Customer Service Office Assistant

RESUME

Anil .J. Nair

B/G*, Parshva Krupa,

Chulna Babola Road,

Vasai Road (West)

Thane-401202

Maharashtra

India

Mob- 0091- 702-***-**** / 956-***-****

****.*****@*****.**

OBJECTIVE

Skilled, enthusiastic Organized and experienced store clerk/storekeeper, expert in maintaining the flow of goods to ensure accurate merchandise. Looking for a challenging position as StoreKeeper to utilize my experience in the mentioned field.

JOB PROFILE

Abu Dhabi National Hotels Compass Me (ADNH), Abu Dhabi UAE

@ Sheikh Khalifa Medical City (SKMC), Abu Dhabi

Since March 2013 _ May 2016

Post: Store Keeper

Maintained store facilities to ensure smooth functioning – Made arrangements and placed orders for new stock and supplies whenever necessary

Responsible for upkeep of various appropriate records of materials received.

Received Deliveries of new equipment and ensured that all the supplies were in proper order – Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion.

Issued supplies as per the demand of the clients and maintained records of payments.

Maintained the budget of all the expenditures incurred and presented same to store managers.

Reported to store manager on a regular basis regarding the need/demand of items so that the future orders could be placed accordingly.

Monitored the functioning of store equipment and reported problems and failures to the supervisor

Posting in SAP

Reconciliation of items

Certis Guarding Services, Dubai UAE

(Since June 2012- January 2013)

Post: Team Leader Security Officer

Inspection of site

Inspection of Guards

Maintaining Log books

Monitoring and authorising entrances and departure of employees and visitors

Hyper Link Group, Cochin Kerala India

(Since January 2012 - May 2012 )

Post: HR Executive

Conducted interviews, statistical research

Handled end to end recruitment process

Fixing appointment for interview through telephonic conversations

Salem Balhamer Group of companies (FABCO), Dammam, Saudi Arabia

(Since March 2009 – August 2011 )

Post: Customer Service Executive

Assigned the tasks of receiving customer calls regarding request of services and products

Handled the responsibilities of troubleshooting products and services to meet customer satisfaction

Consult and analyze with customer about the services and products offered by the organization

Handled the tasks of conducting training sessions of Junior Customer Service Associates

Prepared records of daily activities of the staff and updated the same to the senior management team

Performed other tasks as delegated

Solved customer queries and concerns in an efficient way

Handled the tasks of explaining services and answering questions to clients

Responsible for completing new customer registrations

Post: Office Assistant

Done duties such as taking phone calls, taking messages, respond to inquiries and provide clerical and secretarial support to center staff and management.

Responsible for processing maintenance requests for manager and supporting staff.

Help in opening and closing of facility at the beginning and ending of each day.

Responsible for organizing, registering and publicizing staff for workshops and staff development.

Responsible for upgrading office filing system.

Responsible for typing necessary company documents and correspondences.

Done other duties as needed.

Post: Store keeper (prefittings )

Taking inventory stock every 3 months

Entering records of daily production

Maintaining the Stock Register

Checking of inventory

Checking the quality and quantity

Issuing the materials to the User department

Materials maintaining inward and Outward register.

Making the requisition of the required materials.

Follow up for the latest purchase order

Post: Mixer Controller and Store in charge (Chemical)

Maintaining the production register

Accounting of the chemical used

Accounting of the inventory(chemical ) received

Checking of inventory

Making the requisition of the required materials.

Follow up for the latest purchase order

Shreepati Holding and Finance Pvt Ltd, Mumbai

(November 2008- January 2009)

Post: Trading Operator

Buying and Selling of Shares in NSE & BSE(National Stock Exchange & Bombay Stock Exchange

Preparing the bill for the customers

BPL Gallery, Mumbai

(May 2007 – October 2008)

Post: Data entry clerk

Entering the forms of customers for activation of Simcards

Verifying the supporting documents

Issuing of duplicate bill

Attending to customer complaints

Preparation of cheques to deposit in bank

AEROMAR LOGISTIC PVT LTD, MUMBAI

( May 2006- April 2007)

Post : Clerk /Office Assistant

Releasing the bill for the company

Depositing cheques

Withdrawing Cash & other bank transactions

Preparation of bill

EDUCATIONAL QUALIFICATIONS

Passed SSC through Pune Board in 2003

Passed First Year in Junior college

OTHER COURSES

Passed STCW Course in September 2007

COMPUTER PROFICIENCY

Internet & E-mail

Can work in Word and Excel

PERSONAL DETAILS

Father’s Name : P A Janaradhanan

Date of birth : 01st April, 1987

Nationality : Indian.

Religion : Hindu.

Martial Status : Unmarried

Languages known: English, Hindi, Marathi and Malayalam

Hobbies: Listening to music, Playing Cricket

PASSPORT DETAILS

Pass Port No : G 7066533

Date of Issue : 08.01.2008

Date of Expiry : 07.01.2018

I hereby acknowledge that the details provided are true and to the best of my knowledge. I am ready to relocate.

Place:Kerala

Anil Nair

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