Customer Service Project
Resume:
Ft. Meade, MD *****
Home 301-***-****
Cell 301-***-****
*******************@*****.***
R. Michelle Wallace
Lead Administrator
Skills
Responsible for the comprehensive and timely administration of all project related documentation and information. My primary role of the Administrator is to represent the Owner and/or Architect in all project meetings and other field matters relating to the construction of the project. References
Furnished upon request.
Work experience
[2010-Present] Gensler Washington, DC
Executive Administrator
Assist Architects with Construction phase of project by processing and tracking all Submittals, RFI, Sketches, and Change orders.
Assist General Contractor with review of outstanding submittal items and expediting information.
Attend weekly progress meetings and record meeting minutes.
[2009-2010] Lerch Bates, Inc. Bowie, MD
Lead Administrator
Responsible for preparing all Elevator Maintenance Reports
Editing and formatting all proposals and specifications.
Office Clerical duties: to include, answering telephones, submitting invoices for payment. Scheduling office lunch and learns. Assisting Vice President with all travel arrangements and budget projections.
Assist Regional Manager and Project Managers with all site visit reports and punchlist.
Creating O & M Manuals.
Marketing management, Creating document portfolios for presentations.
[ 2006-2009 ] Smithgroup, Inc. Washington, DC
Construction Administration/Contract Administration
Responsibilities include the transmission of large quantities of paper work and project documentation, particularly AIA standardized legal documents. Proposal Requests, Change Orders, Transmittal Letters and A.S.I.s.
Train project coordinators on CSI specifications and manuals and conducted training classes for CDT certificates.
Assist Construction companies with various project scheduling duties such as reviewing outstanding deliverables, attending progress meetings.
Review and Edit Specifications for design phase process.
Assist Architects and Engineers with Construction Phase of project by processing and reviewing submittals, which includes electronically tracking all outstanding submittals and RFI’s using system intranet database and/or excel spreadsheet. Review all product data submittals. Quality check all submittals to ensure proper procedures and standards have been met. Intercepting Means and Method submittals not requested by Contract Documents. Record keeping of all CCD’s, sketches.
Attend progress meetings to discuss construction phase and review any outstanding issues with Architect. Conduct site observation and take photos of site progress.
Conduct CA procedures presentation to design team during pre- construction meetings.
Coordination between the architectural work and work of engineering and other involved disciplines for the Project.
[ 2005-2006 ] Syska Hennessy Group Fairfax, VA
Office Administrator
Perform various duties associated with office management such as: Updating licenses for Engineering staff, Process project revenue report and billing, Supervise Administration staff, Monitor upcoming projects with GSA.
Assist MEP Engineers with Construction phase of projects by processing all submittals.
Editing and formatting specifications Including Specification for NASA
Preparing Site observation reports.
Assist with project close out.
Assist with researching for narratives, as well as create documents for narratives.
General Office responsibilities: Answering phones for front desk personnel. Contract documentation filing. Arranging travel for Engineers, Prepare meeting minutes.
[ 2003-2005 ] Vanderweil Engineers Alexandria, VA
Administrative Assistant
Assist Engineers with HVAC, Plumbing & Electrical specifications by editing and reformatting. Ensuring that the specifications are delivered to Architect by deadline.
Editing and formatting specifications including Specification for NASA
Providing outstanding customer service to project clients.
Assist corporate office with A/R issues.
Prepare revenue projection spreadsheets with Project Managers and made monthly update changes accordingly.
Reconciled trial bills and invoices for our regional office.
Assist Office Manager with various daily tasks.
Processed submittals for projects including stamping and signing of all drawings.
Assist Company President and Vice President with various tasks including creating several volumes of Quality Control Manuals.
[ 1995-2003 ] The Dermal Group Chantilly, VA
Customer Service Manager/Executive Assistant
Oversee staff of 15 customer service reps in a high call volume center. Interview potential candidates for customer service department positions. Conducted annual reviews and merit recognitions. Made management decisions with customer inquiries and resolve issues effectively. Processed and created all spreadsheet reports indicating daily sales and projections.
Created and process revenue projections for sales staff, communicated with sales staff with daily sales. Assist whenever necessary to reach sales goals by giving product presentations to potential clients.
Assist Vice President on various tasks including trade show presentations, creating marketing portfolios and resumes.
Field trips to various clients to ensure proper product representation.
Assist Finance Department with all aspects of Account Receivable issues.
Education
[ 1976-1980 ] Bergen Community College Hackensack, NJ Business Management
[ 1980-1985 ] Interboro Institute New York, NY
Administration & Finance
2010- Liberty University Online Degree Program
Certifications
[ 2005] Construction Specifications Institute Alexandria, VA Construction Document Technician
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