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ALEJANDRO J. YEPEZ

619-***-**** • acvzhy@r.postjobfree.com

www.linkedin.com/in/alejandrojose2016

OBJECTIVE

To strive for excellence, to work in such an environment that will enhance my knowledge and career, where I can perform my IT Technical Support/Management skills according to my strong caliber and efficiency. TECHNICAL SUPPORT PROFESSIONAL

Highly skilled, innovative, and multilingual IT professional successfully utilizes troubleshooting and system networking skills to ensure customer satisfaction and retention. Experienced in end-to-end contract fulfillment, including post-installation and quality assurance. Successfully navigates fast-paced, deadline-driven technological landscape while providing expert technical support and network administration. Values teamwork and collaboration, and embodies leadership. AREAS OF EXPERTISE

Experience working within parameters of security clearance to fulfill Defense Contract Management Agency projects and work assignments.

Oversight and coordination of all aspects of system installation, configuration, and deployment, including testing program compatibility, training end-users, and post-installation follow-up.

Skilled team leader who successfully manages multiple tasks to ensure on-target completion of deliverables.

Leverage outstanding interpersonal and communication strengths to users, troubleshoot system issues, and ensure client satisfaction.

TECHNICAL PROFICIENCIES

Platforms: Windows, Linux/Unix

Tools: Configuration Network/Computer System Utilities, System Configuration, Internet Configuration, Local Area Network; Microsoft Office, Symantec, and all related computer science tools.

Hardware/Software: Great Knowledge and Experience in Computer HP/Dell storage devices. Plus, having skills in applications software, system software, and operating systems and all the utilities that enable the computer to function. PROFESSIONAL EXPERIENCE

Robert Half Technology, San Diego, California (03/2016 – 05/2016) IT/Help Desk Support for Harvest Meat Company

Maintain and monitor end-user workstations and productivity for network users. Performs a variety of maintenance, software installation, end-user support, troubleshoot computer problems when arises and training tasks. Provide support to staff on all company-supported applications by performing responsibilities in accordance with all company standards, policies and procedures. Obtaining great experiences with Microsoft Windows Server 2008/2012; experience in Microsoft Active Directory, Citrix Environments, Microsoft Exchange Server, and Knowledgeable in Microsoft Office Suites. ALEJANDRO J. YEPEZ

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Have good oral, written, interpersonal, and customer service skills. Work well under pressure with a high degree of independence and accuracy. Ability to effectively prioritize and execute tasks in a high-pressure environment

ABBTECH Professional Resources, Inc., San Diego, California (01/2016 – 01/2016) Dell Advanced Technician

Executing customer's Dell PC Refresh and OS Migration of their end user environment and assist customer with configuring a light touch deployment solution, as well as providing managed deployment services at Customer locations. In Addition, the engineering resources configure an automated and optimized deployment process to support light-touch PC replacement and/or in-place migration scenarios. This optimized deployment process was subsequently leveraged by my behalf to execute the deployment services under the coordination of Customer Program Management. Post-Customer Technical Support face to face. HEWLETT PACKARD COMPANY, San Diego, California (01/2012 – 11/2015) Field Technical Spt Cons II/Deployment Supervisor

Managed, trained, and provided coaching to technicians tasked with performing system integrations, maintenance, and migrations on approximately 4,000 new computer seats per year. Oversaw all aspects while working in close liaison with government personnel, Hewlett Packard Logistics, and the Deployment’s Technician team. Worked independently or collaborated with team members to resolve cross-technology issues such as network connectivity, and recommended modifications to reduce end-user problems.

• Contributed to cost-saving measures by providing thorough, proper training on computer systems for approximately 30 people.

• Performed regular system updates to ensure equipment reliability and supervised development, controlling average cycle time by 30%–50%.

• Recognized by leadership for exercising cost-saving initiatives during business travels, saving the company an average of 20% per trip compared to other field technicians. IT Field Service Technician

Utilized fine-tuned troubleshooting skills to provide customer field support for nonstandard systems, such as performing installations, and configuring hardware, software, and network components. Identified opportunities for improvement through data analysis and implemented solutions that met user objectives, contributing to client satisfaction.

• Provides support for nonstandard or specialized systems including proactive and reactive troubleshooting. Works within strict time scales and elevates incidents within defined time windows.

• Apply technical knowledge to eliminate recurring incidents

• Configure system hardware, software and network components to meet established standards with assistance.

• Perform installations, configurations including security and patch deployment.

• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.

• Work effectively in a multicultural environment.

• Respond to service, product, technical, and customer-relations questions.

• Ability to resolve or assist in the resolution of complex customer problems. ALEJANDRO J. YEPEZ

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• Able to apply basic management skills in planning, problem solving, solution innovation, analysis.

• Able to demonstrate good oral, written, and telephone communication skills.

• Ability to build and maintain relationships with customers, peers, and support partners.

• Able to provide some proactive account understanding of the Customer's system environment

• Ability to work in a team environment and Great Teamwork by assisting co-workers.

• Ability to learn and adapt quickly, multi-task, and work independently.

• Ability to read and understand blueprints and maps

• Well organized, able to work effectively under pressure.

• Reliable professional with meticulous attention to detail.

• Advance knowledge in Excel, Word, Outlook and various office programs THE EXPERTS, INC., San Diego, California

IT Deployment Technician (09/2009 – 11/2011)

Coordinated all aspects of installation roll-out projects for Navy Marine Corps intranet, including outlook and peripheral configurations, data transfer migration, and assisting with post-installation follow-up and troubleshooting.

SKILLSTORM, San Diego, California

NMCI IT Help Desk Analyst Specialist (12/2006 – 04/2007) Provided superior customer support through remote of Blackberry devices, and creating and managing service tickets. Supported Tier 1 and Tier 2 of PC OS, networking, shared drive permissions, and Microsoft Office 2003.

ZEROCHAOS/NAVY REGION SOUTHWEST, San Diego, California Staging Technician (11/2004 – 10/2006)

Performed all aspects of equipment staging, including build, maintenance, repair, and inventory. Worked in close collaboration with manager and supervisors to maintain smooth operation of staged computers, and performed troubleshooting when necessary. Oversaw and reviewed all stages of software installation, and provided quality assurance.

ADDITIONAL EXPERIENCE

IT System Engineer for QUALTECH INC., SAN DIEGO, CA (2009) IT Technician for SOTEC RESOURCES., SAN DIEGO, CA (2008-2009) IT Deployment Technician for DATA STRATEGIC SYSTEMS, SAN DIEGO, CA (2007) EDUCATION, TRAINING AND GOALS

UNITED EDUCATION INSTITUTE, San Diego, California

Diploma in Computer System Technology (2003)

Received Several Honor Awards Certificates such as perfect attendance, and GPA of 4.0 record SOUTHWESTERN COMMUNITY COLLEGE, Chula Vista, California Associate in Science, Electronics (1998)

Certifications

CompTIA Security+ (Expires 9/21/2017)

CASP Certification (Studies Ongoing)

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