Management Customer Service

ERNA DESDER

Provincial address: South Poblacion, Juban, Sorsogon, 4703

Current address: #*** * ***** **., *******, Makati City

Mobile no.: +63-917-***-****

Telephone no.: (02) 618 4704

E-mail address: ********@***.***.** / ********@*******.**

CAREER OBJECTIVE

To contribute to the organizational growth and development of companies (particularly of the local, start-up) by leading, planning, strategizing and cultivating the (a) internal strengths, its manpower, policies, procedures, work instructions and forms, and (b) external strengths by providing comprehensive studies and scenario analysis of the competitors, best industry practices, international and local market behavior, and technological innovations.

As an organizational and development savvy, I am very much adept to developing soft skill training curriculums, depending on the necessity by conducting organizational and operational enquiry. My extensive educational background and industry experience has honed me to become an engaged in the formation of organizational culture and behavior, ensuring the synergy of all organizational and operations aspects of the business.

EDUCATION

University of the Philippines-Diliman School of Labor and Industrial Relations

Diliman, Quezon City

June 2015 and on-going

Masters in Labor and Industrial Relations

University of the Philippines-Diliman School of Labor and Industrial Relations

Diliman, Quezon City

June 2013

Diploma in Labor and Industrial Relations

Bicol University College of Arts and Letters

Legazpi City

Graduated March 30, 2009

Bachelor of Communication Arts major in Journalism, Cum Laude

Academic Scholar from 2005-2009

WORK EXPERIENCE

Corporate Planning Officer Office of the President First Oceanic Property Management, Inc

Makati City

April 2016 - present

First Oceanic Property Management, Inc is the property management arm of three of the major real estate developers in the country: Megaworld Corporation, Suntrust Development, Inc and Empire East Landholdings, Inc.

The extent of my job as a Corporate Planning Officer revolves around three important organizational and operations aspects such as: Planning, Research and Document Control and Records Management.

1.Planning

a.Lead and assist in development of strategic plan (long term, 3 t 5 years) and operations plan (1 year)

b.Monitor and report status of monthly (for Oplan) and annual (for Strat plan) performance.

i.Organize and coordinate the conduct of the annual strategic and business planning cycle.

ii.Ensure full & proper documentation and communication of the strategic and annual business plan using Balanced Scorecard, Strategy Map and Dashboard.

iii.Construct and develop positional/functional organizational structure.

iv.Analyze and propose new corporate systems, procedures and policies.

v.Coordinate, in collaboration with all departments, the preparation and reporting of monthly financial results analysis in collaboration with operations, accounting and other departments.

vi.Managing & coordinating the design & use of the business intelligence system reports (ie existing Billing & collection system) in relation to strategy implementation monitoring and control, and in collaboration with IT and other departments.

vii.Project management as may be assigned on a need basis.

c.Lead the implementation of the strategic and operations plan.

d.Take part in the organization and development/strategic planning undertakings by the functional departments.

2.Research

a.Monitor trends in MERTS (market, economic, regulatory, technological, socio-cultural) which have relevant impact on property management industry.

b.Identify opportunities / challenges in improving service delivery of CHEFS (Customer Service, Housekeeping, Engineering Financial and Admin Services, and, Safety and Security) of each property.

3.Document Control and Records Management

a.Development of the Document Control and Records Management working framework.

b.Custodianship of all official FOPM corporate and customer documents

c.Document Archiving.

d.Mapping of current/existing processes and procedures and undertake process/process owner evaluation.

e.Identification of potential areas of improvements using data gathered in the custodianship of corporate documents.

Management Development Associate Office of the President First Oceanic Property Management, Inc

Makati City

July 2014 – April 2016

First Oceanic Property Management, Inc is the property management arm of Megaworld Corporation, Suntrust Development, Inc and Empire East Landholdings, Inc.

As a management associate, I am working with the newly appointed President of the company and is currently taking charge of ad hoc projects such as organization and is helping out in the development and creation of some the business processes. To be specific, I have created the documents management procedure in accordance with the management mandate of systematizing, simplifying and standardizing the business processes and ensure the smooth flow of the organizational and operational activities. And to augment the policy campaign, is the conceptualization of the FOPM iKNOW! Project, a project to boost the internal communication and appreciation of the newly approved and reapproved company policies.

On the organizational side, I have already conducted climate surveys, organizational researches/reports, and interviews which has aided policy-setting of the organization.

On a periodic basis, I am in-charge of the President’s report to the Chairman of the company. The report contains strategic, operational, organizational and financial facets of the company. This report is a combined effort of the functional department heads, and is focused on hitting various organizational and operational targets.

In addition to the administrative tasks, is being able to bring in and build the backbone which fosters collaboration, inter-departmental cooperation and efficiency.

Technical Assistant Office of the Vice President and Chief Market Officer SN Aboitiz Power

Bonifacio Global City, Taguig City

March 2012 – July 2014

SN Aboitiz Power is a power generation company which supplies energy to the grid. It has developed three major hydroelectric power plants in the northern part of the Philippines: Magat, Binga and Ambuklao Hydroelectric Power Plants.

Executive Assistant Office of the President & CEO Philam Properties Corporation

Makati City

July 2010 – March 2012

Philam Properties Corporation (PPC) an affiliate company and property development arm of Philippine American Life and General Insurance Co. (Philam Life).

My responsibilities as Executive Assistant for the past four (4) years are summed up mostly on the administrative and clerical. On normal days, I maintain the executive calendar for scheduling of appointments based on the executive’s organization and operational responsibilities. As the assistant, I manage access to the organization head by means of screening phone calls and visitors with a strong degree of judgement and discretion in determining appropriate course of action, and alongside with that, I interact and communicate with delegated authority between the organization head and subordinate units by means of relaying instructions and information and follows commitments through completion.

For the past four years, I am able to independently develop and draft business correspondences, work instruction and memorandums regarding the organization head’s decisions, ideas and agenda on critical organizational and operational matters. And on the flip side of the coin, I manage and monitor variety of information which impacts the responsibility of the organization head to whom I report.

The financial side of my responsibility is more on the departmental budget preparation, monitoring and reconciliation of the departmental or program budget, and tracking of budget versus expenses both manually and with the use of software (in the case of SN Aboitiz, there is Oracle to aid me on this). This has challenged my analytical skills, since I have to report to the organization head, the department’s financial performance on a periodic basis.

Most of my clerical jobs include assembly of information for various reports, briefings, and conferences. Making travel arrangements, scheduling of regular meetings, preparation and summarization of key action/recall items for timely resolution and for follow-up to concerned subgroups.

I have a natural enthusiasm in reviewing, proofreading and tracking by means of online database for all incoming mails and documents for sign-off and/or approval of the superior. In fact, I have helped the organization in establishing and maintaining on hand, a 3-year paper and electronic files of pertinent documents, meeting materials, memos, work instruction necessary for future use and for ease on retrieval of information.

Junior Media Affairs Staff Nacionalista Party’s Media Department

Mandaluyong City

September 12, 2009 – May 15, 2010

The Nacionalista Party Media department deals with the tri-media so as to shape a strong public image. My major responsibilities include news monitoring, and media releases (mainly photos) of the immediate family of the Nacionalista Party President Senator Manny Villar and Congresswoman Cynthia Villar.

On the flipside, are minor assignments which continuously make me multitasked; doing administrative functions such as filing, retrieving, safekeeping of media files, assist the immediate family of Senator Villar in their Press Conferences, and other functions which includes the tri-media, assists in presswork (fact checking, information gathering, and other technical support).

Have dealt with advertising experts in providing them appropriate photos, that will be used in different campaign strategies (i.e., posters, tv ads, etc).

During the 2009 campaign period, Media department provided overall assistance to the immediate family of the Presidential candidate, Senatorial candidates, performers and VIPs for major rallies in different locations in the Philippines.

TRAININGS

Intern Department of Health Regional Office (Health Promotions Unit)

Region V

April – May 2008

Performed administrative functions to the Health Promotions Unit of the DOH Regional Office.

Was exposed outside of the DOH to research about health issues in the Bicol region and was able to contribute articles for the Regional Health Magazine called “Salud-Bicolnon”.

Been able to design, customize, and lay-out pages for my articles.

Have written straight news and health alerts for the radio.

Proof read, edit and finalize contributions coming from the Professional Nurses and Doctors of the DOH Region V,

Also, assist the Editor-in-chief in the selection of which articles are to be included for the month’s issue.

Ran errands from time to time for the superiors as the need arises.

SEMINARS ATTENDED

Lean Six Sigma (Yellow Belt) Six Sigma BELT Guru, Inc.

How to Become an Effective ISO 9001:2008 Document Controller Philippine Trade Training Center (PTTC)

Understanding, Documenting and Implementing an ISO 9001:2008 QMS Neville Clarke

7 Habits of a Highly Effective Employee (Associate Level) SN Aboitiz Power

Problem Solving and Decision Making Skills SN Aboitiz Power

A LEAP from Good to Great: Exceeding Expectations League of Executive Assistants of the Philippines

Diagnostic Approach to Selling conducted by SN Aboitiz Power

Basic MS Excel Training conducted by SN Aboitiz Power

Creating Effective Presentations with MS Powerpoint, technical course conducted by Informatics Computer Institute, Philippines

SKILLS and INTERESTS

IBM SPSS [ver 20.0]

ADOBE PAGEMAKER

PROFICIENT IN MICROSOFT OFFICE APPLICATIONS (ie., OUTLOOK, EXCEL, WORD, POWERPOINT, ONENOTE, OFFICE 360)

MICROSOFT OFFICE PROJECT MANAGEMENT TOOL

PROFIECIENT AND KNOWLEDGEABLE IN GOOGLE APPS (Google Spreadsheets, Google Docs, Google Slides, Google Forms, etc)

MEDIA RELATIONS

PUBLIC RELATIONS

GOOD IN WRITTEN COMMUNICATION

INTERNET AND TECH SSAVVY

CHORALE SINGER/STAGE PERFORMER

Amiable despite pressure and stress in the workplace.

Has a “can do” attitude.

Can adopt well in a multicultural work environment.

REFERENCES

Will be available upon request.

PERSONAL INFORMATION

Date of Birth: March 17, 1989

Age: 27 years old

Citizenship: Filipino

Mother’s name: Nenita R. Desder

Occupation: Self-Employed (into a small meat-shop business in the public market of Juban, Sorsogon)

Father’s name: Edgar B. Desder

Occupation: Sangguniang-Bayan Member in the municipality of Juban, Sorsogon (3rd Term)

Siblings: Ma. Lorena R. Desder (sister) working at the Security Banking Corporation

Edgar R. Desder Jr. (brother) working at the Toyota (Pasong Tamo) Parts and Services Center.

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