James Johnson **** St. Johns Place, Apt. ***C Brooklyn, NY 11213

917-***-**** acvzjz@r.postjobfree.com

EDUCATION / CERTIFICATIONS:

Spertus Institute, Chicago, IL 08/2014

Master of Science Degree in Nonprofit Management

Grant Writing Certification 04/2013

Rutgers University, New Brunswick, NJ 05/2012

Bachelor of Arts Degree in Social Work

Essex County College, Newark, NJ 06/2009

Associate of Arts Degree in Social Science

SKILLS:

MS Office Suites, Visio, Photoshop, Chem Draw,

ADEPT, Right Now

Adobe Acrobat, Razors Edge, Internet Explorer,

Type 70 75 WPM

Social Media (Twitter, Facebook)

EXPERIENCE:

Metropolitan Transit Authority (consultant), New York, NY 4/2015 Present

Staff Analysis I

Resolve customer complaints via phone calls and hardcopy letters.

Suggest modifications to customer transports to make their trips more efficient and less time

consuming.

Research and analyze customer trip history via online database (ADEPT).

Create reports to investigate driver compliance with Access-A-Ride policy and forward them to

Paratransit Contract Management.

Notify Standards and Compliance Department when vehicles are not up to standard.

Educate customers of Access-A-Ride guidelines, policies and procedures to ensure safe and

efficient transport.

Robert Half Legal, Chicago, IL 11/2012 06/2014

Administrative Assistant

Provided administrative support to high volume law firms; managed multi-line phone system

Database management, word processing

Hyacinth Aids Foundation, New Brunswick NJ 09/2011 05/2012

Case Management Intern

Cultivated neighborhood relations with community members, faith-based organizations, similar

agencies and other health care organizations in order to gain support for agencys mission.

Identified, monitored and tracked client successes, failures and drug/alcohol relapses and, if

needed, implemented new plan of action.

Referred clients to local human services, medical and mental healthcare providers, support groups,

food panties, employment services and other supportive agencies.

Recertified clients for housing subsidy via the Housing Opportunities for People Living with Aids

program.

Advocated for clients and fought for social policies that would have a positive impact on their

overall growth which included their physical, mental, spiritual and financial well-being.

Nurtured and empowered clients to become more proactive in their health.

Scheduled and prepared successful health education presentations through films, as well as lectures

and discussions with local health educators, pharmacies and drug companies.

Worked closely with LCSW and participated in weekly meetings to discuss client obstacles,

barriers and ethical dilemmas and ways in which they could be addressed.

James Johnson 1329 St. Johns Place, Apt. 403C Brooklyn, NY 11213

917-***-**** acvzjz@r.postjobfree.com

Gibbons PC, Newark, NJ 07/2004 02/2008

Word Processor

Revised, edited and created legal documents and applying formatting styles and formatting

schemes

Converted documents from PDF to Microsoft Word

Fox and Fox, LLP, Livingston, NJ 04/2003 07/2004

Legal Secretary

Prepared and processed legal documents and papers such as summonses, subpoenas, complaints,

answers, motions, and pretrial agreements as well as all legal tax forms

Mailed, faxed, and arranged for delivery of legal correspondence to clients, witnesses, and court

officials

Made attorney travel arrangements, scheduled meetings and conferences.

Scrinci & Hollenbeck, LLP, Lyndhurst, NJ 07/2001 03/2004

Word Processor

Created, edited and proofread legal documents such as summonses, subpoenas, complaints,

appeals, motions, and pretrial agreements in fast paced word processing department

Created advanced columnar tables with multi-level numbering schemes

Created documents from PDF format to Microsoft Word

Tape transcriptions

Saiber LLC, Newark, NJ 05/1999 07/2001

Word Processor

Created, edited and proofread legal documents such as summonses, subpoenas, complaints,

appeals, motions, and pretrial agreements in fast paced word processing department

Created advanced columnar tables with multi-level numbering schemes

Created documents from PDF format to Microsoft Word

Tape transcription

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