Manager Service
Resume:
Fort Wayne, IN *****
************@*****.***
Carol A. McKinney
Objective
Position that utilizes my administrative expertise, vision, people skills, creativity and problem-solving abilities to define organizational objectives.
Experience
March 2016 May 2016 Professional Consulting Group Boston, MA
Onsite Surveyor
•Conduct onsite assessments for compliance with the new HCBS rule for all Medicaid Waiver Assisted Living, Adult Day Care and Adult Family Care entities in the northern half of Indiana.
•Document issues of noncompliance for further review by the Indiana Division of Aging
August 2015 March 2016 Bowen Center Fort Wayne, IN
Residential Services Provider/In-home Therapist
•Provided rehabilitation and in-home counseling to clients who are diagnosed with one or more mental health related issues
•Planned and coordinated activities that address specific mental health need
•Implemented objectives contained in the person-centered treatment plan
•Documented progress and recommend specific modification to the treatment plan
•Prepared required documents for outside agencies, i.e., DCS, Probation
•Conducted intake interviews with clients in need of services
December 2012 May 2014 Liberty of Indiana Fort Wayne, IN
Surveyor
•Conducted person-centered surveys (PCCTs, MFPs, NCIs) for the Indiana Division of Aging (DA) and the Indiana Division of Disability and Rehabilitative Services (DDARS)
•Completed Provider Compliance surveys for DA and DDARS
•Performed complaint investigations for DDARS and issued citations if the provider was out of regulatory compliance
April 2008--February 2012 Hosteria Troje Cotama Otavalo, Imbabura, Ecuador
Owner-Manager
•Oversaw the operation and staff of a healing and retreat center which hosted international guests who came to Ecuador to study indigenous spirituality and healing modalities.
•Had complete supervisory authority over a staff of 10
•Made all the arrangements for groups including transportation, outings, meals and lodging.
•Handled all the marketing and advertising for the retreat center.
•Arranged workshop presentations which included solicitation of workshop presenters and development of workshop materials for the attendees.
January 2008 April 2008 Liberty Healthcare Corporation Beatrice State Developmental Center Beatrice, NE
Deputy CEO Professional and Transitional Services
•Provided interim administrative oversight and direction to case managers, therapists and the transition coordinator at a large state facility for individuals with intellectual disabilities and related conditions.
•Worked with department heads to formulate a plan to achieve substantial compliance with Title XIX regulations.
•Made weekly recommendations to the facility CEO on key issues that jeopardized the optimal operation of the facility.
•Developed a comprehensive reorganization and consolidation plan designed to help alleviate severe staffing shortages experienced by the facility.
•Worked in collaboration with state office officials to ensure the health and safety of the individuals supported were maintained while the facility was appealing federal decertification.
•Served as a member of the Management Team.
May 2005 May 2007 Liberty Healthcare Corporation Fort Wayne State Developmental Center Fort Wayne, IN
Assistant Facility Director Professional and Transitional Services
•Provided administrative oversight and direction to case managers, therapists and transition coordinators at a large state facility for individuals with intellectual disabilities and related conditions.
•Assured service areas remained in compliance with applicable state and federal standards, as well as, Department of Justice requirements governing the downsizing and closure of the facility.
•Assisted in the development of a comprehensive facility privatization and closure plan.
•Ensured individuals transitioning from the facility to the community received appropriate training and services to ensure a successful placement.
•Ensured transitions were completed in an efficient, timely manner in accordance with best practices in the field.
•Worked in collaboration with state office officials to ensure community supports were adequate to ensure the health and safety of individuals.
•Acted as Executive on Call in a rotational status.
•Served as a member of the Facility Management Team.
April 2004 October 2004 Liberty Healthcare Corporation Muscatatuck State Developmental Center Butlerville, IN
Mentor/Manager
•Provided program oversight and administrative direction to professional and paraprofessional staff at a state-operated ICF-MR that had been ordered by the Department of Justice to close.
•Provided training to staff individually and in group settings on issues relative to client rights and the active treatment process.
•Directed and supported the interdisciplinary team process to ensure the rights of the individual were protected in an environment that promoted freedom of movement, self-determination and individualization.
•Provided feedback to the Superintendent on program initiatives that would provide a more meaningful life for the individuals supported at MSDC.
•Served as a member of the Executive Cabinet.
September 2001 April 2004 Rio Grande State Center Harlingen, TX
Administrator of Mental Retardation Services
•Provided administrative oversight and program direction to a 110 bed, state- operated ICF-MR.
•Provided direct supervision to a professional/paraprofessional staff of 8 and administrative supervision to 104 frontline staff.
•Recruited professional OT/PT and SLP service providers and developed a framework in which to provide supports.
•Administered an operating budget of 4.7 million dollars.
•Instituted a frontline case management system that ensured the individuals we supported were advocated for by a staff who knew them well.
•Revamped the service delivery system to ensure all individuals participated in paid work until they reached retirement age.
•Worked with parents and advocates to implement a coed living situation campus-wide which provided living situations that promoted independence in an environment consistent with the individuals developmental needs and behavioral challenges.
•Implemented the Universal Enhancement philosophy of service delivery to ensure individuals were supported in an environment which respected personal choices, strengths and self-direction.
February 1999 November 2001 OKDHS--Developmental Disabilities Services Division Oklahoma City, OK
State Health Services Administrator
•Planned future health services program directions and methods of implementation.
•Evaluated overall provider performance in the area of health service delivery to consumers in the community, in group homes and in institutions.
•Tracked and analyzed data relevant to health services programs. Identified systemic problems and recommended changes.
•Initiated DDSD policy in the areas of consumer deaths, psychiatric hospitalizations and nutritional services.
•Evaluated for substantial compliance with federal court mandates in the health services area. Recommended changes as needed to ensure compliance was achieved and maintained. Prepared monthly court reports.
•Provided administrative oversight in the death review process. Tracked recommendations to completion through changes in policy, procedures or contract standards.
•Developed policy and procedures related to end of life issues including hospice, advanced directives and DNR.
•Provided state office oversight to area professional services staff in physical-nutritional management.
•Member of oversight & compliance committee for Liberty Healthcare Greer Center privatization contract.
April 1997 February 1999 OKDHS--Developmental Disabilities Services Division Oklahoma City, OK
Project Manager
•Managed professional project team in the validation of compliance with the goals and objectives of the 1989 Homeward Bound consent decree.
•Provided the OK Attorney General relevant data and documentation to substantiate individual class member compliance to court conditions.
•Identified internal and external systems issues which prevented substantial compliance with the Federal court order.
February 1995 April 1997 Southern OK Resource Center Pauls Valley, OK
Assistant Resource Center Administrator
•Administered program budget of 20+ million dollars.
•Managed institutional unit coordinators, professional services department heads, a food service manager and provided administrative oversight to 475 residential and food service staff.
•Targeted areas where significant monetary savings could be made and provided plan for the downsizing of residential services
•Evaluated and amended facility operating policies and procedures.
•Instituted best practices in the service delivery system.
•Created Quality Oklahoma work teams to address facility practices and was awarded a governor's commendation for the Lunches to Work initiative.
•Facilitated community placement for targeted individuals.
•Provided oversight and direction to all Center habilitation programs.
March 1993 January 1995 Oklahoma State Department of Health Oklahoma City, OK
Health Facilities Consultant
•Functioned as Qualified Mental Retardation Professional (QMRP) for the Title XIX state survey team.
•Determined if private and public ICFs-MR were in compliance with the Federal regulations and state licensure requirements.
•Investigated client deaths and allegations of abuse and neglect in licensed facilities.
•Conducted statewide training on various elements of the active treatment process.
December 1991 March 1993 The Hissom Memorial Center Sand Springs, OK
Institutional Unit Coordinator
•Planned, developed, implemented and coordinated active treatment programs for 48 individuals with developmental disabilities.
•Provided administrative oversight of 85 direct support and paraprofessional staff. Provided direct supervision to 12 supervisory and professional staff.
•Coordinated service delivery between internal and external providers.
•Assisted in the development and implementation of residential service policies and procedures.
•Continuously evaluated programs to bring about a more effective service delivery system.
•Ensured unit compliance with ICF-MR/ACDD standards and state licensure requirements.
•Investigated mistreatment allegations.
•Served as QMRP: 24 hour on-call status.
January 1992 November 1992 Spartan School of Aeronautics Sand Springs, OK
Instructor
•Served as a part time English instructor in the school’s associate degree program which had an instructional emphasis on grammar and composition.
November 1990 December 1991 Hissom Memorial Center Sand Springs, OK
July 1989 April 1990
Habilitation Team Manager
•Provided case management services to men and women with developmental disabilities. Oversaw the writing of individualized habilitation programs.
•Supervised a professional staff of 6 and a direct support staff of 30.
•Served as team liaison with area schools.
•Ensured client objectives were in-service, implemented and monitored in a manner most conducive to skill development.
•Ensured compliance with applicable state and federal regulations.
•Investigated mistreatment allegations.
August 1988 July 1989 Washington County Health Dept. Bartlesville, OK
Psychological Assistant
•Provided psychological testing/counseling services to children and families.
•Provided in home psychological services to families deemed at risk.
•Provided expert testimony in child abuse/neglect cases.
•Determined In Need of Treatment and In Need of Services for adolescents in the juvenile justice system.
•Authored, managed and implemented child abuse prevention grant targeting counties in northeastern OK.
August 1987 May 1988 Alamogordo Mid-High School Alamogordo, NM
Teacher
•Taught sophomore communication skills and English.
•Developed curriculum to comply with state mandate for communication skills training.
December 1985 August 1987 Mescalero Community Services Mescalero, NM
Clinical Director
•Oversaw the clinical operations of a 12 bed chemical dependency unit and mental health services for the Mescalero Apache Tribe.
•Authored and managed Title II and Title X federal grants for families at risk.
•Provided quality assurance for all treatment programs.
•Supervised a staff of eight (8) professional and paraprofessional counselors.
•Worked with the chemically dependent and/or mentally ill and their families in evaluation, counseling and testing modalities.
•Worked jointly with the tribal court system in family reconciliation and custody issues.
•Conducted adolescent groups in area schools.
August 1984 January 1986 Carrizozo High School Carrizozo, NM
Teacher
•Taught high school English to juniors and seniors.
•Oversaw the preparation and publication of the high school yearbook.
Education
1984--1987 New Mexico State University Las Cruces, NM
•Doctoral work in counseling psychology.
•GPA: 4.0
1982--1983 University of New Mexico Albuquerque, NM
•MA in counselor education.
•GPA: 3.9
1975--1977 Western Oregon State College Monmouth, OR
•BA in secondary education – language arts/social sciences
•AAUW Senior Woman of the Year – Humanities
•GPA: 3.97
•Graduated Summa Cum Laude
Professional Achievements
2002-2003 President, Region V AAMR Administration Division
2001--2002 President, Region V AAMR
2000--2001 President-Elect, Region V AAMR
1999--2000 Vice President, Region V AAMR
1996--1999 President, Oklahoma Chapter AAMR
1995--1999 Editor, South Central Journal, Region V AAMR
Licenses
Oklahoma State Department of Education Teaching Certificate #118356 Grammar/Composition, World Literature, Democracy, Sociology/Anthropology (expired 1999)
State of Oklahoma License for Nursing Home Administrators #2485 (1995-2009)
Extracurricular Activities
Member of: AAIDD
Hobbies: gardening, reading, swimming, traveling, bird watching, drumming
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