Customer Service Medical
Resume:
Marsha A. McMahan
**** ***** **. **, *******, AL 35603 Cell 256-***-**** **********@*****.***
Professional Summary
Patient Access Coordinator offering over 11 years’ experience in the medical field. Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Driven to provide first rate administrative support for fast-paced operations. Meticulous data collector with advances administrative and customer service skills. Experienced caregiver with eleven year history in high volume environments. Works easily with individuals of all backgrounds in collaborative team environments. Seeking to support healthcare operations with advanced organizational and problem solving abilities.
Skills
Data entry Positive Attitude
Business correspondence Exercises good judgment
Maintains strict confidentiality Health Care
Critical thinking Document scanning
Meticulous attention to detail Customer service
Organizational skills Patient information
Professional demeanor Medical terminology
Time management Patient account representative
10-Key proficiency Prepared patient charts
Typing skills Office Management skills
HIM HIPPA Compliance
Strong planning skills Medical Assistant-NO DEGREE
Maintained patient financial confidentiality
Work History
Biller, 07/2015 - 06/2016
Encore Rehabilitation Central Billing Office - 251 Johnston St SE, Decatur, AL 35601
Managed collection claims for unpaid bills of debtors.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Accurately posted and sent out medical claims.
Submitted electronic/paper claims documentation for timely filing.
Responded to correspondence from insurance companies.
Posted and adjusted payments from insurance companies.
Identified and resolved patient billing and payment issues.
Confidently and adeptly handled claim denials and/or appeals.
Printed and reviewed monthly patient aging report and solicited overdue payments.
Prepared billing correspondence and maintained database to organize billing information.
Maintained strict patient and physician confidentiality.
Adeptly managed a multi-line phone system and pleasantly greeted all patients/callers.
Receptionist
Winsett Financial- 2418 Old Moulton Rd, Decatur, Al 35603
Examined, categorized and sorted incoming documents.
Maintained physical and computer-based filing systems.
Tracked incoming and outgoing files and materials.
Located missing file materials.
Responded to internal and external requests for information.
Upheld confidentiality of all information.
Greeted clients.
Scheduled tax appointments.
Adeptly managed a multi-line phone system and pleasantly greeted all callers.
Patient Access Coordinator (Surgery Department), 05/2003 - 11/2014
Parkway Medical Center - 1874 Beltline Rd SW, Decatur, AL 35601
Examined, categorized and sorted incoming documents.
Tracking incoming and outgoing files and materials.
Located missing file materials.
Responded to internal and external requests for information.
Followed-up with staff and customers regarding missing or needed information.
Adhered to all related company policies and government regulations.
Prepared new files.
Implemented improvements to file systems and procedures.
Upheld confidentiality of all information.
Collected patient data.
Verify insurance/copays/deductibles.
Collect copays/coinsurances/deductibles.
Prepare surgery charts.
Patient and family care.
Scheduled appointments for surgery/pre-testing.
Education
Calhoun Community College - Tanner, AL
Put on hold: Dental Assisting
High School Diploma:
1993
A.P. Brewer High School - Somerville, AL
References
Ted Winsett Pastor
2418 Old Moulton Rd, Decatur, AL 35603 256-***-****
Joyce Ratley Retired, Decatur City Board of Education
115 Hidden Creek Dr, Trinity, Al 35673 256-***-****
Roxane Crisler RN
365 Whitlow Rd, Decatur, AL 35603 256-***-****
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