******@*****.*** Mobile: 267-***-****
EXPERIENCE: Fordham Law School New York, NY
**/**- ******* ************** ****stant – Contract
Updates materials, guides, and resources to conform to new hiring procedures.
Coordinates law school events and assists with creating associated marketing materials.
Ensures that all American Bar Association (ABA) reporting is up to date.
Supports both law school students as well as faculty in the front office, when needed.
The Barnes Foundation Philadelphia, PA
10/14 – 04/16 Administrative Assistant
Provided administrative support to the Director’s Office, including photocopying, mailing, errands, files, and organizational support related to the museum.
Handled light bookkeeping duties including preparing accurate department payroll accruals.
Researched and coordinated information for the Director as needed; analyze and prepare graphic materials and PowerPoint presentations for meetings and lectures.
Assisted the Museum Director with financial data and budgets required for grant applications.
Arranged agendas and materials for scheduled meetings of the museum Board and committees.
Supervised Visitor Service Leads in their daily duties.
Helped staff facilitate and coordinate museum activities.
Spearheaded fundraising effort for Make-A-Wish Foundation charity event held annually.
Maintained and update the membership database; process dues and donations, including annual renewals and new member solicitation.
Took responsibility for all aspects of cash control, including preparation of all necessary cash reconciliation reports for the business office.
The Barnes Foundation Philadelphia, PA
05/14 – 10/14 Visitor Service Coordinator
Demonstrated superior service in greeting and assisting guests at The Barnes Foundation.
Set a professional standard for all Visitor Service Associates and mentored staff as appropriate.
Coordinated and oversaw Admission and Retail operations during special events.
Assisted in the distribution of marketing materials.
Implemented new policies and procedures to create a enhanced environment for visitors and donors.
Provided information on Museum exhibits and activities to enhance the visitor experience.
Maintained current working knowledge of the daily operations and maintenance requirements for the admissions and cash handling systems.
Prepared and presented information regarding the Museum’s daily and weekly events so that staff and volunteers understood and were able to communicate clearly and accurately to assist visitors.
Trained new employees on company customer service policies and service level standards.
Processed and sold tickets for gallery admission, docent-led tours, and programs using excellent customer service and sales skills.
Created and maintained signage through the interior and exterior of the building.
Managed a wide variety of customer service issues quickly and efficiently.
EDUCATION: Temple University – Tyler School of the Arts Philadelphia, PA
Bachelor of Arts – Art History
Concentration on Impressionism, Post-Impressionism modern art
Minor – Principles of Marketing
The Barnes Foundation Philadelphia, PA
Advanced Principles of Visual Literacy
Explores the entire Barnes Foundation collection while learning how to read the visual languages of art by identifying and observing the elements, content, and styles in paintings and other media.
SKILLS:
Microsoft Office Suite including Word, Access, and Excel
Fluency in Adobe Photoshop
QuickBooks
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