Customer Service Technician

Nicolas Lopez

**** ****** *** ********, ** *****

Mobile 323-***-****

Email: ****.*********@*****.***

OBJECTIVE:

To work in an entry-level position bringing the organization, dedication, responsibility, a good work ethic and a desire to learn.

SUMMARY:

I am a highly motivated individual with a proven ability to learn quickly, create, implement, and maintain procedures both old and new in any environment. I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. In addition to my strong commitment and desire to succeed in every assigned task, I am able to work independently or as a team, with a unique ability to communicate effectively on all levels.

EDUCATION:

Universal Technical Institute (UTI) – Rancho Cucamonga, CA Diploma Graduated: 03/2016

Emphasis: Automotive and Diesel/Industrial Technology

Automotive Engine and Repair

Truck Power Trains

Automotive Power Trains

Professional Service Writing

Truck Brake & Chassis

Hydraulic Applications

Automotive Undercar

Electronic Fundamentals

Electronic Technology

Climate Control

Fuel & Ignition Systems

Brakes

Truck Preventative Maintenance

Automatic Transmissions

Drivability & Emissions

Advanced Diagnostic Systems

Diesel Engines

Power & Performance

Professional Applications

Electronic Diagnostics

Transport Refrigeration

El Rancho High School – Pico Rivera, CA Diploma General Studies

CERTIFICATIONS & TRANSITIONAL SKILLS:

Professionalism

Customer Service Skills

Vehicle Preventive Maintenance Knowledge

Bilingual - Spanish

Adaptable to change

Certified Ford Technician Customer Handling

Windows, Email & Internet

Ability to Learn Quickly

Certified ALLDATA Automotive Information Specialist

EMPLOYMENT:

09/15 – 03/16 Pep Boys GST Montclair, CA

Provide excellent customer service

Perform oil changes

Tire installations

Perform alignments

01/15 – 07/15 America’s Tires Tire Installer Fontana, CA

Perform tire changes

Provide excellent customer service

Maintain shop clean at all times

4/14 – 01/15 Jiffy Lube Lube Technician Downey, CA

Inspections, oil changes, and installations

Tires, alignments, customer service

Maintaining cleanliness of shop at all times

Contact this candidate